SERVICE ACTION N186: CLIMATE SEAT
SOFTWARE UPDATE
NAS18.08.001

WORKSHOP

CAN/USA

AFTERSALES BULLETIN
AUGUST 13, 2018

DESCRIPTION OF ISSUE
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle
Range where the InControl® Touch Pro™ front and rear seat heat control functionality does not operate as
expected. The ability to control the rear heated seats from the front Touchscreen (TS) may also be affected.
AFFECTED VEHICLE RANGE
Range Rover Sport (L494)
Model Year: ................. 2018
VIN: ................................. 198399-801259
Range Rover (L405)
Model Year: ................. 2018
VIN: ................................. 359950-506374
Visit the Land Rover InfoTrail website for a list of affected unsold vehicles (as of August 13, 2018).
SERVICE PROGRAM / REWORK ACTION
An authorized Land Rover retailer will update the Heating, Ventilation, Air Conditioning (HVAC) control module
software to the latest level. There will be no charge to owners for this action under this program.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this program
prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.
Refer to Technical Bulletin N186NAS, Service Action: Climate Seat Software Update, for detailed repair
instructions.
PARTS
No parts required.
TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this
program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are
identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out

Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495

allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Refer to the Jaguar Land Rover claims submission system to obtain the latest
repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the August 31, 2020,
closure date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE

OPTION
CODE

N186

B

N186

C

DESCRIPTION

SRO

TIME
(HOURS)

PARTS /
SUNDRY CODE

QTY. /
VALUE

Update ECU - HVAC Control Module

85.80.02

0.2

-

-

Update ECU - HVAC Control Module

85.80.02

0.2

-

-

Drive in/drive out

02.02.02

0.2

-

-

Normal Warranty policies and procedures apply.