Page 1 of 4

SI SI B01 13 17
Warranties

June 2017
Technical Service

SHIPPING SPECIFIC NON-DEPLOYED VEHICLE SAFETY
DEVICES TO LIGHTING RESOURCES, LLC
MODEL
All

INFORMATION
This Service Information bulletin provides information on shipping “specific” non-deployed vehicle safety
devices that are classified as Dangerous Goods (DG) to Lighting Resources, LLC.
All claim-related safety device replacements (airbag modules, seat belt and buckle pre-tensioners):
z

Will be “return requested” upon claim payment on the Detailed Credit Note

z

These safety devices must not be shipped to the Warranty Parts Return Center (WPRC).

z

Shipping these safety devices (Classified as Dangerous Goods) to the WPRC is a violation of the
applicable DOT regulations.

Detailed Credit Note
Claim-related safety device replacements must be returned when the line item for these parts on the Detailed
Credit Note contain the message “PLEASE RETURN PART.”
The Detailed Credit Note is your center’s first and primary notification to return a specific claim-related part at
the quantity paid.

SITUATION
Based on the component’s manufacturer and the type of repair being performed (Recall, Service Action or
applicable Limited Warranty), the processing facility where these safety devices to must be sent to will vary.
Some of these items will be required to be sent to Lighting Resources, LLC, this is determined by the
information displayed in the “SHIP TO” box on the lower left side of the DCSnet generated “Warranty Part
Tag.”

There are currently three (3) possible “SHIP TO” facility locations that will display on the Warranty Part Tag,

https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/42... 7/14/2017

Page 2 of 4

they are the:
1. Warranty Parts Return Center (WPRC) in Easton PA;
2. Special Part Handling Required (Dangerous Goods/DG, Refer to the corresponding Service Information
bulletin for special shipping instructions); or
3. Lightning Resources in Johnson City TN (Dangerous Goods/DG) (https://www.lightingresourcesinc.com/)

PROCEDURE
To help ensure that all “return requested” parts are properly identified, assigned and shipped to the correct
receiving facility location, please implement the following procedure:
DCSnet - Warranty Part (Return) Tag
z
z

z

z

Daily: Print out your current batch of pending DCSnet generated Warranty Part (Return) Tags.
Sort and group “like SHIP TO category” Warranty Part Tags together first, this will help with separating
these shipments.
Use these sorted and grouped Warranty Part Tags to coordinate and assemble your shipments by these
separate categories.
Retrieve the corresponding return requested parts “by category” and attach the matching Warranty Part
Tag as required and assemble your separated shipments

DCSnet - Claim Packing Slip
z

z

Assign the Warranty Part tag(s) “by category” for each “separated” assembled shipment to a DCSnet
Claim Packing Slip (one or more as necessary)
Generate the Claim Packing Slip(s) “by category” and attach/include them with the corresponding
assembled shipment.

Note: Please do not assign a mix of these “categorized Warranty Part Tags” to single Claim Packing Slip, this
will only further complicate the shipping procedure.
Claim-Related DG shipments to Lighting Resources
This bulletin addresses those situations when a comprehensive “pre-paid” safety device part return procedure
does not apply to the repair being performed.
For these cases, your center will be instructed to return and ship the corresponding safety devices to Lighting
Resources, LLC (Category # 3) for disposal/recycling. As noted above, this based on the “SHIP TO” information
on the Warranty Part Tag.
BMW NA will reimburse these shipping costs, please refer to the Warranty Information section below for the
corresponding claim submission information.
LableMaster® Dangerous Goods Information System (DGIS)
BMW strongly recommends utilizing the LabelMaster® Dangerous Goods Information System (“DGIS”). The
use of this DGIS is not mandatory, but it is highly recommended due to its ease of use.
BMW has partnered with LabelMaster® to offer their DGIS Solution to authorized BMW centers. DGIS helps
you to prepare the necessary paperwork for a Hazmat/DG shipments and instructions you on how to properly
label these packages. For more information, please refer to SI B01 22 16.
Note: DGIS does NOT take the place of your parcel carrier, DGIS is a tool to provide guidance in preparing a
hazardous/dangerous good for shipment.

