Daimler Trucks
North America LLC

Recall Campaign

March 2018
FL751A
NHTSA #17V-628
Transport Canada #17-488

Subject: Dana Front Steer Axles
Models Affected: Specific Freightliner Cascadia and Western
Star 4900 model vehicles manufactured March 17, 2015, through
September 29, 2015, and built with Dana steer axles.

General Information
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division and wholly owned
subsidiary, Western Star Truck Sales, has decided that a defect that relates to motor vehicle safety exists on
the vehicles mentioned above.
There are approximately 52 vehicles involved in this campaign.
In affected steer axles the castellated nut, that is used to connect the tie rod taper joint to the knuckle, may not
have been torqued to the expected torque value. As a result, the tie rod may become loose in the steer axle
and cause auditory warning and/or looseness in the steering. If a vehicle operator continues to operate the
vehicle in spite of this advance warning, the tie rod may become disconnected from the knuckle. If the tie rod
disconnects from the steering knuckle, the driver may lose full control of a vehicle wheel (normally the right front
tire), which could increase the risk of a crash.
The castle nuts will be inspected and re-torqued where required. The tie rod stud will be inspected for
movement after proper nut torque and alignment. If movement is found that knuckle and tie rod will be replaced.
IMPORTANT: Knuckle and tie rod end replacements require an approved DAN# from Dana’s Real Time
Warranty and is required on the recall claim.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a
vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns
before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR260).

Replacement Parts
Replacement parts are now available and can be obtained by ordering the kit and/or part number(s) listed below
from your facing Parts Distribution Center.
If our records show your dealership has ordered any vehicles involved in campaign number FL751, a list of the
customers and vehicle identification numbers will be available in OWL. Please refer to this list when ordering
parts for this recall.

Page 1

Daimler Trucks
North America LLC

Recall Campaign

March 2018
FL751A
NHTSA #17V-628
Transport Canada #17-488
NOTE: If knuckle and tie rod end replacements are required, they will be shipped directly to the dealership from
Dana Corporation. Obtaining these parts requires completion of the Recall 17E041 Inspection Form on page 18
of this bulletin, along with completion of steps 11 through 14 on page 9.
Table 1 - Replacement Parts for FL751
Campaign
Number

Kit Number

FL751A

Part Description

Part Number

Qty. per VIN

PIN-COTTER,1 3/4 X 1/8

23-00800-407
(Use during nut torque
inspection)

2 to 4 ea

SEAL-OIL,FR STEER,SCOTSEAL PLUS XL

CHR 35058
(Use only if knuckle is
replaced)

1 to 2 ea

BLANK COMPLETION STICKER

WAR260

1 ea

N/A

Table 1

Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Labor Allowance
Table 2 - Labor Allowance
Campaign
Number
FL751A

Procedure

Time Allowed
(hours)

SRT Code

Corrective Action

Inspect for proper nut torque

0.5

996-0914A

06-Inspect

Inspect; replace 1 knuckle w/alignment
Inspect; replace 2 knuckles w/alignment

4.8
9.3

996-0914B
996-0914C

12-Repair Recall/Campaign

Table 2

IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first
attach the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker
in the kit, write the recall number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
IMPORTANT: Knuckle and tie rod end replacements require an approved DAN# from Dana’s Real Time
Warranty and is required on the recall claim.
NOTE: If knuckle and tie rod end replacements are required, they will be shipped directly to the dealership from
Dana Corporation. Obtaining these parts requires completion of the Recall 17E041 Inspection Form on page 18
of this bulletin, along with completion of steps 11 through 14 on page 9.
• Claim type is Recall Campaign.
• In the FTL Authorization field, enter the campaign number and appropriate condition code (FL751-A).

