NHTSA ID Number: 10148161
Manufacturer Communication Number: 110614
TSB/Document Date: 2018-11-13
Summary
INFORMATION This bulletin outlines the Customer Care Package program that has been designed exclusively for BMW
vehicles with the N63 engine. Vehicles with the N63 high performance engine are engineered with EfficientDynamics that provides fuel economy without compromising on its "class leading" power and performance. To ensure these engines keep delivering the ultimate performance, we have designed this Care Package that includes a 6 point check, and if necessary, the replacement of one or more of the following powertrain components: ? Hot-Film Air Mass Sensors ? PIEZO High Pressure Fuel Injectors ? Engine Vacuum Pump ? Fuel System Low Pressure Sensor/Feed Line ? Fresh Air Intake Turbo Seals ? Crankcase Ventilation Lines (Hoses) This engine care package also includes a multi-point inspection of the vehicle, including tire pressures, fluid levels, safety and convenience features. The procedure described in this bulletin should be completed in conjunction with performing SI B11 16 14, N63 Engine: Check the Timing Chain. Perform all recommended, due or qualifying "time-based" maintenance service tasks as directed by the Key Reader/ISPA Light application. Note: The procedure in SI B11 16 14 includes an engine oil and filter change. When applicable, also perform the procedure described in SI B61 30 14, 12-Volt Battery Replacement under the BMW Maintenance Program together with performing the N63 Customer Care Package. After completing all necessary repairs, vehicle needs to be test driven for up to 30 minutes to assure the highest standard of performed repairs.
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TSB/Document ID: 110614
Replacement Service Bulletin Number:
MFR Communication Date: 2014-12-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE AND ENGINE COOLING
MFR Component System:
MFR Component Subsystem:
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Page 1 of 6
SI B11 06 14
Engine
December 2014
Technical Service
PERFORM THE PROCEDURE OUTLINED IN THIS SERVICE INFORMATION ON ALL AFFECTED
VEHICLES BEFORE CUSTOMER DELIVERY OR THE NEXT TIME THEY ARE IN THE SHOP FOR
MAINTENANCE OR REPAIRS.
SUBJECT
N63 Engine: Customer Care Package
MODEL
F01 and F02 (7 Series Sedan) produced from 3/2009 to 6/2012
F04 (Active Hybrid 7) produced from 4/2010 to 6/2012
F07 (Gran Turismo) produced from 9/2009 to 6/2012
F10 (5 Series Sedan) produced from 3/2010 to 7/2013
F12 (6 Series Convertible) produced from 3/2011 to 7/2012
F13 (6 Series Coupe) produced from 7/2011 to 7/2012
E70 (X5) produced from 3/2010 to 6/2013
E71 (X6) produced from 7/2008 to 6/2014
E72 (ActiveHybrid X6) produced from 9/2009 to 9/2011
INFORMATION
This bulletin outlines the Customer Care Package program that has been designed exclusively for BMW vehicles
with the N63 engine.
Vehicles with the N63 high performance engine are engineered with EfficientDynamics that provides fuel
economy without compromising on its “class leading” power and performance.
To ensure these engines keep delivering the ultimate performance, we have designed this Care Package that
includes a 6 point check, and if necessary, the replacement of one or more of the following powertrain
components:
• Hot-Film Air Mass Sensors
• PIEZO High Pressure Fuel Injectors
• Engine Vacuum Pump
• Fuel System Low Pressure Sensor/Feed Line
• Fresh Air Intake Turbo Seals
• Crankcase Ventilation Lines (Hoses)
This engine care package also includes a multi-point inspection of the vehicle, including tire pressures, fluid
levels, safety and convenience features.
The procedure described in this bulletin should be completed in conjunction with performing SI B11 16 14,
N63 Engine: Check the Timing Chain.
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Page 2 of 6
Perform all recommended, due or qualifying “time-based” maintenance service tasks as directed by the Key
Reader/ISPA Light application.
Note: The procedure in SI B11 16 14 includes an engine oil and filter change.
When applicable, also perform the procedure described in SI B61 30 14, 12-Volt Battery Replacement under the
BMW Maintenance Program together with performing the N63 Customer Care Package.
After completing all necessary repairs, vehicle needs to be test driven for up to 30 minutes to assure the
highest standard of performed repairs.
AFFECTED VEHICLES
This Customer Care Package program applies to E70, E71, E72, F01, F02, F04, F07, F10, F12, and F13 vehicles
with the N63 engines corresponding to the production dates listed above.
First check if a Service Action label with a code number 721 is already attached to the A-pillar. If a code number
721 has already been punched out, the Campaign has already been performed and no further action is necessary.
Eligible vehicles will show the following Customer Care Package-related Campaign Code:
00 13 47 02 00
ELIGIBLE VEHICLES
To assist you in identifying the eligible vehicles, the DCSnet Warranty Vehicle Inquiry has been updated with the
“Vehicle Comment” shown below:
N63 Engine: Customer Care Package. B11 06 14. Defect code: 00 13 47 02 00. Please
review the Repair History (Claims)” sections first, before performing any repairs. If this has
been performed and claimed already, no further action is necessary.
This message will also display in the Key Reader/ISPA Light application’s “Information on” tab.
Note: Always check the DCSnet Warranty Vehicle Inquiry “Vehicle Comments” and the “Repair History
(Claims)” sections first, before performing any repairs.
This Service Action has been assigned code number
721. After the vehicle has been checked and/or
corrected, obtain a label (SD 92-464) and:
A. Emboss your BMW center warranty number in
the middle of the label (1);
B. Punch out code number 721 (2), printed on the
label; and
C. Affix the label to the B-pillar as shown.
If the vehicle already has a label from a previous Service Action/Recall Campaign, affix the new label next to the
old one. Do not affix one label on top of another one, because a number from an underlying label could appear in
the punched-out hole of the new label.
