procedures in ISTA 4.
15. Allow the vehicle to sleep for 5 mins
16. Update services via the iDrive. Vehicles without iDrive proceed to the next step.
17. Test the new COMBOX functionality as follows:
a. Perform an E-Call/SOS test call to verify functionality – Call dealer should confirm VIN,
vehicle type, location etc. If the call does not start perform a complete vehicle encoding.

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b. Also, perform a roadside call the verify the call was successful
c. Pair a recommended phone to Bluetooth and perform a test call
18. Update the KISU data as outlined in the attachment “KISU Update”
a. Perform another test call from Bluetooth
19. Submit the claim and close out the campaign

PARTS INFORMATION
Part Number

Description

Quantity

84 10 2 447 925

COMBOX Telematics
(E Series w/o Nav)

1

84 10 2 447 926

COMBOX for
Telematics (E Series
w/ Nav)

1

84 10 2 447 927

COMBOX Telematics
(F Series w/o Nav)

1

84 10 2 447 928

COMBOX for
Telematics (F Series
w/ Nav)

1

01 29 0 050 579

SOS/E-Call Switch
overlay Sticker

N/A

Note: When applicable, request and invoice the COMBOX “Next Generation” part number
specified and listed in this Service Information bulletin only. Performing a part number lookup in ETK by VIN or model will result with the wrong part being invoiced.

WARRANTY INFORMATION
Reimbursement for this Service Action will be via normal claim entry utilizing the following
information:
Please submit your claims for completed repairs promptly!

Please ensure that the correct flat rate labor operation that corresponds to
the option the customer selected or that applies to the vehicle is chosen, invoiced
and submitted. This is critically important because the “labor operation”
submitted and credited on the claim is what determines which action will occur.
Further, since Service Plans are expiring and periodic Pre-Paid Visa card mailings
are also occurring, this will strictly limit or even prevent your center from
appealing a claim that was incorrectly entered and credited.
If an expired “Safety Plan” contract on an Affected Vehicle has not been addressed by one

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of the options provided above, through the submission of a claim as outlined, the “open” campaign
will be closed and removed 30-days after the date of the contract expiration.
z

If you have claim pending submission for this campaign, please make sure your
dealer “reserves” it. This will help ensure your claim will qualify for submission.

Defect Code:

0084510100

ConnectedDrive Services/
GSM Combox Deactivation/10 Year
Plan

A. Deactivating the Vehicle’s COMBOX/Service Plan

Customer Selects to receive a $300 BMW Accessories Voucher
Labor Operation:

00 64 192

Labor Allowance:

Description:

Refer to KSD2

Provide the customer with a $300.00
BMW Accessories Voucher with
deactivating the COMBOX/service plan
(Customer signs the required waiver
form) and install the "button" sticker (Main
work)

And:

Sublet Code “4”

$300.00

Reimbursement for the $300.00 BMW
Accessories Voucher

Or:

Customer Selects to receive a $200.00 Pre-Paid Visa® Card (Delivered by
Mail)
Labor Operation:

00 64 193

Labor Allowance:

Description:

Refer to KSD2

Customer receives a $200.00 Pre-Paid
Visa® card delivered by mail with
deactivating the COMBOX/service plan
(Customer signs the required waiver
form) and install the "button" sticker and
the (Main work)

Or:

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Vehicle is a Lease Return/Loaner/CPO/Used Car (Do not replace the
COMBOX)
Labor Operation:

00 64 165

Labor Allowance:

Description:

Refer to KSD2

BMW vehicle lease return/loaner/CPO/used
car (Do not replace the COMBOX),
deactivate the COMBOX/service plan (your
center fills out required waiver form) and
install the "button" sticker (In-service and/or
pre-owned vehicles In-dealer inventory*)
(Main work)

New inventory/Unsold (no in-service date) current model year E89 (Z4) and E84 (X1)
Vehicles: Replace/Retrofit the COMBOX Next Generation before the first delivery and
submit a claim according to the procedure performed (B, C or D) as outlined below;
B. Replace/retrofit COMBOX (Without Programming and Encoding)

Labor Operation:

00 64 163

Labor Allowance:

Description:

Refer to KSD2

Replace/retrofit COMBOX,
programming and encoding control
units was performed in conjunction with
another campaign or repair during the
same workshop visit” (Main work)

Refer to KSD2

Replace/ retrofit COMBOX,
programming and encoding control
units was performed in conjunction with
another campaign or repair during the
same workshop visit” (Plus work –
Vehicle already in the workshop)

Or:

00 64 678

Or:
C. Replace/retrofit COMBOX (With Programming and Encoding)

Labor Operation:

00 64 164

Labor Allowance:

Description:

Refer to KSD2

Replace/retrofit COMBOX with
programming and encoding control
units (E7x, E8x and E9x without CAS)
(includes connecting an approved
battery charger/power supply and
performing a vehicle test) (Main work)

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Or:

00 64 679

Refer to KSD2

Replace/retrofit COMBOX with
programming and encoding control
units (E7x, E8x and E9x without CAS)
(includes connecting an approved
battery charger/power supply and
performing a vehicle test) (Plus work –
Vehicle already in the workshop)

Or:
D. Replace/retrofit COMBOX (With Programming and Encoding including the CAS for E7x,
E8x and E9x Vehicles when Applicable)

Labor Operation:

00 64 166

Labor Allowance:

Description:

Refer to KSD2

Replace/retrofit COMBOX with
programming and encoding control
units (E7x, E8x and E9x only with
CAS) (includes connecting an
approved battery charger/power supply
and performing a vehicle test) (Main
work)

Refer to KSD2

Replace/retrofit COMBOX with
programming and encoding control
units (E7x, E8x and E9x only with
CAS) (includes connecting an
approved battery charger/power supply
and performing a vehicle test) (Plus
work – Vehicle already in the
workshop)

Or:

00 64 680

Refer to KSD2 for the corresponding flat rate unit (FRU) allowances.
Vehicle Programming and Coding
When ISTA/P or ISTA 4 automatically reprograms and codes all the vehicle’s control modules that
“currently do not have” the latest software and if one or more control module failures occur “during”
this programming procedure:
z

Please claim this “consequential” control module-related repair work under the defect code
listed in this bulletin with the applicable KSD2/AIR labor operations.
Other Repairs

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Control module failures that occurred “prior” to performing this programming procedure:
z

When “covered” under an applicable limited warranty, claim this control module-related
repair work using the applicable defect code and labor operations in KSD2/AIR.

ATTACHMENTS
View PDF attachment Pre_Owned_Sales_Bulletin_2.
View PDF attachment B840816_Bulletin_Voucher and Debit Card.
View PDF attachment B840816_FAQ.
View PDF attachment B840816_Incar_message.
View PDF attachment BMW_Marketing_Mailer_2.
View PDF attachment KISU_Attachment B84 08 16.
[ Copyright ©2017 BMW of North America, Inc. ]

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