DISTRIBUTE TO:
 Service Manager
 Warranty Administrator

Warranty Policy Bulletin

No.:
Date:
Page:

POL14-12
12/16/14
1 of 10

REVISED 11/9/17

SUBJECT: WARRANTY ENHANCEMENT PROGRAM (ZE7) PHASE 2:
WARRANTY EXTENSION FOR EXCESSIVE ENGINE OIL
CONSUMPTION FOR THE FOLLOWING VEHICLES:
 CERTAIN 2007-2009 MY CAMRY
 CERTAIN 2007-2011 MY CAMRY HYBRID
 CERTAIN 2007-2008 MY CAMRY SOLARA
 CERTAIN 2009-2011 MY COROLLA
 CERTAIN 2009-2013 MY COROLLA MATRIX
 CERTAIN 2006-2008 MY RAV4
 CERTAIN 2007-2010 MY SCION TC
 CERTAIN 2008-2015 MY SCION XB
Background
Toyota has received some reports where vehicles may exhibit excessive engine
oil consumption.
Toyota is now announcing the part replacement phase of Warranty Enhancement
Program ZE7 for vehicles exhibiting excessive engine oil consumption.
Applicability
The engine is covered under the Toyota New Vehicle Limited Warranty for 5
years from the date of first use or 60,000 miles (whichever occurs first).
However, Toyota is announcing a Warranty Enhancement Program to cover
warranty work for parts replacement to address excessive engine oil
consumption*.
*NOTE: Eligibility for parts replacement under this Warranty Enhancement
Program is dependent on the results of a dealer performed engine oil
consumption test.

This Warranty Enhancement Program provides a Primary and Secondary
coverage extension to the vehicle’s “New Vehicle Limited Warranty” for
replacement of parts related to Excessive Engine Oil Consumption. If the
condition is verified, warranty work will be performed in accordance with
applicable Technical Service Bulletin under the terms of this Warranty
Enhancement Program.

Toyota Warranty Policy Bulletin

POL14-12
12/16/14
REVISED 11/9/17
2 of 10

Applicability (Continued)
Primary Coverage offers the warranty enhancement until October 31, 2016
regardless of mileage.
After the Primary Coverage expires, the Secondary Coverage is applicable for
ten (10) years from the date of first use or 150,000 miles, whichever occurs
first.
Verify VIN applicability for this warranty enhancement by checking TIS before
completing any repairs.
Direct marketing of this warranty enhancement is strictly prohibited pursuant to
the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance with
this policy may result in a claim debit.
This Warranty Enhancement Program is subject to all the terms and
conditions set forth in the Toyota New Vehicle Limited Warranty, as
detailed in Toyota Warranty Policies 4.1 and 4.17. For example, improper
maintenance, lack of required maintenance, the use of fluids other than
those specified in the Warranty and Maintenance Guide, or repairs to
vehicles which are currently or were previously titled as “scrap,”
“salvage,” or “dismantled” is not covered by the New Vehicle Limited
Warranty or this Warranty Enhancement pursuant to Warranty Policy 4.17,
“What Is Not Covered by the Toyota New Vehicle Limited Warranty”.
This warranty enhancement provides coverage for the originally equipped
engine. Prior to performing any repairs, verify the serial number on the
engine matches the original engine serial number for that VIN. The original
engine serial number can be found under Additional Vehicle Details in
National Service History (NSH).
Serial Number Location:

Toyota Warranty Policy Bulletin

POL14-12
12/16/14
REVISED 11/9/17
3 of 10

Applicability (Continued)
Vehicles that received a genuine Toyota short block replacement that is pre
counter measure on a prior repair are still eligible for this program. The
Short Block part section of this warranty policy bulletin contains counter
measured short block part numbers, please reference this information to
determine if the previous replacement was counter measured.

Covered Vehicles
Not all vehicles within the specified model years are covered by this warranty
enhancement. Verify VIN applicability for this warranty enhancement by checking
TIS before completing any repairs.

Oil Consumption Testing and Documentation
Dealers will need to perform an engine oil consumption test to determine
eligibility for part replacement.
Procedures for the oil consumption test can be found in T-SB-0158-14 (Toyota)
and S-SB-0031-14 (Scion).
IMPORTANT: All warranty claims submitted will require oil consumption test
documentation. The completed technician sign off sheet, provided in the TSB,
must be attached to the claim.
If the vehicle does not qualify for warranty work based upon the oil consumption
test performed, one (1) additional oil consumption test can be performed (free of
charge under the Program) after 6 months or 5,000 miles has lapsed if the
vehicle is still within the terms and conditions of the Warranty Enhancement
Program. A maximum of two (2) engine oil consumption tests will be performed
free of charge under this Warranty Enhancement Program.
Program Expiration and Claim Filing
Dealerships will be allowed to complete oil consumption repairs after the vehicle
becomes ineligible for the program under Primary or Secondary Coverage if the
oil consumption test was initiated prior to the vehicle becoming ineligible. The oil
consumption test repair order initiation date must be before the vehicle becomes
ineligible.