PROCEDURE
Refer to the attachment for N63 Engine Care Package Evaluation and Repair Procedures.
PARTS INFORMATION
Note: Only order the necessary parts, in the quantities needed, for customers’ vehicles that have confirmed
failures. Such parts can only be ordered through TeileClearing, as the part numbers are blocked. Parts identified as
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Page 3 of 6
needed in the TeileClearing case will be forwarded to the Parts Department and will constitute the Center’s Parts
order for this vehicle.
An initial set of parts was “pushed out” to each Center on or about December 29th. Please use the parts from this
initial set, and replenish it by submitting TeileClearing cases for the parts required for every VIN.
Also, refer to ETK and the repair instructions for one-time use fasteners and component information regarding
additional and/or replacement screws, gaskets and seals that need to be installed and claimed.
The following parts list is required for every affected vehicle.
Part Number
Description
Quantity
13 62 8 645 877
Hot-film air mass sensor
2
13 71 8 646 450
Gasket (Intake air duct)
2
17 51 7 585 577
Clamp
2
11 15 8 645 237
Connecting line bank 1
1
11 15 8 645 238
Vent pipe bank 1
1
11 15 8 645 239
Connecting line bank 2
1
11 15 8 645 240
Vent pipe bank 2
1
Use the following parts list, as needed, based on the evaluation results. These parts are optional and not necessary
for every affected vehicle.
11 66 8 649 747
Vacuum pump
As needed up to 1
13 53 8 648 937
Piezo injector (this part number is
index 11 or greater)
As needed up to 8
13 53 8 651 060
Decoupling element
As needed up to 8
13 53 8 649 966
Fuel feed line with low pressure
sensor
As needed up to 1
WARRANTY INFORMATION
Reimbursement for this Customer Care Package program will be via normal claim entry utilizing the following
information:
Defect Code:
00 13 47 02 00
E7x, F0x and F1x with N63
Labor
Operation:
Labor Allowance:
Description:
00 62 111
35 FRU (F12, F13)
Carry out
basic scope
36 FRU (F01, F02, F04, F07, F10)
38 FRU (E70, E71)
60 FRU (E72)
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00 62 112
38 FRU (F01, F02, F07, F10, F12, F13)
Replace the
basic scope
and the fuel
delivery line
39 FRU (F04)
41 FRU (E70, E71)
63 FRU (E72)
00 62 113
64 FRU (F12, F13)
Replace the
basic scope
and the
vacuum
pump
65 FRU (F01, F02, F07, F10)
69 FRU (E70, E71)
72 FRU (F04)
104 FRU (E72)
00 62 114
82 FRU (E70, E71);
Replace the
basic scope
and the
injectors
85 FRU (F01, F02, F07, F12, F13)
86 FRU (F10)
91 FRU (F01 Xdrive, F02 Xdrive, F07 Xdrive, F10
Xdrive, F13 Xdrive)
92 FRU (F12 Xdrive)
117 FRU (F04)
121 FRU (E72)
00 62 115
67 FRU (F01, F02, F07, F10, F12, F13)
Replace the
basic scope,
fuel delivery
line and
vacuum
pump
72 FRU (E70, E71)
75 FRU (F04)
108 FRU (E72)
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00 62 116
84 FRU (E70, E71)
Replace the
basic scope,
fuel delivery
line and
injectors
88 FRU (F01, F02, F07, F10, F12, F13)
93 FRU (F01 Xdrive, F02 Xdrive, F07 Xdrive, F10
Xdrive, F13 Xdrive)
95 FRU (F12 Xdrive)
119 FRU (F04)
120 FRU (E72)
00 62 117
112 FRU (E70, E71, F01, F02, F07, F10, F12, F13)
Replace the
basic scope,
vacuum
pump and
the injectors
117 FRU (F01 Xdrive, F02 Xdrive, F07 Xdrive, F13
Xdrive)
118 FRU (F10 Xdrive)
119 FRU (F12 Xdrive)
153 FRU (F04)
166 FRU (E72)
00 62 118
114 FRU (E70, E71, F01, F02, F07, F12, F13), 115 FRU
(F10)
Replace the
basic scope,
fuel delivery
line, vacuum
pump and
injectors
119 FRU (F13 Xdrive)
120 FRU (F01 Xdrive, F02 Xdrive, F07 Xdrive, F10
Xdrive)
121 FRU (F12 Xdrive)
155 FRU (F04)
166 FRU (E72)
The labor operation codes listed above are Main labor operations.
And:
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Page 6 of 6
When other additional work and/or parts are required as a direct result of these issues, including the applicable
labor operations listed in KSD2, claim these items under the defect code listed above.
And:
Sublet – Bulk Materials
Sublet Code 4
See sublet reimbursement calculation below
Reimbursement
for used
quantities of
required
operating fluids
(applicable
BMW part
numbers. Do not
use these part
numbers for
claim
submission)
Sublet calculation: Reimbursement for used quantities of required operating fluids (applicable BMW part
numbers) at dealer net plus handling.
Enter the material cost in sublet and itemize the amount in the claim comment section.
Attachments:
B110614_Customer_Care_Procedure
B110614_Previous_Customer-pay_Repairs
ATTACHMENTS
View PDF attachment B110614_Customer_Care_Procedure.
View PDF attachment B110614_Customer_CP_Reimbursement_Procedure.
[ Copyright ©2014 BMW of North America, Inc. ]
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