NHTSA ID Number: 10146475
Manufacturer Communication Number: 16-115-18
TSB/Document Date: 2018-11-05
Summary
In the interest of customer satisfaction, Subaru
of America, Inc. (SOA) is extending the New Car Limited Powertrain Warranty coverage for the Continuously Variable Transmission (CVT) on the above listed models and model years from the original five (5) years or sixty thousand (60,000) miles (whichever comes first) to ten (10) years or one-hundred thousand (100,000) miles (whichever comes first). This change is not in response to any specific condition, rather it is to provide customers with added assurance regarding the function and overall performance of their CVT. Additionally, vehicles which are beyond one-hundred thousand (100,000) miles at the time customer notification letters are mailed are being offered additional coverage for a period of one-year from the date of the customer notification letters.
ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
© 2018 Subaru of America, Inc. All rights reserved.
GENERAL MANAGER q
PARTS MANAGER
q
q
SERVICE BULLETIN
APPLICABILITY: 2016-17MY Legacy/ Outback 2.5L NA CVT
2016-17MY Legacy/ Outback 3.6L NA CVT
2016-17MY Impreza 2.0L NA CVT
2016-17MY Crosstrek 2.0L NA CVT
2016MY Crosstrek Hybrid CVT
2016-17MY Forester 2.5L NA CVT
2016-17MY Forester 2.0L Turbo CVT
2016-17MY WRX 2.0L Turbo CVT
SUBJECT:
NUMBER: 16-115-18
DATE: 09/06/18
CVT Warranty Extension
INTRODUCTION:
In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car
Limited Powertrain Warranty coverage for the Continuously Variable Transmission (CVT) on the
above listed models and model years from the original five (5) years or sixty thousand (60,000) miles
(whichever comes first) to ten (10) years or one-hundred thousand (100,000) miles (whichever comes
first). This change is not in response to any specific condition, rather it is to provide customers with
added assurance regarding the function and overall performance of their CVT. Additionally, vehicles
which are beyond one-hundred thousand (100,000) miles at the time customer notification letters are
mailed are being offered additional coverage for a period of one-year from the date of the customer
notification letters. For these vehicles, retailers must contact Subaru Claims Helpline prior to claims
submission at 1-866-SUBARU2 (1-866-782-2782). A copy of the customer letter is attached to this
bulletin as reference.
NOTES:
• ALWAYS perform a Vehicle Coverage Inquiry on Subarunet to determine eligibility for
this warranty extension before proceeding with any inspection or repair. See sample inquiry
result below.
•
There is no mandatory inspection required for this warranty extension. Only those vehicles
where the customer is currently experiencing a concern with the CVT should be inspected.
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 16-115-18; Date 09/06/18
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Page 1 of 9
IMPORTANT: The CVT warranty extension is subject to the same terms and conditions set forth
in the New Car Limited Powertrain Warranty. The CVT warranty extension is only applicable to
the original equipment CVT and Genuine Subaru replacement CVT assemblies including those
remanufactured by Subaru of America, Inc. It does not apply to salvage yard CVTs, rebuilt salvage
vehicles, or CVTs which have been overhauled, remanufactured or rebuilt by parties other than those
approved by Subaru of America, Inc. See individual vehicle Powertrain Warranty coverage for
details as outlined in the applicable Warranty and Maintenance Supplement booklet or the Claims
Policies and Procedures guide.
Effective September 7th, 2018 for 2016-17MY vehicles:
•
For vehicles with 100,000 or more miles, retailers must contact the Subaru Claims Helpline
at 1-866-SUBARU2 (1-866-782-2782) for an authorization prior to replacing a CVT
assembly under this extension. Inspections and repairs on those vehicles with 100,000 or
more miles as of September 30th, 2018, must be completed prior to the September 30th,
2019 expiration date.
•
For repairs where the total claim amount will exceed $10,000, retailers must contact the
Subaru Claims Helpline at 1-866-SUBARU2 (1-866-782-2782) for authorization prior to
replacing a CVT assembly under this extension.
After September 30th, 2019, this coverage extends the vehicle’s Powertrain Limited Warranty as it
applies to Continuously Variable Transmission (CVT) to 10 years or 100,000 miles (whichever comes
first) from the original warranty start date. This will provide additional coverage for some vehicles.
All inspections and repairs must be completed prior to expiration of this 10 year / 100,000 mile
Warranty Extension.