Toyota Warranty Policy Bulletin

POL14-12
12/16/14
REVISED 11/9/17
4 of 10

Claim Submission
Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the
repair as a Regular warranty claim.
Claim
Type

Opcode

Model

ZE7INS*

ALL

AHGC3B†

ALL

AHGC3A†
Repair
Program



AHGC3P
AHGC3Q
AHGC3R
AHGC3S
AHGC3T
AHGC3U
AHGC3V
AHGC3W
AHGC3X
AHGC3Y

ALL
Camry
Camry HV
Corolla
Matrix 2WD
Matrix 4WD
RAV4 2WD
RAV4 4WD
Solara
Scion tC
Scion xB

Description
Initiate Oil Consumption Test at
Customer Request
Performed Oil Consumption
Test –
PASS – NOT ELIGIBLE
Performed Oil Consumption
Test – FAIL – Perform TSB
Repair at a later date

Previously Performed Oil
Consumption Test
– Result Fail –
Perform TSB Repair

Labor Time

OFP

0.0 hr./vehicle

N/A

0.6 hr./vehicle

14.8 hr./vehicle
15.5 hr./vehicle
14.2 hr./vehicle
14.2 hr./vehicle
14.7 hr./vehicle
15.6 hr./vehicle
16.3 hr./vehicle
16.3 hr./vehicle
16.6 hr./vehicle
15.9 hr./vehicle

In the event the vehicle fails the Oil Consumption test and needs repairs, two
claims must be filed.
 The first claim should use opcode AHGC3A to claim the cost for
completion of the Oil Consumption Test and to record that the vehicle
failed the test.
 The second claim should use opcodes AHGC3P - AHGC3Y to claim the
repairs once they are completed. Opcode AHGC3B should only be used
when a vehicle passes the Oil Consumption Test. There should be no
corresponding repair claim when this opcode is used.

13211#####

Toyota Warranty Policy Bulletin

POL14-12
12/16/14
REVISED 11/9/17
5 of 10

Claim Submission (Continued)


If the oil consumption test was initiated while the vehicle was eligible under
Primary or Secondary Coverage, and the vehicle is no longer eligible once the
repair is initiated, attach the RO showing the initiation date of the oil consumption
test to the claim. Use opcode AHGC3A and enter “RO ATTACHED” to the
Condition line of the CCR.
 Dealers must enter the RO open date in the “Open RO date” field on the
“Repair” tab when filing both the failed test and the repair claim. The RO
open date must correspond with the RO open date of the failed test
initiation and not the RO open date of the actual repair.

†

Dealers must attach the technician sign off sheet, provided in the TSB, to the
warranty claim.

*

Opcode “ZE7INS” is provided for claim submission to close out the R.O. when
initiating the Oil Consumption Test. After the customer returns, the cost for
completion of the Oil Consumption Test will be submitted with Opcode
“AHGC3A/B” depending on the test results.

To facilitate faster review, dealers should ensure that documents are legible,
properly oriented (right side up) and indicate (circle or highlight) any pertinent
information (i.e. RO open date, VIN, parts order date, etc.) related to the claim.

Toyota Warranty Policy Bulletin

POL14-12
12/16/14
REVISED 11/9/17
6 of 10

Sublet Submission
The Total cost for Engine Oil, Super Long Life Coolant, FIPG, Three bond 1324, Brake
Cleaner and Plastigage should be claimed as sublet type “OF” per the following:

Model

ALL

Op Code
Actual Cost of Engine Oil
Consumption Testing with 0W-20
Engine Oil (PN: 00279-0WQTE01) up to 3 Quarts (Dealers must
use quart bottles for testing.
Bulk oil is not authorized for this
operation.)
Actual Cost of Engine Oil
Consumption Testing with 5W-20
Engine Oil (PN: 00279-1QT2001) up to 3 Quarts (Dealers must
use quart bottles for testing.
Bulk oil is not authorized for this
operation.)
Qty. of Oil Required for
Replenishment After Repair
Actual Cost of Engine Oil Per
Vehicle for Refill After Repair
0W-20 (Bulk Oil)
Actual Cost of Engine Oil Per
Vehicle for Refill After Repair
5W-20 (Bulk Oil)
Actual Cost of Replenishment
Super Long Life Coolant (SLLC)
After Repair
FIPG (Seal Packing 103) PN:
00295-00103
Three Bond 1324 or Equivalent

AHGC3B

Camry,
Camry HV,
RAV4,
Scion xB
AHGC3P/Q/U/V/W/Y

$23.00

N/A

N/A

$14.00

N/A

N/A

N/A

4.5 QT

4.0 QT

N/A

$19.25

$17.15

N/A

$13.25