QUALITY ACTION
CAMPAIGN BULLETIN
Free Oil Change
Specific Vehicles Subject to the Takata
Recall
Reference: PC654
Date: October 9, 2018
Affected Models/Years:
MY2002-08 FX35/45

Affected
Population:
85,248

MY2001-03 I30
MY2002-04 I35
MY2002-10 M35/M45
MY2002-03 QX4

27,339
37,355
47,666
13,788

Attention: Retailer Principal, Sales, Parts and Service Managers
Retailer
SERVICE COMM
Stop Sale
Inventory:
Activation date:
In Effect

NA

October 9, 2018

NO

***** Detailed Information *****
To help accelerate repair completions on specific populations of vehicles recalled for the Takata
airbag, INFINITI is offering a special incentive for certain populations of affected vehicles for a limited
time. The expiration date for this offer is December 31, 2018.
INFINITI is offering a complimentary oil change for participating customers free of charge. INFINITI
Consumer Affairs will be outreaching to these eligible owners directly, but retailers may also offer this
incentive to eligible owners found on your retailed vehicle open campaign report if their VIN has
PC654 applied in Service Comm or DBS National Service History – Open Campaign.
***** What Retailers Should Do *****
1.

Retailers should verify if vehicles are eligible for this complimentary oil change using Service
Comm or DBS National Service History – Open Campaign I.D. PC654.


The free oil change should only be performed if the Takata recall campaign has been
performed first or at the same time as the oil change.

NOTE: Clients should be informed that this free oil change offer is time-limited. Owners may
redeem this free oil change offer at any point from the date of Takata repair until December 31,
2018. SERVICE COMM will be deactivated and the offer expires on January 1, 2019.
2. The service department should submit the free oil change offer and Takata recall repairs as two
separate campaign repair claims. Once the oil change claim has been submitted and paid, the
offer will no longer display in Service Comm.
Campaign ID

Description

OP Code

I30/I35 Free Oil Change & Filter

PC6540

FRT

PC654

0.3
M35/45, FX35/45, and QX4
PC6541
Free Oil Change & Filter
Retailers may also claim the following parts: oil filter, washer drain, and up to five
(5) quarts of INFINITI genuine/bulk oil.

PC654 | Original Document

***** Release Schedule *****
Owner
Notification

 INFINITI Consumer Affairs outbound call center will begin contacting clients via


telephone in October 2018, to offer them a complimentary oil change if they go
to a retailer to have the Takata campaign completed.
Retailers may also reach out to clients directly to offer this incentive on any
vehicle active in SERVICE COMM for campaign ID PC654.

***** Retailer’s Responsibility *****
It is the retailer’s responsibility to check SERVICE COMM or DBS National Service History – Open
Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within
the range of this special incentive offer, which for any reason enters the service department. This
includes vehicles purchased from private parties or presented by transient (tourist) owners.
Frequently Asked Questions (FAQ):
Q.

What is the reason for this action?

A.

To help accelerate repair completions on specific populations of vehicles recalled for the
Takata airbag, INFINITI is offering a special free oil change incentive for certain populations
of affected vehicles for a limited time. The expiration date for this offer is December 31,
2018.

Q.

When will vehicle owners be notified?

A.

INFINITI Consumer Affairs outbound call center will begin contacting clients via telephone in
October 2018, to offer them a complimentary oil change if they go to a retailer to have the
Takata campaign completed.

Q.

Will I have to take my vehicle back to the selling retailer to obtain this free oil change offer?

A.

No, any INFINITI retailer can extend this offer to clients active for PC654 in SERVICE
COMM even if the recall repair is completed at a different retailer.

Q.

What model year vehicles are involved?

A.

Specific groups of model year 2003-2008 INFINITI FX35/45, 2001 I30, 2002-2004 I35,
2006-2010 M35/45, and 2002-03 QX4 with open Takata campaigns and active for
campaign ID PC654 in SERVICE COMM are involved.

Revision History:
Date
October 9, 2018

Announcement
Original

Purpose
New campaign announcement

PC654 | Original Document