Technical
Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

Subject:
WRINKLES ON LEATHER SEAT SURFACE OF NEW VEHICLE

Bulletin No.: 09-015/18

Last Issued: 10/10/2018

BULLETIN NOTES




This bulletin supersedes the previously issued bulletin(s) listed below: The changes are noted in
Red text.
This service bulletin is only for sublet repair. A qualified upholstery repair specialist is required for
this repair procedure.
Please print a copy of this bulletin for the upholstery repair specialist.

Previously issued TSBs:
Date issued:
09-015/18
03/22/2018
09-016/16
03/07/2016 and 06/22/16
09-015/12
03/23/2012

APPLICABLE MODEL(S)/VINS

2015-2019 Mazda3 2015-2018 Mazda6 2015-2019 CX-5 2015-2019 MX-5
2015-2015 Mazda5 2016-2019 CX-3 2015-2019 CX-9

DESCRIPTION
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat
cushion and/or seat back surface.
Customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist
using the following repair procedure.

Page 1 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2018 Mazda North American Operations, U.S.A.

Bulletin No.: 09-015/18

Last Issued: 10/10/2018

Wrinkles on leather seat cushion surface Wrinkles on the leather seat back surface

NOTE:





A qualified upholstery repair specialist is required for this repair procedure.
Explain to the customer before performing the repair that the wrinkles may not be completely
removed.
Explain to the customer that the leather may develop some wrinkles due to aging or wear during
normal use. This is normal behavior of the leather material.

Page 2 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2018 Mazda North American Operations, U.S.A.

Bulletin No.: 09-015/18

Last Issued: 10/10/2018

1

Steamer - Commercial type

2

Lint-free cloths

3

Spray bottle (with water)

4

(Optional) Heat gun with variable heat control

Page 3 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2018 Mazda North American Operations, U.S.A.

Bulletin No.: 09-015/18

Last Issued: 10/10/2018

REPAIR PROCEDURE
There are two (2) repair methods available for this repair:

COMMERCIAL STEAMER
METHOD
HEAT GUN METHOD

This is the preferred method. This method should resolve most customer
concerns.
This is NOT the preferred method. Only use this method if the COMMERCIAL
STEAMER METHOD is not sufficient.

COMMERCIAL STEAMER METHOD:
NOTE:





A qualified upholstery repair specialist is required for this repair procedure.
Always follow the manufactures instructions for the steamer and heat gun.
Do not apply the steamer head directly to the perforated sections of the leather seat surface (A).

Non-perforated leather seat surface (B)

Perforated leather seat surface (A)

1. Use a clean lint-free cloth to cover all seat belt buckles.

Page 4 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2018 Mazda North American Operations, U.S.A.

Bulletin No.: 09-015/18

Last Issued: 10/10/2018

CAUTION:




Do not spray water on the seat belt buckles.
Do not apply the steamer head directly on the latch anchor location buttons.


2. Choose one area at a time to work on. Apply the steamer head directly on the wrinkle until the upholstery
material becomes warm. Move the steamer head in a outward motion (similar to ironing a shirt). Repeat
until the wrinkles are removed to an acceptable level.
CAUTION: Do not apply steam directly on the perforated sections of the leather seat surface.

Page 5 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2018 Mazda North American Operations, U.S.A.

Bulletin No.: 09-015/18

Last Issued: 10/10/2018

If necessary, use your hand to work out the wrinkles by applying firm pressure in a outward motion. This
step can be repeated as long as the upholstery material is warm. If the upholstery material feels cool, reapply steam.

3. Repeat step #2 until the wrinkles are removed to an acceptable level.
NOTE: Direct heat may be necessary to aid in the removal of some wrinkles. Refer to HEAT GUN
METHOD.

Page 6 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2018 Mazda North American Operations, U.S.A.

Bulletin No.: 09-015/18

Last Issued: 10/10/2018

Before

After

CAUTION:





Do NOT keep the steamer head at the same place for a long time.
Do NOT run the steamer head without a water-soaked cloth especially over seat trim beading and
seat side trim area.
Seat damage may occur if the caution points above are nor followed as shown below.

Page 7 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2018 Mazda North American Operations, U.S.A.

Bulletin No.: 09-015/18

Last Issued: 10/10/2018

Damaged Seat Side Trim

Damaged Seat Side Beading

HEAT GUN METHOD (optional)
1. Use a water spray bottle to pre-soak a lint-free cloth. 2. Use a heat gun with variable heat control. Set the
heat range to the lowest setting.
CAUTION:





Do not apply direct heat on the perforated sections of the leather seat surface.
Do not apply direct heat on the upholsteries’ stitching or beading.
Do not apply direct heat on the latch anchor location buttons.

Hold the heat gun at least 5 inches away from the upholstery material. Apply heat in a circular motion.

Page 8 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2018 Mazda North American Operations, U.S.A.

Bulletin No.: 09-015/18

Last Issued: 10/10/2018

Once the upholstery material reaches a warm temperature, use the pre-soaked cloth to apply firm hand
pressure in a outward motion.

Page 9 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2018 Mazda North American Operations, U.S.A.

Bulletin No.: 09-015/18

Last Issued: 10/10/2018

WARRANTY INFORMATION
NOTE:






This warranty information applies only to verified customer complaints on vehicles eligible for
warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
This service bulletin is only for sublet repair. A qualified upholstery repair specialist is required for
this repair procedure.

Warranty Type
Symptom Code
Damage Code
Part Number Main Cause

A
87
9E
Refer to EPC part number of
concerned seat
0
XXG23ARX / 0.0 Hrs.

Quantity
Operation Number / Labor
Hours:
Sublet Allowance:

Note
---------

MM030XRX / 0.3 Hrs.

----Sublet allowance can be claimed for
administration
tasks associated with the sublet repair

UPHOLSTERY REPAIR SHOP
Cost to repair leather seats

Sublet Invoice Number Number from the upholstery repair shop invoice or dealer purchase order.
Sublet Type Code
Enter "F6"
Sublet Amount
Enter the upholster shop invoice amount. No mark-up allowed.

Page 10 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2018 Mazda North American Operations, U.S.A.