Page 2

Daimler Trucks
North America LLC

Recall Campaign

March 2018
FL751A
NHTSA #17V-628
Transport Canada #17-488

• In the Primary Failed Part Number field, enter 25-FL751-000.
• Enter the DAN# from Dana Real Time Warranty in the Repair Details field when claiming a knuckle and
tie rod end replacement.
• In the Parts field, enter the appropriate kit(s) and/or part number(s) as shown in the Replacement Parts
Table.
An allowance for the normal handling amount will be included on your claim in the Other Charges section.
• In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-0010A for 0.3 hours .
• The VMRS Component Code is 015-004-045 and the Cause Code is A1 - Campaign.
• U.S. and Canada -- Reimbursement for Prior Repairs. When a customer asks about reimbursement,
please do the following:
• Accept the documentation of the previous repair.
• Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See the "Copy of Owner Letter" section of this bulletin for reimbursement guidelines.)
• Submit an OWL Recall Pre-Approval Request for a decision.
• Include the approved amount on your claim in the Other Charges section.
• Attach the documentation to the pre-approval request.
• If approved, submit a based on claim for the pre-approval.
• Reimburse the customer the appropriate amount.
IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the
campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.
U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at
DTNAConnect.com / WSC, or the Customer Assistance Center at (800) 385-4357, after normal business hours,
if you have any questions or need additional information. Export distributors, submit a Web inquiry or contact
your International Service Manager.
U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a
Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing
PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number.
Export Distributors: Excess inventory may be returned as noted for U.S. and Canadian dealers. Export locations
will pay freight to return kits. Export Distributors: Excess inventory is not returnable.
The letter notifying U.S. and Canadian vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code,
Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to
you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie
evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day
period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the
vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in
full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless
all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the
lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors
and retail outlets within five working days.

Page 3

Daimler Trucks
North America LLC

Recall Campaign

March 2018
FL751A
NHTSA #17V-628
Transport Canada #17-488

Copy of Notice to Owners
Subject: Dana Front Steer Axles
For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor
Vehicle Safety Act. For the Notice to Canadian Customers: This notice is sent to you in accordance with the
Canadian Motor Vehicle Safety Act.
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division and wholly owned
subsidiary, Western Star Truck Sales, has decided that a defect that relates to motor vehicle safety exists on
specific Freightliner Cascadia and Western Star 4900 model vehicles manufactured March 17, 2015, through
September 29, 2015, and built with Dana steer axles.
In affected steer axles the castellated nut, that is used to connect the tie rod taper joint to the knuckle, may not
have been torqued to the expected torque value. As a result, the tie rod may become loose in the steer axle
and cause auditory warning and/or looseness in the steering. If a vehicle operator continues to operate the
vehicle in spite of this advance warning, the tie rod may become disconnected from the knuckle. If the tie rod
disconnects from the steering knuckle, the driver may lose full control of a vehicle wheel (normally the right front
tire) which could increase the risk of a crash.
The castle nuts will be inspected and re-torqued where required. The tie rod stud will be inspected for
movement after proper nut torque and alignment. If movement is found that knuckle and tie rod will be replaced.
This is the second of two notices mailed regarding the subject campaign FL751. The final repair is ready and
parts have been secured. Please contact an authorized Daimler Trucks North America dealer to arrange to
have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized
dealer, go to www.Daimler-TrucksNorthAmerica.com. On the menu tab, select “Contact,” scroll down to “Find a
Dealer,” and select the appropriate brand. The Recall will take approximately one to ten hours, depending on
the repair, and will be performed at no charge to you.
You may be liable for any progressive damage that results from your failure to complete the Recall within a
reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall
Notification, please return the notification to the Warranty Campaigns Department with any information you can
furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that
you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law
requires that you forward this notice to your distributors and retail outlets within five working days. If you have
paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement.
Please see the reverse side of this notice for details.
For the Notice to U.S. Customers: If you have questions about this Recall, please contact the Warranty
Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail
address [email protected], or the Customer Assistance Center at (800) 385-4357 after
normal business hours. If you are not able to have the defect remedied without charge and within a reasonable
time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration,
1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236
(TTY: 800-424-9153); or to http://www.safercar.gov. For the Notice to Canadian Customers: If you have
questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m.
to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address [email protected], or
the Customer Assistance Center at (800) 385-4357 after normal business hours.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle
safety.

WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Page 4

Daimler Trucks
North America LLC

Recall Campaign

March 2018
FL751A
NHTSA #17V-628
Transport Canada #17-488

Reimbursement to Customers for Repairs
Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the
repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following
documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
• The name and address of the person who paid for the repair
• The Vehicle Identification Number (VIN) of the vehicle that was repaired
• What problem occurred, what repair was done, when the repair was done
• Who repaired the vehicle
• The total cost of the repair expense that is being claimed
• Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt)
Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter.

Page 5

Daimler Trucks
North America LLC

Recall Campaign

March 2018
FL751A
NHTSA #17V-628
Transport Canada #17-488

Work Instructions
Subject: Dana Front Steer Axles
Models Affected: Specific Freightliner Cascadia and Western
Star 4900 model vehicles manufactured March 17, 2015, through
September 29, 2015, and built with Dana steer axles.
IMPORTANT: Knuckle and tie rod end replacements require an approved DAN# from Dana’s Real Time
Warranty and is required on the recall claim.
NOTE: If knuckle and tie rod end replacements are required, they will be shipped directly to the dealership from
Dana Corporation. Obtaining these parts requires completion of the Recall 17E041 Inspection Form on page 18
of this bulletin, along with completion of steps 11 through 14 on page 9.