https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/42... 7/14/2017

Page 3 of 4

FedEx® Ground
BMW recommends using FedEx® Ground as your main carrier for returning your claim-related safety devices to
Lighting Resources, LLC, however, you may utilize the carrier of your choice
If you are using FedEx, you MUST contact their Dangerous Goods Hotline (1.800.GoFedEx or 1.800.463.3339
and press "81" or say "dangerous goods") to reach trained personnel and enable the Hazmat Shipping on your
account. If you do not have the Hazmat Shipping enabled on your FedEx account, the shipment will be returned
back to your center.
Bulk vs. Standalone/Single Component Shipments to Lighting Resources
Based on your center’s volume, please do your best to gather these items and send “bulk ground shipments”
whenever possible to Lighting Resources, as long as you can return these components within the part return
submission time limit that applies.
However, you may be required to ship the occasional standalone/single component ground shipment to Lighting
Resources.
Non-Claim Related (Customer Pay) DG shipments to Lighting Resources
Except for as noted below, when the replacement of a non-deployed safety device is performed as customer
pay or other, BMW is unable to reimburse your center the cost of this shipping these items to Lighting
Resources, this will be your center’s responsibility.
However, BMW will absorb the cost of disposing/recycling of these items when your center properly arranges to
have them shipped to Lighting Resources, LLC.
Part Retention - Out Dated Defective/Non-Deployed Safety Devices (One-Time Return Allowance)
To assist your center in cleaning your part retention area of out dated defective/non-deployed safety devices,
BMW will allow your center to make a “one-time bulk” ground shipment to Lighting Resources, LLC as follows:
z

z

z

z

z

Identify all the “claim and non-claim” related defective/non-deployed safety devices (excluding Takata
category # 2 air bag modules) with repairs date up to and including Friday June 23, 2017 that are
currently being stored in your part retention area.
Assemble (with Warranty Part Tags when applicable) and ship your out dated defective/non-deployed
safety devices by bulk ground shipment to Lighting Resources by July 31, 2017.
After July 31, 2017, BMW will no longer be able to reimburse your center for the cost of the out dated
bulk shipments to Lighting Resources.
The bulk shipment must be properly packaged and shipped according to the applicable DOT rules and
regulations.
You may use a qualified carrier of your choice, BMW specifically recommends using a qualified freight
company in order to obtain the best rates.

z

To be reimbursed for the shipment costs, open an IDS Ticket for “WPRC for Airbag Returns.”

z

Submit a copy of the original invoice with the ticket along with a total count of safety devices.

z

z

This reimbursement will be issued through “Miscellaneous Billing,” it will NOT appear on your Detailed
Credit Note
Please do not submit a DCSnet claim for this “one-time bulk” ground shipment reimbursement.

Questions and Inquires
Any questions or concerns regarding this process may be directed to the Warranty Parts Return Center by:

https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/42... 7/14/2017

Page 4 of 4

z

Opening an IDS Ticket under WPRC - Airbag Returns, or by

z

Calling the WPRC Helpdesk at 610-365-3065

WARRANTY INFORMATION
Only in conjunction with claim-related safety device replacement(s) where the “SHIP TO” section of the
corresponding DCSnet Part Return Tag identifies “Lighting Resources” as the receiving facility for that
component.
Please submit for the corresponding shipping costs as follows:

Defect Code:

85800302DG

DG Part Return Requests/Specified Shipments
to Lighting Resources

And, for:
Bulk Shipments (Preferred, whenever possible)

Sublet Code “3”

See below

Reimbursement for bulk DG Part Return shipping
costs for components specified to be returned to
Lighting Resources

Sublet Calculation:
z

z

z

Sum the estimated “Hazmat/DG documentation-related (fixed) cost” and “(variable) cost of shipping these
components” to Lighting Resources.
Divide this sum total by the total number of VINs/claims that will be in the shipped to determine the
“estimated equal fractional/average amount.”
Claim this “estimated equal fractional/average amount” with each claim submission.

Or, for:
Standalone/Single Component Shipment (Only when necessary/unavoidable)

Sublet Code “3”

See below

Reimbursement for standalone/single component
DG Part Return shipping cost for a component
specified to be returned to Lighting Resources

Sublet Calculation:
z

z

Sum the estimated “Hazmat/DG documentation-related (fixed) cost” and “(variable/minimum) cost of
shipping this component” to Lighting Resources.
Claim this estimated amount as noted above with the claim submission.

Note: The use of bulk vs. standalone/single component shipments and the corresponding claimed shipping
costs are subject to audit.
[ Copyright ©2017 BMW of North America, Inc. ]

https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/42... 7/14/2017