As a reminder, when calling the Subaru Claims Helpline to obtain a Warranty repair authorization,
the caller must have the following information available for review. Please compile this information
before calling and be prepared to answer basic questions regarding the vehicle breakdown and repair
needs:
o
o
o
o
o
o
o
o
Your Retailer number
Repair Order number
Vehicle Identification Number (VIN)
Vehicle mileage
Customer name
Technician findings including all diagnostic readings, troubleshooting and results
A complete estimate of the total repair cost (parts and labor)
Repair labor operation numbers and failure code.
Continued...
Bulletin Number: 16-115-18; Date 09/06/18
Page 2 of 9
SERVICE PROCEDURE
Customer presents for inspec�on or
repair under CVT warranty extension.
Is there a
specific
concern?
YES
NO
Proceed with the CVT Inspec�on
following procedures outlined in this
Bulle�n.
Was a
repairable
concern found?
NO
Proceed with diagnosis and repair
following applicable Service Manual
procedures.
YES
Do any of these
Bulle�ns apply?
16-103-16R
16-102-16
16-104-17R
16-109-17R
YES
NO
Proceed with diagnosis and repair
following applicable Service Bulle�n
procedures.
STOP
**IMPORTANT: See prior authorization requirements outlined on page 2.
References:
•
16-103-16R- 2010-2015MY All Models equipped with TR690 CVT- Transmission Fluid
Seepage- CVTF seepage accumulates under torque converter case. Source is leak from
CVT oil pump chain cover due to gasket material sealing failure.
•
16-102-16- All Models- P0841 Secondary Oil Pressure Sensor Performance Diagnostics
•
16-104-17R- 2015MY Legacy and Outback- “Bump” Feeling from CVT at Idle in
Drive- Customer may experience sensation like being “bumped” from behind by another
vehicle.
•
16-109-17R- All Models with TR580 and TH58A CVT Transmissions - Fluid Service Plug
Design Change
Continued...
Bulletin Number: 16-115-18; Date 09/06/18
Page 3 of 9
CVT Repair and Replacement Policies
8.4.33.1.3 Original CVT Transmission
Effective August 1, 2011 the following component repairs are required to be performed to the
vehicle’s original CVT Transmission when it is determined that such repairs will correct a failure:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Torque Converter and seal, as long as it is not an internal failure that has contaminated
the fluid
Control Valve Body replacement as long as an internal failure has not contaminated the
fluid
Control Valve Body Harness
Front Oil Pump Seal
Output Clutch Control Valve Body (Hybrid vehicle)
Drive Motor Assembly (Hybrid vehicle)
Multi Plate Transfer Clutches (MPT)
Mechanical Shifter and parking system components
Valve Body and Pick Up Screen
Secondary Oil Pressure Switch
Inhibitor Switch
Extension Housing Rear Seal
Oil Inlet and Outlet Pipes
Cooler Pipes
All external sensors or switches
Oil pressure test parts and drain plug
Parking Pawl and spring
NOTES:
•
In the event more extensive repairs than those listed above are required, a remanufactured
exchange unit must be used, except in the case of a “new” and “in-stock” vehicle.
•
Review Technical Service Bulletin 16-42-90R revised 09/03/15 for the proper cooler
flushing procedure during replacement of any 4AT, 5AT, 6AT or CVT transmission. It
is mandatory that the transmission cooler flush be supplied by SOA for all claims
submitted to SOA for reimbursement.
8.4.33.1.4 Remanufactured CVT Transmission
The following component repairs are required to be performed to the vehicle’s remanufactured
transmission when it is determined that such repairs will correct a failure:
•
•
•
•
Torque Converter and seal, as long as it is not an internal failure that has contaminated
the fluid
Control Valve Body replacement as long as an internal failure has not contaminated the
fluid
Control Valve Body Harness
Front Oil Pump Seal
Continued...
Bulletin Number: 16-115-18; Date 09/06/18
Page 4 of 9
•
•
•
•
•
•
•
•
•
•
•
•
•
Output Clutch Control Valve Body (Hybrid vehicle)
Drive Motor Assembly (Hybrid vehicle)
Multi Plate Transfer Clutches (MPT)
Mechanical Shifter and parking system components
Valve Body and Pick Up Screen
Secondary Oil Pressure Switch
Inhibitor Switch
Extension Housing Rear Seal
Oil Inlet and Outlet Pipes
Cooler Pipes
All external sensors or switches
Oil pressure test parts and drain plug
Parking Pawl and spring
NOTES:
•
In the event more extensive repairs than those listed above are required, a remanufactured
exchange unit must be used, except in the case of a “new” and “in-stock” vehicle.
