Jason Guidi
Director - Regulatory & Compliance

June 08, 2017
Subject: Recall R89716
TO: All U.S. and Canadian Volvo Retailers
VEHICLES in RETAILER INVENTORY
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible
for a recall. Retailers are advised to check all vehicles in inventory for recall
eligibility and repair immediately. Violation of this requirement by a retailer could
result in a civil penalty of up to $21,000 per vehicle.
Correct all vehicles in your new vehicle inventory before delivery.
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group has
decided to launch Recall R89716 on certain model year 2017 XC90 vehicles.
The crimping of the tube for the Micro Gas Generator (MGG) in the 3rd row passengers side
seat belt retractor, was not manufactured to specification. In the event of a crash where the
pre-tensioner is activated and in combination with certain conditions, the MGG squib may
detach and be propelled out of the tube. If the MGG squib penetrates the inner side trim
panel, it will lose most of its kinetic energy before it may enter the 3rd row occupant
compartment. Despite this condition, the seat belt functions properly.
The corrective action is to replace the 3rd row passenger’s side seatbelt retractor.
A total of 1,305 U.S. and 101 Canadian vehicles are eligible for this recall.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Vehicle Warranty where the message "Recall R89716 Replace 3rd
Row Seatbelt Retractor” will appear for eligible vehicles.
• All cars not yet delivered to end customers must be corrected prior to delivery.

Volvo Car USA LLC
1 Volvo Drive
Rockleigh, NJ 07647
Telephone +1-201-768-7300
volvocars.us

1(2)

•
•

There have been no reports of incidents related to this issue.
If you have any questions concerning this recall send them to [email protected].

OWNER NOTIFICATION
Owner notification letters will be mailed in August. Owners of eligible retailed vehicles that
are requesting this recall to be performed should be accommodated.
PORT VEHICLES
No vehicles will be shipped from the ports with this recall not completed.
PARTS / PARTS RETURN
No replacement parts are available at this time. We will be updating this communication and
the Parts Bulletin as parts shipment information becomes available.
CLAIM SUBMISSION
Please refer to the claim submission information in the attached Quality Bulletin.
RETAILER RESPONSIBILITIES
Retailers must perform this recall campaign on eligible vehicles regardless of
miles/kilometers or vehicle age. All work performed under this recall is free of charge to the
owner.
As the safety of our customers is our upmost priority, we are taking full responsibility to
ensure the highest quality and safety standards for our cars.
If you have questions about this recall or any other field service action, please contact me or
any member of the Product Safety and Compliance office.
Your cooperation in completing this important recall is greatly appreciated.
Drive Safely,

Jason Guidi

Director - Regulatory & Compliance
201-768-7300
[email protected]

2(2)

VOLVO CAR

SERVICE AND PARTS BUSINESS

Quality Bulletin
TITLE:

Recall R89716: Replace 3rd Row Passengers Side Seatbelt Retractor
Model Year 2017, Model XC90 with 7 Seats
GROUP:

CAT/NO:

ISSUING DEPARTMENT:

CAR MARKET:

R89716

Warranty

United States and Canada

REFERENCE BULLETINS:

TJ 32813
Service Personnel:
Read and initial

SERVICE
MANAGER

SERVICE
WRITER

ISSUE DATE:

STATUS DATE:

2017-06-08

2017-06-08

WARRANTY
ADMINISTRATOR

Page 1 of 3
“Right first time in Time”

A.
B.
C.
D.
E.
F.
G.
H.
I.

RECALL R89716 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION/PARTS RETURN
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
CAMPAIGN REIMBURSEMENT PROCEDURES
TECHNICIAN COMPETENCY REQUIREMENT
RETAILER ALLOWANCE

A.

RECALL R89716 DESCRIPTION
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group has
decided to launch Recall R89716 on certain model year 2017 XC90 vehicles with 7 seats.
The crimping of the tube for the Micro Gas Generator (MGG) in the 3rd row passengers side
seat belt retractor, was not manufactured to specification. In the event of a crash where the pretensioner is activated and in combination with certain conditions, the MGG squib may detach and
be propelled out of the tube. If the MGG squib penetrates the inner side trim panel, it will lose most
of its kinetic energy before it may enter the 3rd row occupant compartment.
Despite this condition, the seat belt functions properly.
The corrective action is to replace the 3rd row passenger’s side seatbelt retractor.
A total of 1,305 U.S. and 101 Canadian vehicles are eligible for this recall.

Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2017 VOLVO CAR USA, LLC

Quality Bulletin R89716
B.

VEHICLES INVOLVED
NOTE:

RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING THE REPAIR FOR THIS RECALL.

Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Vehicle Warranty where the message “Recall R89716 Replace 3rd Row
Seatbelt Retractor” will appear for eligible vehicles or check eligibility in TIE.
All vehicles should be checked for any incomplete recalls or service campaigns or service
upgrades. All open Recall, Service Campaign or Service Action repairs should be completed. If you
have any questions concerning this recall send them to [email protected].
C.

PARTS / PARTS RETURN
No replacement parts are available at this time.
Please refer to Parts Bulletin 88-R89716 for updates.
Replaced parts are required to be returned to Technical Material Analysis for this recall.
PORT VEHICLES
No vehicles will be delivered from the ports without having this recall performed.
All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades
prior to delivery.

D.

OWNER NOTIFICATION
Owner notification letters will be mailed in August. Owners of eligible retailed vehicles that are
requesting this recall to be performed should be accommodated.

E.

VEHICLES IN RETAILER INVENTORY
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall.
Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately.
Violation of this requirement by a retailer could result in a civil penalty of up to $21,000 per
vehicle. Correct all vehicles in your new vehicle inventory before delivery.

F.

RETAILER RESPONSIBILITY
All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the
vehicle.

G.

CAMPAIGN REIMBURSEMENT PROCEDURES
Recall R89716 claims should be submitted using the LONG FORM application only.

H.

TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is: Level 2 – Certified Tech.

Page 2 of 3

2017-06-08

Quality Bulletin R89716
I.

RETAILER ALLOWANCE (LONG FORM APPLICATION)
Claim Type:
Cause Code:
CSC Code:
Main OP:
Failed Part:

Operation Number
97195

2017-06-08

R89716
02
XW
97195
39825742, 39842894
Repair Description
Replace 3rd Row Seatbelt Retractor

Qty
1

Labor Time
0.6 Hr

Page 3 of 3

VOLVO CAR

SERVICE AND PARTS BUSINESS

Technical Journal
TITLE:

Recall R89716: Replace 3rd Row Passengers Side Seatbelt Retractor
REF NO:

ISSUING DEPARTMENT:

CAR MARKET:

TJ 32813.1.2

Technical Service

United States and Canada

PARTNER:

ISSUE DATE:

STATUS DATE:

3 US 7510 Volvo Car USA

2017-09-19

2017-09-26

FUNC GROUP:

FUNC DESC:

8800

Interior equipment

Page 1 of 11

“Right first time in Time”
Attachment
File Name
QBI-504457-1_1_1_en-US.pdf

File Size
3.6166 MB

Vehicle Type
Type

Eng

Eng
Desc

Sales

Body

Gear

256

Steer

Model Year

Plant

2017-2017

Chassis range
-

Struc Week
Range
0-0

CSC Customer Symptom Codes
Code
XW

Description
Service/repair/Service action/Recall

VST Operation Number
VST Operation Number
97195

Description
Replace 3rd Row Passenger Side Seatbelt Retractor

DTC Diagnostic Trouble Codes
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
Text

Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2017 VOLVO CAR USA, LLC

Technical Journal 32813.1.2
DESCRIPTION:
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group has decided to
launch Recall R89716 on certain model year 2017 XC90 vehicles with 7 seats.
The crimping of the tube for the Micro Gas Generator (MGG) in the 3rd row passengers side seat belt
retractor, was not manufactured to specification. In the event of a crash where the pre-tensioner is
activated and in combination with certain conditions, the MGG squib may detach and be propelled out
of the tube. If the MGG squib penetrates the inner side trim panel, it will lose most of its kinetic energy
before it may enter the 3rd row occupant compartment.
Despite this condition, the seat belt functions properly.
SERVICE:
The corrective action is to replace the 3rd row passenger’s side seatbelt retractor.
VEHICLE REPORT:
N/A

To view TJ attachment continue to next page. This TJ has one attachment.

Page 2 of 11

2017-09-26

Volvo Car Customer Service

Title

Seat belt retractor, rear

Action
Issue
1

Replacement
Date
2017-05

QB Instruction VCC-504457-1
Page

1(9)

Operation number:

97195-2

Reason
First issue

Affected vehicles

Model year Model
2017
XC90 (16-)

Materials
Seat belt
Seat belt

Description