NHTSA ID Number: 10146307
Manufacturer Communication Number: sbw8329
TSB/Document Date: 2018-10-29
Summary
In some operating conditions, water may leak into the cab onto the passenger floor through the HVAC fresh air intake on the frontwall on 47,00,4900, and 5700 models.
HVAC Fresh Air Intake Water Leak, 4700, 4900, and 5700
Constellation
Heritage
> 4700 Models
4800 Models
> 4900
> 5700
5900
6900
83-29
Western Star
Service Bulletin
Models
Models
Models
Models
Description of Revisions: This bulletin replaces the version dated
03/30/2017. The model list has been updated to include 4900
Models.
General Information
IMPORTANT: This bulletin applies only to vehicles built before October 3, 2016. Vehicles built from
that day on have the drain hose installed in production.
In some operating conditions, water may leak into the cab onto the passenger floor through the HVAC fresh air
intake on the frontwall on 4700, 4900, and 5700 models. In the event of a leak, follow the instructions below to
install a new HVAC fresh-air intake drain tube.
Installation
1. Park the vehicle on a level surface, shut down the engine, and set the parking brakes. Chock the tires.
2. Open the hood.
3. Secure a block of wood between the HVAC refrigerant lines and the frontwall in the area of the HVAC drain
to protect the lines when drilling the new drain hole. See Fig. 1.
01/04/2017
f832044
Place wooden block here.
Fig. 1, Wooden Safety Block Placement
4. Using the small hole in the drain bracket as a guide, to drill a pilot hole in the fresh-air intake duct. See Fig.
2.
Western Star Service Bulletin, 05/25/2018
Page 1
83-29
HVAC Fresh Air Intake Water Leak, 4700, 4900, and 5700
Western Star
Service Bulletin
Constellation
Heritage
> 4700 Models
4800 Models
> 4900
> 5700
5900
6900
Models
Models
Models
Models
A
2
1
4
3
01/04/2017
f832040
A. Position the drain bracket as shown for drilling the
pilot hole.
1. Drain Bracket
3. Drain Outlet
2. Clip
4. Pilot Hole
Fig. 2, Drilling the Pilot Hole
5. Remove the bracket and drill a 1/2-inch drain hole at the pilot hole location.
6. Apply Sikaflex 252, or equivalent, around the area contacting the HVAC unit. Do not allow it to clog the
drain hole.
7. Position the bracket as shown in Fig. 3, and secure it with the clip. Allow the sealant to cure as
recommended by the manufacturer.
A
2
1
3
01/04/2017
f832041
A. Position the drain bracket as shown.
1. Drain Outlet
3. Drain Bracket
2. Clip
Fig. 3, Inlet Drain Bracket Installation
Page 2
Western Star Service Bulletin, 05/25/2018
HVAC Fresh Air Intake Water Leak, 4700, 4900, and 5700
Constellation
Heritage
> 4700 Models
4800 Models
> 4900
> 5700
5900
6900
83-29
Western Star
Service Bulletin
Models
Models
Models
Models
8. Remove the HVAC drain tube and discard it.
9. Mark a spot 1-3/8 inches (35mm) inboard of the existing drain hole in the frontwall. See Fig. 4.
C
D
B
A
01/04/2017
A.
B.
C.
D.
f832045
Original Drain Hole Location
New Drain Hole Location
1-3/8 inches (35mm)
11/16-inch (17mm)
Fig. 4, New Frontwall Hole Location
10. Cut a 1-inch opening through the insulation on that center.
11. Drill an 11/16-inch (17mm) hole through the front wall on that center.
12. Install the grommet from the kit in the new hole in the frontwall.
13. Install the pass-through fittings in both grommets. See Fig. 5.
1
2
01/04/2017
1. Grommet
f832043
2. Pass-through Fitting
Fig. 5, Pass-Through Fittings and Grommets
14. Install the drain hoses from the HVAC sump and the new intake drain to the pass-through fittings. See Fig.
6.
Western Star Service Bulletin, 05/25/2018
Page 3
83-29
HVAC Fresh Air Intake Water Leak, 4700, 4900, and 5700
Western Star
Service Bulletin
Constellation
Heritage
> 4700 Models
4800 Models
2
> 4900
> 5700
5900
6900
Models
Models
Models
Models
3
1
4
01/04/2017
1.
2.
3.
4.
f832042
New Drain Hose, HVAC Unit
Elbow, HVAC Unit Drain
Drain, Inlet Bracket
Drain Hose, Inlet
Fig. 6, Drain Hose Installation
Parts
Parts are available through the PDCs. Table 1 lists the required parts.
Part Number
A05-33849-000
05-33368-000
05-33367-000
23-09180-064
22-74513-000
WWS 4012-3404
48-25136-008
Required Parts
Description
HVAC Drain Bracket
Hose, Drain
Hose, Drain
Grommet
Union Barb
Tinnerman Clip
Sika Adhesive
Quantity
1
1
1
1
2
1
As needed
Table 1, Required Parts
Warranty
This procedure is warrantable only if the described condition exists and the repair is performed within the
applicable base or extended coverage warranty period. If a failure is not found, this procedure is considered
preventive and warranty does not apply.
Normal warranty applies. See Table 2 for OWL VMRS codes and labor allowance information. Enter this service
bulletin number in the Service Bulletin # field.
Page 4
Western Star Service Bulletin, 05/25/2018
HVAC Fresh Air Intake Water Leak, 4700, 4900, and 5700
Constellation
Heritage
> 4700 Models
4800 Models
Primary Failed Part
A22-73493-000
> 4900
> 5700
5900
6900
Models
Models
Models
Models
OWL VMRS Codes and Labor Allowance
Component
Cause Code SRT Code
Description
Code
001-006-001
18
700-5037A Drain Tube, HVAC Intake, Install
83-29
Western Star
Service Bulletin
Time: Hours
0.6
Table 2, OWL VMRS Codes and Labor Allowance
Western Star Service Bulletin, 05/25/2018
Page 5
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Communication Type: Service Bulletin/Repair Instructions
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