•
Review Technical Service Bulletin 16-42-90R revised 09/03/15 for the proper cooler flushing
procedure during replacement of any 4AT, 5AT, 6AT or CVT transmission. It is mandatory
that the transmission cooler flush be supplied by SOA for all claims submitted to SOA for
reimbursement.
CVT Inspection:
•
The following may only be performed and claimed if the customer presents for a CVT
inspection under the terms of the CVT warranty extension with no specific concern noted.
•
If a specific concern was noted by the customer, follow the diagnostic flow found in the
Service Procedure section of this bulletin.
•
NOTE: The one-year and extended coverage will still apply regardless if this CVT
inspection was performed or not. Coverage is not dependent upon these testing results.
This option is made available for customers who request an inspection of their CVT after
receiving the notification letter but have no specific concern with the function of the CVT.
•
If the vehicle passes inspection now but fails later, coverage will be available if applicable.
•
If the vehicle fails the inspection and is repaired, but fails later within the one-year coverage
period, coverage under the warranty extension will be available if applicable. In such a case,
Parts Warranty coverage may apply secondarily.
Continued...
Bulletin Number: 16-115-18; Date 09/06/18
Page 5 of 9
INSPECTION PROCEDURES:
Perform Road Test, Stall Test, and Time Lag Test procedures as outlined in the applicable Service
Manual. Document all outlined checks and test results on the repair order
IMPORTANT REMINDERS: HAND TOOLS ONLY whenever removing or installing any
inspection or fluid service plugs. See TSB 16-109-17R for important information regarding Fluid
Service Plugs.
•
If no concerns are noted- STOP- Submit a claim for inspection only using the labor
operations listed in this bulletin.
•
If any concerns are noted, follow the remaining diagnostic flow shown in the Service
Procedures section of this bulletin.
•
If a concern is found requiring repair/ replacement, claim for the needed repair and diagnostic
time, where applicable, using the Labor Time Guide (LTG). DO NOT claim for this CVT
inspection using the operation listed in this bulletin. Use the Labor Time Guide (LTG) to
claim for the specific repair times using the related LTG listed operations for diagnostic times
where applicable.
•
DO NOT submit a claim using the coding found in this bulletin if a repair is performed or is
planned to be performed. Refer instead to the LTG for appropriate coding including
diagnostic time where applicable.
WARRANTY / CLAIM INFORMATION:
The New Car Limited Powertrain Warranty for CVTs on these vehicles is five (5) years or sixty
thousand (60,000) miles. SOA is extending this original warranty for CVT coverage ONLY for an
additional five (5) years or forty thousand (40,000) miles, whichever occurs first.
SOA will inform vehicle owners of this warranty extension via a customer letter. Customers whose
vehicles are experiencing any concerns can schedule an appointment with an authorized
Subaru retailer for a free inspection of their CVT. Should such an inspection result in no problem
found, submit for reimbursement for the inspection only using the claim coding provided below.
All repairs performed within this warranty extension period should follow existing warranty
procedures and be claimed using existing warranty coding as found in the Labor Time Guide (LTG).
NOTE: Inspection time is included in existing warranty times for most repairs. Diagnostic times
may be claimed where applicable using the times listed in the LTG related to the specific repair
performed.
Labor Description
Labor
Operation #
Model / Labor Time
Fail
Code
CVT WARRANTY EXTENSION, ROAD, STALL
AND TIME LAG TESTING,
INSPECTION ONLY, NO REPAIRS MADE*
B383-128*
All EXCEPT Crosstrek HEV- 0.5
Crosstrek HEV- 0.6
MFG-48
*This operation may not be used if any current or future repair is planned. In those cases, refer
to the LTG for how to claim diagnostic time where applicable.
Continued...
Bulletin Number: 16-115-18; Date 09/06/18
Page 6 of 9
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Continued...
Bulletin Number: 16-115-18; Date 09/06/18
Page 7 of 9
Subaru of America, Inc.
P.O. Box 9103
Camden, NJ 08103-9103
1-844-373-6622
www.subaru.com
September 2018
Important Notice:
Warranty Extension for Continuously Variable Transmission (CVT) 2016-2017 Legacy/Outback, Impreza,
WRX, Crosstrek, and Forester
Dear Subaru Owner:
As part of Subaru’s dedication to customer satisfaction, this letter is to inform you of an extension to the New Car
Powertrain Limited Warranty for your vehicle’s Continuously Variable Transmission (CVT). Subaru is implementing
a CVT Warranty Extension program which extends warranty coverage for the CVT on the models listed above that
were sold or leased in the United States.