Torque Inspection
1. Check the base label (Form WAR259) for a completion sticker for FL751 (Form WAR260) indicating this
work has been completed. The base label is usually located on the passenger-side door, about 12 inches
(30 cm) below the door latch. If a completion sticker is present, no work is needed. If a completion sticker is
not present, proceed to the next step.
2. Shut off the engine, set the parking brake, and chock the tires. Open the hood.
3. Locate Dana’s Recall 17E041 Inspection form on the last page of this bulletin and document the findings of
steps 5 and 6.
4. With a flexible, magnetic base dial indicator, mount the base of the indicator on the tie-rod arm so that the
indicator tip can be centered on the threads of the stud just above the nut. See Fig. 1 and Fig. 2.

Fig. 1, Dial Indicator Mounting Position

The dial indicator tip must be placed on the stud.
Fig. 2, Dial Indicator Tip Positioning

5. With someone in the cab of the truck turning the steering wheel (with the engine off) just enough to cause
movement in the wheels, document how much movement is found on each side of the steer axle. Record
results in Step 1 of the Recall 17E041 Inspection form.
IMPORTANT: When tightening the nut, do not exceed 170 lbf·ft (230 N·m).

Page 6

Daimler Trucks
North America LLC

Recall Campaign

March 2018
FL751A
NHTSA #17V-628
Transport Canada #17-488
6. Remove the cotter pins and check for proper nut torque. Put a paint mark across one side of the nut and
the top of the stud. With a torque wrench and a 1-1/4-inch socket, torque the nut in a clockwise (tighten)
direction until the nut just starts to rotate or you reach 130 lbf·ft (175 N·m). Record your findings in Step 2
of the inspection form. See Fig. 3 and Fig. 4.

Fig. 3, Paint Mark to Identify Nut Rotation

IMPORTANT: Do not exceed 170 lbf·ft (230 N·m).
Fig. 4, Check Nut Torque

7. If there is no rotation of the nut at 130 lbf·ft (175 N·m), install a new cotter pin and the repair is complete.
Clean a spot on the base label (Form WAR259). Write the campaign number, FL751, on a blank red
completion sticker (Form WAR260) to indicate the work has been completed and attach it to the base label.
If there is rotation, continue with the next step.
8. If you found rotation of the nut before you reached 130 lbf·ft (175 N·m), now tighten the nut to 130 lbf·ft
(175 N·m). Using the paint mark, record the rotation of the nut in Step 2 of the inspection form. Example:
Using the paint mark as the 12:00 position, if the nut rotates 1/4 turn to reach 130 lbf·ft (175 N·m), document the nut rotation at the 3:00 position. See Fig. 5 and Fig. 6.

Tighten the nut to 130 lbf·ft (175 N·m).
Fig. 5, Tightening the Nut
Page 7

Fig. 6, Example of Nut Rotation Amount

Daimler Trucks
North America LLC

Recall Campaign

March 2018
FL751A
NHTSA #17V-628
Transport Canada #17-488
9. With the nut torqued to 130 lbf·ft (175 N·m), advance the nut so that the cotter pin hole is aligned with a slot
in the nut. Using the dial indicator, check for tie-rod stud movement once again.
IMPORTANT: Never back the nut off to align the cotter pin hole to the nut slot. Torque may reach 170 lbf·ft
(230 N·m) to obtain proper alignment. After the nut has been aligned with a slot in the nut, the cotter pin
hole CAN NOT be above the top of the nut as shown below. Any cotter pin hole that is above the top of the
nut surface will require the replacement of the knuckle and tie-rod end. See Fig. 7 and Fig. 8.
If there is NO movement, install a new cotter pin and the repair is complete. Clean a spot on the base label
(Form WAR259). Write the campaign number, FL751, on a blank red completion sticker (Form WAR260) to
indicate the work has been completed and attach it to the base label.
If there IS movement, record the results in Step 3 of the inspection form and proceed to the next step.
NOTE: Any tie-rod stud with movement after proper nut torque and alignment will require the replacement of
that knuckle and tie rod.

Fig. 8, Cotter Pin Hole at Maximum Height
Fig. 7, Good Cotter Pin Hole Position

NOTE: The following steps prepare you to contact Dana’s Real Time Warranty (RTW). Dana will review your
info while you are on the phone and provide direction regarding knuckle and tie rod end replacement.
10. Locate the identification tags on the front of the steer axle and record everything on the tag. See Fig. 9.

Fig. 9, Front Axle Identification Tag Location

Page 8

Daimler Trucks
North America LLC

Recall Campaign

March 2018
FL751A
NHTSA #17V-628