Daimler Trucks
North America LLC

Field Service Campaign

March 2018
SF553A

Subject: Freightliner 114SD Fuel Line Routing
Models Affected: Specific Freightliner 114SD vehicles manufactured November 4, 2016, through June 12, 2017, and built with
Cummins ISL engines.

General Information
Daimler Trucks North America LLC, on behalf of its Freightliner Trucks Division, is initiating Field Service
Campaign SF553A to modify the vehicles mentioned above.
On certain vehicles, the fuel line may be routed to close to the air compressor discharge line.
The fuel line routing will be inspected for proper clearance and repaired as needed.
There are approximately 223 vehicles involved.
Additional Repairs
Dealers must complete all outstanding field service campaigns prior to the sale or delivery of a vehicle. A
Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale
or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR261).

Replacement Parts
Replacement parts are now available and can be obtained by ordering the kit and/or part number(s) listed below
from your facing Parts Distribution Center.
If our records show your dealership has ordered any vehicle(s) involved in campaign SF553A, a list of the
customers and vehicle identification numbers will be available on DTNAConnect.com. Please refer to this list
when ordering parts for this campaign.
Table 1 - Replacement Parts for SF553
Campaign Number

SF553A

Kit Number

Part Description

Part Number

N/A

BRKT-STANDOFF,.656X.28
CLAMP-CUSHION DIA 5/8
SCREW-M6X20
NUT-M6
BLANK COMPLETION STICKER

23-09130-010
23-11358-008
N000000 001147
DDE N910112006003
WAR260

Qty. per VIN
1
1
1
1
1

ea
ea
ea
ea
ea

Table 1

Removed Parts
U. S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

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Daimler Trucks
North America LLC

Field Service Campaign

March 2018
SF553A

Labor Allowance
Table 2 - Labor Allowance
Campaign
Number
SF553A

Procedure

Time Allowed
(hours)

SRT Code

Corrective Action

Inspect fuel line clearance only

0.3

996-F006A

06-Inspect

Inspect and modify fuel line clearance

0.9

996-F006B

12-Repair Recall/Campaign

Table 2

IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the gray completion sticker provided in the field service kit (Form WAR261). If
the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and
first attach the base completion label (Form WAR259). If a field service kit is not required or there is no completion sticker in the kit, write the campaign number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Field Service Campaign.
• In the Campaign field, enter the campaign number and appropriate group (SF553-A).
• In the Primary Failed Part field, enter 25-SF553-000.
• In the Parts section, enter the appropriate kit and/or part number(s) as shown in the Replacement Parts
Table.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• The VMRS Component Code is 044-001-001 and the Cause Code is A1 - Campaign.
• This Field Service Campaign will terminate on March 31, 2019. Dealers will be notified of any changes
to the termination date via Important Campaign Information Letter posted on DTNAConnect.com.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the campaign
has not previously been completed. Also, check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion
of the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the
termination date. Please submit a PAR to request return to the Memphis PDC. (Canadian dealers should return
the kits to their facing PDC.) Export Distributors: Excess inventory is not returnable.
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at
DTNAConnect.com / WSC, or the Customer Assistance Center at (800) 385-4357, after normal business hours,
if you have any questions or need additional information. Export distributors submit a Web inquiry or contact
your International Service Manager.

Page 2

Daimler Trucks
North America LLC

Field Service Campaign

March 2018
SF553A

Copy of Notice to Owners
Subject: Freightliner 114SD Fuel Line Routing
Daimler Trucks North America LLC, on behalf of its Freightliner Trucks Division, is initiating Field Service
Campaign SF553A to modify specific Freightliner 114SD vehicles manufactured November 4, 2016, through
June 12, 2017, and built with Cummins ISL engines.
On certain vehicles, the fuel line may be routed to close to the air compressor discharge line.
The fuel line routing will be inspected for proper clearance and repaired as needed.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the campaign performed
and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at
www.Daimler-TrucksNorthAmerica.com. On the menu tab, select “Contact,” scroll down to “Find a Dealer,” and
select the appropriate brand. The campaign will take approximately one hour and will be performed at no
charge to you.
This Field Service Campaign will terminate on March 31, 2019. Please make sure the campaign is completed
prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, Daimler Trucks North America LLC will not pay for any
damage caused by failure to properly maintain your vehicle. Daimler Trucks North America LLC considers the
work necessary under this campaign to be proper maintenance and will, therefore, not pay for any damage to
your vehicle caused by your failure to have the repairs that are the subject of this campaign performed in a
reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7:00 a.m. to 4:00 p.m. Pacific Time,
Monday through Friday, e-mail address [email protected], or the Customer Assistance
Center at (800) 385-4357, after normal business hours, if you have any questions or need additional
information.

WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 3

Daimler Trucks
North America LLC

Field Service Campaign

March 2018
SF553A

Work Instructions
Subject: Freightliner 114SD Fuel Line Routing
Models Affected: Specific Freightliner 114SD vehicles manufactured November 4, 2016, through June 12, 2017, and built with
Cummins ISL engines.

Fuel Line Routing Procedure
1.

Check the base label (Form WAR259) for a completion sticker for SF553 (Form WAR261) indicating this
work has been completed. The base label is usually located on the passenger-side door, about 12 inches
(30 cm) below the door latch. If a completion sticker is present, no work is needed. If a completion sticker
is not present, proceed to the next step.

2.

Shut off the engine, set the parking brake, and chock the tires.

3.

Locate the fuel lines from the fuel/water separator and the air compressor discharge line. See Fig. 1.

1. Air Compressor Discharge Line
2. Fuel Lines
Fig. 1, Fuel Lines and Air Compressor Discharge Line
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Daimler Trucks
North America LLC

Field Service Campaign

March 2018
SF553A

4.

Measure the clearance between the fuel lines and the air compressor discharge line. See Fig. 2.
If the clearance is more than 2 in (5 cm), no further work is needed. Clean a spot on the base label (Form
WAR259). Write the campaign number, SF553, on a blank gray completion sticker (Form WAR261) to indicate the work has been completed and attach it to the base label.
If the clearance is less than 2 in (5 cm), continue with the next step.

Fig. 2, Measuring the Clearance Between the Fuel Lines and the Air Compressor Discharge Line

Page 5

Daimler Trucks
North America LLC

Field Service Campaign

March 2018
SF553A
5.

Using the existing fasteners, install the standoff bracket on the fuel/water separator bracket as shown in
Fig. 3.

6.

Install the two fuel lines into the cushion clamp, then attach the clamp to the standoff bracket.

1. Fuel/Water Separator
2. Bolt

3. Cushion Clamp
4. Fuel Lines

5. Standoff Bracket

Fig. 3, Standoff Bracket Installation

7.

Clean a spot on the base label (Form WAR259). Write the campaign number, SF553, on a blank gray
completion sticker (Form WAR261) to indicate the work has been completed and attach it to the base label.

Page 6