Please note that this is not a recall, and it does not impact the safety of your vehicle. If your vehicle is operating as
expected, you do not need to take your vehicle to a Subaru retailer for repairs.
NOTE: No action is required by you to receive the benefit of this warranty extension. The extension has been
automatically applied to your vehicle.
The CVT Warranty Extension extends the affected vehicle’s original New Car Powertrain Limited Warranty as it
applies to the CVT.
For all vehicles listed above:
•
A one-year coverage period is available for all eligible vehicles listed above regardless of mileage and
warranty start date and is effective now through September 30, 2019.
•
For vehicles that are more than ten (10) years old or have more than one hundred thousand (100,000) miles,
inspections or repairs under this one-year coverage period must be completed on or before September 30, 2019.
•
For vehicles less than 10 years old with 100,000 miles or less after September 30, 2019:
•
The coverage period extends the vehicle’s New Car Powertrain Limited Warranty as it applies to the CVT
to ten (10) years or one hundred thousand (100,000) miles (whichever occurs first).
•
Inspections or repairs under this coverage period must be completed prior to the expiration of that ten-year
or one-hundred-thousand mile period (whichever occurs first).
Only if you have a concern with your CVT would you need to schedule an appointment with an authorized Subaru
retailer for a free inspection. The inspection will take approximately forty (40) minutes. However, it may be necessary
to leave your vehicle for a longer time on the day of your scheduled appointment to allow your retailer flexibility
in scheduling.
A subsidiary of SUBARU CORPORATION
Bulletin Number: 16-115-18; Date 09/06/18
Continued...
Page 8 of 9
Reimbursement Eligibility
•
You may be eligible for reimbursement if you paid to have your vehicle’s CVT repaired or replaced following
the expiration of the original New Car Powertrain Limited Warranty period of five (5) years or sixty thousand
(60,000) miles, but before the newly extended warranty period of ten (10) years, one hundred thousand
(100,000) miles.
•
You must have paid an out-of-pocket expense for a repair or replacement of the CVT that would have been
covered had it occurred during the newly extended warranty coverage period. This includes any deductible
expense or partial reimbursement for repairs.
•
If you have been previously reimbursed by SOA or one of its retailers for partial coverage of this repair, only
the portion that has not been reimbursed is eligible for reimbursement.
•
You are not eligible to recover any repair costs previously reimbursed or paid for by any third party including
Subaru Added Security, other extended warranty providers, or an authorized Subaru retailer.
To Apply for Reimbursement
Please apply for reimbursement online at: www.cvtclaim.subaru.com. Complete the online claim form and
attach the required documentation listed below:
•
Attach a copy of the receipt or invoice for the repair. A copy of the repair invoice or work order showing
CVT repair and/or replacement will meet this requirement. The invoice must show your vehicle model,
vehicle identification number (VIN), the name and address of the facility that completed the repair, the
cost of the repair (parts and labor), and the date the work was completed.
•
Attach proof of payment, such as a copy of the canceled check, bank statement, cash receipt, or credit
card receipt showing that you paid for the repair.
If you prefer to apply for reimbursement by mail, please send a completed Claim Reimbursement Form and copies
of the required documentation listed above to:
Subaru of America Inc.
CVT Warranty Extension
Customer Retailer Services
P.O. Box 9103
Camden, NJ 08103-9877
Your request for reimbursement must be postmarked no later than December 31, 2018.
Please allow 6-8 weeks for the reimbursement to be processed. Failure to include proper documentation may delay
your reimbursement.
If you have questions about this notice or need help contacting an authorized Subaru retailer, please contact the CVT
Extension Hotline at 844-373-6622.
Sincerely,
Subaru of America, Inc.
