— Review Digital Owner’s Manual and present
assembled owner’s wallet and quick guide

© 2017 VOLVO CAR USA, LLC

Page 8 of 12

— Complete VOC Welcome Call in car with customer

— Photo session (optional): Yes ___ No ___

— Download and set up VOC app on customer’s
smart phone

— Present gifts (optional): Yes ___ No ___

— Associate the customer’s smart phone with car

— Schedule 2nd delivery appointment within

— Connect to internet using car modem in Sensus

two weeks of original delivery

— Download available apps
— Assemble keys and put in key box

Volvo On Call (VOC)
Activation Process

Review and explain the
most important features
Features/Settings/Controls to cover:
— Present the key box to your customer,
demonstrate how the key & keyless
entry work

— Enter Volvo ID in Sensus

Explain Sensus important
features
Demonstrate how to:
— Turn on, mute, and turn off the system
— Access and navigate menus

— Light operation

— Access additional settings and sub-menus

— Set memory seats and mirrors to key fob

— Sync and select Bluetooth phones
(you should sync their phones for them)

— Windshield wiper operation, including
rain sensor
— Climate controls
— Buttons in center control panel, including
glove box button on XC90

— Use voice controls for navigation, climate, phone,
media, & radio
— Use the radio
— Customize bottom tile in Sensus display

— Collision avoidance features such as City
Safety and Lane Departure Warning

— Access and use available apps

— Start/Stop

Service department
introductions

— Drive Modes
— Power-operated tailgate/trunk operation
(if equipped)
— Download Volvo Manual app to customer’s
smart phone and/or tablet and load new
vehicle model in app

— Meet the service manager or service advisor
— Review Factory Scheduled Maintenance schedule
— Schedule 1st service maintenance appointment

T8 (PHEV)
— Explain how to plug-in and charge vehicle,
and where to store charging cable in trunk
— Demonstrate how to unplug charging cable
(press unlock on remote key)

MY18DA-SPA
REVISION DATE: 03/2017

2017-11-09

EXAMPLE ONLY
Model : XC90 (17-)

Year : 2017

VIN : YV4A22PL3XXXXXXXX

05 : Stock Maintenance Checklist (Refer to VIDA)
Stock Maintenance Checklist - All Models. Interval 30 - 180 days
Stock Maintenance Checklist - All Models. Interval 210 - 360 days

Stock Maintenance Checklist - All Models. Interval 30 - 180 days

Model/
Chassis #

Location:

/

Release
Date:

/

EX
A
M
PL
E

Production
Date

/

Perform inspection in the order detailed below. Check in non-empty boxes upon
n completion
completion of
comple
of inspection
in
ns
( Ok / Not Ok )
Legend: "Ok / Not Ok" = to be executed at interval / "-" = Not to be executed
ed at
at interval
int
nte
erval
Maintenance
date from "Factory Complete":
Interval days:

30

1. Check Rapgard™/Brake
protection condition and repair if
necessary¹

-

2. Check exterior cleanliness,
wash if necessary. Check for
damages, repair if
necessary.

-

60

90
0

120

150

180

-

Ok
O
Not Ok

Ok
Not Ok

Ok
Not Ok

Ok
Not Ok

-

Ok
Not Ok

Ok
Not Ok

Ok
Not Ok

Ok
Not Ok

3. Check tyre
pressure (set to
330±20 kPa, 48±3
PSI).

Ok
Not Ok

Ok
Not Ok

Ok
Not Ok

Ok
Not Ok

Ok
Not Ok

4. Check Battery, open-circuit voltage with a Voltage meter. If the
voltage is below
12.5 V, charge the
battery. Fill out the
battery card. Indicate Voltage
(Take measurements on OBD
II using an OBD
II box 9513015
and multimeter
9510060 or clipon-ammeter
9513037)

Ok
Not Ok

Ok
Not Ok

Ok
Not Ok

Ok
Not Ok

Ok
Not Ok

3/8/2016,1:42 PM

2017-11-09

Volvo Cars Corporation Proprietary

Page 1/3

Page 9 of 12

Model : XC90 (17-)

VIN : YV4A22PL3XXXXXXXX

-

-

Ok
Not Ok

-

Ok
Not Ok

-

6. Check interior
protections are in
place.
Correct if required

-

Ok
Not Ok

-

Ok
Not Ok

-

7. Remove and
replace Rapgard™. If Rapgard™ is not replaced, protect the
vehicle by applying wax approved
by Volvo, p/n
9510269. Ensure
that the vehicle
is washed when
needed

-

-

-

-

-

8. Change engine
oil and replace
oil filter. ( Note:
reset the service reminder
indicator )

-

9. Disc brake
rustcleaning.
Drive vehicle
at low speed,
0.3km/0.2miles
with brake application 5X .(5 sec.
per application)

-

10. Undercarriage,
engine inspection (Check for
rust and corrosion)

-

EX
A
M
PL
E

5. Check interior
components for
heat related failures and cleanliness

Year : 2017

-

-

-

-

-

-

Okk
Not Ok

-

Ok
Not Ok

-

-

-

-

-

Ok
Not Ok

11. C70: Open
and close the roof.

-

Ok
Not Ok

-

-

Ok
Not Ok

12. After 180
days, remove tape
from inner front sill
moulding - driver
side.

-

-

-

-

Ok
Not Ok

3/8/2016,1:42 PM

Page 10 of 12

Volvo Cars Corporation Proprietary

Page 2/3

2017-11-09

Model : XC90 (17-)

13. Remove the
plastic cover on
sun visor if the
vehicle will be
stored more than
90 days from Factory Complete.
Only valid for V40,
S60, S80, V60,
V70, XC70, XC90
and markets USA
(31), Canada (39)
and Japan (50).

Year : 2017

VIN : YV4A22PL3XXXXXXXX

-

Ok
Not Ok

-

-

-

Inspector initials/
number :

EX

A

M

PL
E

1)Use the following codes if repair is required for RAPGARD: H=hood, T=trunk, R=roof, M=mirror, D=door, B=bumper
Comments:

3/8/2016,1:42 PM

2017-11-09

Volvo Cars Corporation Proprietary

Page 3/3

Page 11 of 12

Page 12 of 12

2017-11-09