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SI B00 09 13
Maintenance and General Hints

November 2014
Technical Service

This Service Information bulletin supersedes SI B00 09 13 dated October 2014.
designates changes to this revision
SUBJECT

BMW Encore: New Vehicle “Follow-Up” Delivery Inspection
MODEL

All
INFORMATION

Along with the BMW Group’s “Customer First” commitment, the BMW Encore program aims to help you
provide your customers with an enhanced delivery experience.
To accomplish this, your center can schedule, perform and submit a claim for a BMW Encore new vehicle
“follow-up” delivery inspection.
The program’s objectives are to:
z

Personalize the customer delivery experience;

z

Increase customer product knowledge; and

z

Increase customer retention through satisfaction.

This program applies to new vehicle deliveries, as outlined in the procedure section, which occurred on or after
October 15, 2013.
PROCEDURE

Situation One
New in-stock vehicles – retail deliveries: Please schedule an appointment at the time of the new-vehicle
delivery and perform your customer’s BMW Encore service within 90 days after delivery but not less than 24
hours.
Situation Two
Service Loaners (AMP/Retail Type 6) and Sales Demos (Retail Type 7) – retail deliveries: After being
sold to a retail customer, these vehicles are also eligible for the BMW Encore service. This service is to be
performed within 180 days after the original in-service date (AMP/Demo) but not less than 24 hours after
being sold to a retail customer.
Note:
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This service will not show in the vehicle’s Condition Based Service (CBS) display.

z

Fluids and materials are not reimbursable through this program.

Since the expectation is that a center employee other than a workshop technician will be performing this follow-up
service, punch times are not required.
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However, refer to the Processes and Documentation attachment for more information on what is required. Also
refer to the BMW Encore program attachments.
Note: The corresponding repair order and other related documentation must be retained as required in your center
files.
CUSTOMER SATISFACTION SUPPORT

BMW of North America, LLC remains committed to providing exceptional service and delivering an Ultimate
Customer Experience.
Only in conjunction with performing this service, effective immediately as an incentive to our customers,
your center may claim up to a maximum of $50.00 for:
z

Topping up the vehicle’s fuel tank, or

z

Providing the customer with a “Gas Card.”

Please extend this goodwill to your customers only after they have experienced the BMW Encore at your
center and claim it as outlined below.
Note: Aftersales Area Manager (AAM) “Field Authorization” (FAS) is not required.
WARRANTY INFORMATION

Covered under the terms of the BMW New Vehicle/SAV Limited Warranty.
New in-stock vehicles – retail deliveries: The BMW Encore service is to be performed within 90 days after
the delivery of a new vehicle, but not less than 24 hours.
Defect Code:

11 12 00 77 BV

BMW Encore New Vehicle “FollowUp” Delivery Inspection

Or:
Service Loaners (AMP/Retail Type 6) and Sales Demos (Retail Type 7) – retail deliveries: When sold to
a retail customer, the BMW Encore service is to be performed within 180 days after the original in-service date
(AMP/Demo), but not less than 24 hours after being sold to a retail customer.
Defect Code:

85 10 02 32 BV

180-Day BMW Encore New Vehicle
“Follow-Up” Delivery Inspection

And:
Repair order/claim repair dates of 10/01/2014 and later
Labor Operation:
00 99 000

Labor Allowance:

Description:

6 FRU

Work time to perform the BMW
Encore New Vehicle “Follow-Up”
Delivery Inspection

Or:
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Up to and including repair order/claim repair dates of 9/30/2014
Labor Operation:
00 99 000

Labor Allowance:

Description:

3 FRU

Work time to perform the BMW
Encore New Vehicle “Follow-Up”
Delivery Inspection

Labor operation code 00 99 000 is a Main labor operation. Only one Main labor operation can be claimed per
repair visit; all other labor operations must be claimed using the Plus code labor operation(s).
And, as applicable:

Sublet Code 4

Up to $50.00

Reimbursement for topping up the
vehicle’s fuel tank (at cost) or providing a
“$50.00 Gas Card.”

Please explain and itemize this sublet amount on the repair order and in the claim comment section. Retain and file
the corresponding fuel invoice.
Note: Only one BMW Encore reimbursement per new vehicle.
ATTACHMENTS

View PDF attachment B000913_BMW_Encore_Brochure.
View PDF attachment B000913_Processes_and_Documentation.
[ Copyright ©2014 BMW of North America, Inc. ]

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