A subsidiary of SUBARU CORPORATION
Bulletin Number: 16-115-18; Date 09/06/18
Page 9 of 9
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TSB/Document ID: 16-115-18
Replacement Service Bulletin Number:
MFR Communication Date: 2018-09-06
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Communication Type: Service Bulletin/Repair Instructions
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- 【🎈𝗜𝗙𝟳𝟰𝟱 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝘀 𝟲 𝗲𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹 𝗿𝗲𝘀𝗲𝘁 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝘀—𝗔𝗕𝗦 𝗕𝗹𝗲𝗲𝗱𝗶𝗻𝗴, 𝗢𝗶𝗹 𝗥𝗲𝘀𝗲𝘁, 𝗘𝗣𝗕, 𝗦𝗔𝗦, 𝗧𝗵𝗿𝗼𝘁𝘁𝗹𝗲 𝗥𝗲𝗹𝗲𝗮𝗿𝗻, 𝗮𝗻𝗱 𝗕𝗠𝗦—𝗽𝘂𝘁𝘁𝗶𝗻𝗴 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹-𝗴𝗿𝗮𝗱𝗲 𝗺𝗮𝗶𝗻𝘁𝗲𝗻𝗮𝗻𝗰𝗲 𝗯𝗮𝗰𝗸 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗵𝗮𝗻𝗱𝘀.】Spongy brakes? Stuck oil light? Parking brake won't release? Off-center steering? Rough idle after battery disconnect? Draining battery? IF745 handles all with a few taps. One tool covers six dealer-level resets, saving hundreds in labor costs. ❗ NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨ 𝗜𝗙𝟳𝟰𝟱 𝗴𝗼𝗲𝘀 𝗯𝗲𝘆𝗼𝗻𝗱 𝗯𝗮𝘀𝗶𝗰 𝗰𝗼𝗱𝗲 𝗿𝗲𝗮𝗱𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝟭𝟬 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝗱 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝘀—𝗗𝗧𝗖 𝗟𝗼𝗼𝗸𝘂𝗽, 𝗜/𝗠 𝗥𝗲𝗮𝗱𝗶𝗻𝗲𝘀𝘀, 𝗙𝗿𝗲𝗲𝘇𝗲 𝗙𝗿𝗮𝗺𝗲, 𝗟𝗶𝘃𝗲 𝗗𝗮𝘁𝗮, 𝗢𝟮𝗦, 𝗢𝗕𝗠, 𝗘𝗩𝗔𝗣, 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲. 】Pulling a code tells you something is wrong. IF745 tells you what the code means, when the fault happened, and what data surrounds it. Pass emissions with one I/M Readiness tap. Freeze the fault moment with Freeze Frame. Monitor live sensor data in real time. Turn cryptic codes into clear answers.
- 【🛒 𝗜𝗙𝟳𝟰𝟱 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝘀 𝗳𝘂𝗹𝗹-𝘀𝘆𝘀𝘁𝗲𝗺 𝗱𝗶𝗮𝗴𝗻𝗼𝘀𝘁𝗶𝗰𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗮𝗹𝗹 𝗺𝗼𝗱𝘂𝗹𝗲𝘀—𝗲𝗻𝗴𝗶𝗻𝗲, 𝗔𝗕𝗦, 𝗮𝗶𝗿𝗯𝗮𝗴, 𝘁𝗿𝗮𝗻𝘀𝗺𝗶𝘀𝘀𝗶𝗼𝗻, 𝘀𝘁𝗲𝗲𝗿𝗶𝗻𝗴, 𝘀𝘂𝘀𝗽𝗲𝗻𝘀𝗶𝗼𝗻, 𝗯𝗼𝗱𝘆 𝗲𝗹𝗲𝗰𝘁𝗿𝗼𝗻𝗶𝗰𝘀, 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲. 】Warning lights on but you don't know why? Skip the $100+ diagnostic fee at the shop. Run a complete self-check from your driveway. IF745 reads and clears fault codes, retrieves ECU info, and displays live data from every accessible module—delivering a full vehicle health report in minutes, without leaving home.
- 【✅𝗜𝗙𝟳𝟰𝟱 𝗳𝗲𝗮𝘁𝘂𝗿𝗲𝘀 𝗮 𝟳-𝗶𝗻𝗰𝗵 𝗱𝗶𝘀𝗽𝗹𝗮𝘆, 𝗲𝗿𝗴𝗼𝗻𝗼𝗺𝗶𝗰 𝗱𝗲𝘀𝗶𝗴𝗻, 𝗪𝗶-𝗙𝗶 𝘂𝗽𝗱𝗮𝘁𝗲𝘀, 𝗮𝗻𝗱 𝘇𝗲𝗿𝗼 𝘀𝘂𝗯𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻 𝗳𝗲𝗲𝘀 𝗳𝗼𝗿 𝗵𝗮𝘀𝘀𝗹𝗲-𝗳𝗿𝗲𝗲 𝗱𝗶𝗮𝗴𝗻𝗼𝘀𝘁𝗶𝗰𝘀.】Large screen means no squinting. Intuitive navigation and customizable data displays put key info at your fingertips. Wi-Fi delivers lifetime free updates without a computer. No recurring fees. No hidden costs. Just a reliable tool that works as hard as you do.
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