David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

October 12, 2018
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 18N03 - Supplement #1
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550
Vehicles - Door Latch Freezing Concerns

REF:

Customer Satisfaction Program 18N03
Dated September 26, 2018
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD - Safety Recall 17S33
Supplement #2
Dated: October 10, 2018

REF:

New! REASON FOR THIS SUPPLEMENT
Labor Allowances: Updated to correspond with labor time changes for Safety Recall 17S33.
Technical Information: Updated to remove a water shield inspection step from the rear door lower
latch water shield kit installation procedure, to better align with the Safety Recall 17S33 technical
information.
PROGRAM TERMS
This is a one-time repair program for vehicles that exhibit a door latch freezing symptom. Affected
vehicles are eligible for this repair through October 31, 2028, regardless of vehicle mileage or
warranty start date. Coverage is automatically transferred to subsequent owners. This program will
expire October 31, 2028.
VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant
F-150

F-250 - F-550

Build Dates

Dearborn

March 12, 2014 through April 12, 2018

Kansas City

August 11, 2014 through April 3, 2018

Kentucky

October 8, 2015 through April 21, 2018

OHAP

February 5, 2016 through April 17, 2018

2015-2018

2017-2018

Affected vehicles are identified in OASIS.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
In the affected vehicles, water entering the doors in cold temperatures can cause door latching
components to freeze. Ford is offering this no charge service to customers that have experienced a
frozen door latch to install additional sealing to the front doors and crew cab rear doors, which will
prevent water intrusion and door latch freezing.

 Copyright 2018 Ford Motor Company

SERVICE ACTION
If an affected vehicle has exhibited a frozen latch, dealers are to install additional sealing to the front
doors and crew cab rear doors, and lubricate certain door latch, door handle and cable components.
This service must be performed at no charge to the vehicle owner.
Note: The technical instructions for this program include all additional steps required to also
complete safety recall 17S33, if 17S33 is open.
OWNER NOTIFICATION MAILING SCHEDULE
Due to the large volume of vehicles affected by this program, owners of affected vehicles will be
notified in six separate mailings. Mailing will begin the week of October 1, 2018, and is expected to
complete by December 31, 2018. Dealers should repair any affected vehicles that experience a frozen
door latch whether or not the customer has received a letter.
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Attachment IV:
Instructional Video Links
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

David J. Johnson

 Copyright 2018 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 18N03 - Supplement #1
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles
Door Latch Freezing Concerns
OASIS ACTIVATION
OASIS will be activated on September 26, 2018.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Only owners with affected vehicles that exhibit the covered condition will be directed to dealers
for repairs.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required.
o Ford vehicles - 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.

 Copyright 2018 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 18N03 - Supplement #1
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles
Door Latch Freezing Concerns
New! CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
18N03 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Provision for Locally Obtained Supplies: Includes XG-11, XG-13, XL-6, TA-30, Cotton
Swabs/Q-Tips®, Isopropyl Alcohol, and brushes.
NOTE: The listed chemicals and locally obtained supplies can be used on multiple vehicles.
o Program Code: 18N03
o Misc Expense: OTHER
o Amount: Actual cost up to $8.00
• PROGRAM TERMS: This program will be in effect through October 31, 2028. There is no
mileage limit for this program.
• Claims with labor operation code 17S33B, 17S33C, 17S33D or 17S33E must have a repair
date on or before October 12, 2018 to be eligible for payment.

 Copyright 2018 Ford Motor Company

ATTACHMENT II
Page 1 of 2
Customer Satisfaction Program 18N03 - Supplement #1
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles
Door Latch Freezing Concerns
New! LABOR ALLOWANCES
Only 18N03 open:
Description

Labor Operation

Labor Time

Install Front Door Latch Sealing (All Regular Cab)

18N03B

1.7 Hours

Install Front Door Latch Sealing (All Super Cab)

18N03C

1.7 Hours

Install Front and Rear Door Latch Sealing (All Crew Cab)

18N03D

3.2 Hours

Both 18N03 and Safety Recall 17S33 open:
NOTE: The following labor operations include incremental time for performing 18N03 when
performing safety recall 17S33 is also required. Both 18N03 and 17S33 labor operations must be
claimed on the same repair order, but separate repair order lines.
NOTE: The 17S33 labor operation must be claimed using 17S33 as the sub code. Refer to the
17S33 dealer bulletin for complete 17S33 claiming instructions and part requirements.
Description

Labor
Operation

Labor Time

17S33F

1.0 Hours

18N03E

1.3 Hours

Install Front Door Latch Shields (F-150 Regular Cab)*
Install Front Door Latch Sealing (F-150 Regular Cab)
Claim both labor operations on separate repair lines

Install Front and Rear Door Latch Shields (F-150 Super Cab)*
17S33H
Install Front Door Latch Sealing (F-150 Super Cab)
18N03F
Claim both labor operations on separate repair lines
Install Front and Rear Door Latch Shields (F-150 Crew Cab)*
17S33G
Install Front and Rear Door Latch Sealing (F-150 Crew Cab)
18N03G
Claim both labor operations on separate repair lines
Install Rear Door Latch Shields (F-250-F-550 Crew Cab)*
17S33J
Install Front and Rear Door Latch Sealing (F-250-F-550 Crew Cab)
18N03H
Claim both labor operations on separate repair lines
* Includes time to replace lock rods and transfer buttons and grommets as needed.

 Copyright 2018 Ford Motor Company

1.7 Hours
1.3 Hours
1.6 Hours
2.5 Hours
0.8 Hours
3.0 Hours

ATTACHMENT II
Page 2 of 2
Customer Satisfaction Program 18N03 - Supplement #1
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles
Door Latch Freezing Concerns
PARTS REQUIREMENTS / ORDERING INFORMATION
Order
Quantity

Claim
Quantity

Part Number

Description

FL3Z-16308-L

Front Doors Foam Kit (F-150 Built Prior to December
2016*)

As required

FL3Z-16308-M

Front Doors Foam Kit (F-150 Built December 2016 or
later and All F-Super Duty*)

As required

FL3Z-16308-N

Rear Doors Foam Kit (crew cab only)

As required

XG-13

Motorcraft® Door Latch Grease**

XG-11

Motorcraft® High Temperature Grease**

XL-6

Motorcraft® Silicone Spray**

TA-30

Motorcraft® Silicone Sealant**

MISC. OTHER

Cotton Swabs/Q-Tips®**
Obtain Locally

Isopropyl Alcohol**

Brushes**
* Front door foam kit build date usages are approximations.
** The listed chemicals and locally obtained supplies can be used on multiple vehicles.
NOTE: Additional parts required to complete safety recall 17S33, if required, are listed in the 17S33
dealer bulletin.
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.

 Copyright 2018 Ford Motor Company