NHTSA ID Number: 10146719
Manufacturer Communication Number: B840214
TSB/Document Date: 2018-11-05
Summary
ConnectedDrive/BMW Assist System Diagnosis Information This Service Information bulletin replaces SI B84 02 14 dated July 2014 What's New: Model - Removed models which no longer support BMW Assist functionality and added new models. Procedure - Add step requesting print out of ConnectedDrive Service Cockpit page Information - Add SI for ConnectedDrive Service Cockpit; updated the hyperlinks and email address for CD support team; deleted scenario for old CDMA unit which are no longer supported. ConnectedDrive/BMW Assist features are partially or completely inoperative. This Service Information bulletin is being published because vehicles are down for an extended period of time when researching system failures with ConnectedDrive or BMW Assist. This Service Information bulletin will assist you both in identifying the issue and providing technical support. CAUSE Not enough information is available for BMW NA engineers to assist the technician in diagnosing the root cause.
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SI B84 02 14
Communication Systems
May 2017
Technical Service
ConnectedDrive/BMW Assist System Diagnosis Information
This Service Information bulletin replaces SI B84 02 14 dated
July 2014
What’s New:
• Model – Removed models which no longer support BMW
Assist functionality and added new models.
• Procedure – Add step requesting print out of ConnectedDrive
Service Cockpit page
• Information – Add SI for ConnectedDrive Service Cockpit;
updated the hyperlinks and email address for CD support team;
deleted scenario for old CDMA unit which are no longer
supported
New information provided by this revision is preceded by this symbol
.
MODEL
E90 (3 Series Sedan)
E91 (3 Series Sports
Wagon)
E92 (3 Series Coupe)
E93 (3 Series
Convertible)
E82 (1 Series Coupe)
E88 (1 Series
Convertible)
E84 (X1)
E89 (Z4)
E70 (X5)
E71 (X6)
E72 (X6 ActiveHybrid)
F01/F02 (7 Series
Sedan)
F02H (7 Series Sedan
ActiveHybrid)
F04H (7 Series Sedan
ActiveHybrid)
F06 (6 Series Gran
Coupe)
F07 (5 Series Gran
Turismo)
F10 (5 Series Sedan)
F10H (5 Series Sedan
ActiveHybrid)
F12 (6 Series
Convertible)
F13 (6 Series Coupe)
F15 (X5)
F16 (X6)
F22 (2 Series Coupe)
F23 (2 Series
Convertible)
F25 (X3)
F26 (X4)
F30 (3 Series Sedan)
F31 (3 Series Sports
Wagon)
F32 (3 Series Coupe)
F33 (3 Series
Convertible)
F34 (3 Series Gran
Turismo)
F36 (4 Series Gran
Coupe)
https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/41... 7/14/2017
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F48 (X1)
F80 (M3 Sedan)
F82 (M4 Coupe)
F85 (X5 M)
F86 (X6 M)
F87 (M2 Coupe)
I01 (i3)
I12 (i8)
G30 (5 Series Sedan)
F83 (M4 Convertible)
G12 ((7 Series
Sedan)
SITUATION
ConnectedDrive/BMW Assist features are partially or completely inoperative. This Service Information bulletin is
being published because vehicles are down for an extended period of time when researching system failures
with ConnectedDrive or BMW Assist. This Service Information bulletin will assist you both in identifying the
issue and providing technical support.
CAUSE
Not enough information is available for BMW NA engineers to assist the technician in diagnosing the root
cause.
PROCEDURE
Shorten the research time for the technician by collecting the needed information upfront (listed in the form
below). This also leads to shortened downtime for the customer.
1. Print out the attached checklist in the attachment section.
2. Fill in/answer all questions on the checklist during diagnosis.
Note: If the checklist is not completed or missing, it will increase the processing time to resolve the issue.
3. If the issue is still not resolved after completing the attached checklist, the technician must create and
submit a PuMA case for TSE assistance.
4.
Extremely important: The following information must also be included in the PuMA case:
{
A picture of the Telematics Control Unit label currently activated and installed in the vehicle
{
The completed checklist as an attachment
{
Print and attach the ConnectedDrive Service Cockpit page showing services and
subscription dates. Refer to SI B84 02 17.
{
The number of days the vehicle has been at the dealer for this issue, or the date the RO was
opened
{
Complete details on all repairs that have been performed
{
Which parts have been replaced (include the number if more than one of the same part was
replaced)
{
Whom did you speak with at BMW Assist/Connected Drive?
5. The picture below shows the signal connection overview for BMW Assist and ConnectedDrive features.
This also applies to the Connected App functions.
https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/41... 7/14/2017
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INFORMATION
Review the bulletins listed below:
1. SI B84 02 17: BMW ConnectedDrive Service Cockpit
2.
The hyperlink below opens the “BMW Assist Safety Convenience and Infotainment Services”
webage:
bmwusa.com/Standard/Content/Explore/BMWValue/BMWAssist/ServiceAvailability.aspx
3.
The hyperlink below open the webpage which contains the BMW ConnectedDrive “Service
Availability Matrix” and the “Service Durations and Renewal” information.
http://cache.bmwusa.com/Pdf_2b7059e3-8804-4c64-b0b8-882ec654111d.arox?v=e59b8f95-39d6-4d0b93f2-65c4ea39ff9c
4. Some of the more common situations are listed below:
Situation 1: Telematics control unit replaced?
a. Yes. Was the replacement part activated by the parts counter person per SI B84 03 11?
i. No, the parts counter personnel must activate the unit via DCSnet.
ii. Yes, but an error message is displayed during activation in DCSnet. Send an email to
[email protected] with a picture of the sticker on the NEW Telematics unit. Also include the
information about the error message received during the activation attempt.
b. No. Must include a photo of the current Telematics Control Unit label and print out of the
ConnectedDrive Service Cockpit tool page showing subscription(s).
Situation 2: Remote functions inoperative?
a. Confirm the function is active in ConnectedDrive Service Cockpit tool
b. Check the email address listed on file is correct?
i. No. What is the desired email address? Was this provided to the call center?
ii. NOTE: The customer can contact the call center directly to change his or her email address.
c. Verify customer is using the latest version of the Connected App
Situation 3: Traffic Info not working?
https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/41... 7/14/2017
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a. Old offer vehicles (639/6NL option) – perform the following:
i. Check the radio tuner for good reception
ii. Try updating services via iDrive and retest.
b.
New offer vehicles (6AC and 6AE option) – Check the following:
i. Traffic Info is activated in the vehicle via the iDrive
ii. Verify ConnectedDrive Service Cockpit has valid subscription for RTTi
iii. Update services via the iDrive and retest
Note: Do NOT replace parts for this issue.
Important: HU-H equipped vehicles require a valid account (ESA on file). Verify using ConnectedDrive
Service Cockpit tool.
WARRANTY INFORMATION
Not applicable.
ATTACHMENTS
View PDF attachment B840214_Checklist.
[ Copyright ©2017 BMW of North America, Inc. ]
https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/41... 7/14/2017
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Replacement Service Bulletin Number:
MFR Communication Date: 2017-06-01
MFR Internal Campaign ID/Software Version:
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