FIELD SERVICE CAMPAIGN
BULLETIN
Subject: Field Service Campaign 17M2-REV

GHG17 Heavy Duty Engine Platform Front Engine Lifter Bracket
Issue Involved
Detroit Diesel Corporation (DDC) has determined that some certified Model Year
2016 and 2017 GHG17 Heavy Duty Engine Platform engines will require the
replacement or installation of a new front engine lifter bracket. These engines are
installed exclusively in Freightliner® New Cascadia® vehicles.
The new front engine lifter bracket became effective with engines manufactured
after approximately May 31, 2017. Any model year 2016 or 2017 engine
manufactured between April 27, 2016, and May 31, 2017, installed in Freightliner®
New Cascadia® vehicles, and having the previous lifter bracket or no lifter bracket,
may need a new lifter bracket installed. Note that some trucks may already have
been repaired and will be excluded from this program.
Installation of the new lifter bracket may prevent failures of the previous lifter
bracket.
There are approximately 5,689 engines affected by this Field Service Campaign.

Engines Involved
A list of engines located in your area of responsibility that require this correction is
attached.
The table below gives descriptive information to help identify the affected units:
Model
Series

Model
Number

Model
Year

Inclusive Vehicle Mfg.
Date
(From) (To)

Descriptive
Information

DD13

D471928

2016 and
2017

April 27, 2016, to May 31,
2017

Freightliner® New
Cascadia®

DD15

D472910

2016 and
2017

April 27, 2016, to May 31,
2017

Freightliner® New
Cascadia®

Field Service Campaign Bulletin 17M2
Page Two

Owner Notification
Detroit Diesel will notify owners of equipment incorporating engines identified with
this Field Service Campaign. A copy of the owner letter that will be used by Detroit
Diesel is enclosed with this Field Service Campaign bulletin.

Distributor / Dealer Campaign Responsibility
Detroit Diesel repair facilities are to service all engines subject to this Field Service
Campaign. Field Service Campaign 17M2 is to be performed at no charge to owners
on all affected engines under the engine warranty or prior to October 25, 2018,
under the provisions of this Field Service Campaign. Please use the appropriate
steps, noted below, for indicating that Field Service Campaign 17M2 has been
completed.

Daimler Trucks North America Vehicles




Check the base label (Form WAR259) to see if Field Service Campaign 17M2
has been completed. The base label is usually located on the passenger-side
door about 30 cm (12 inches) below the door latch. If Field Service Campaign
17M2 has been completed, no further work is needed. If base label is not located
on the passenger-side door, please affix label (Form WAR259) 30 cm (12
inches) from the door latch.
Upon completion of Field Service Campaign 17M2, clean a spot on the base
label (Form WAR259), write the Field Service Campaign Number (17M2) on a
blank, black completion sticker (Form WAR261), and attach it to the base label.

Ordering Information
1. If you do not have the appropriate Form or Labels (DDC_WAR 259, DDC_WAR
260. DDC_WAR 261), they can be ordered from RR Donnelly by going to
www.DDCSN.com and clicking on Literature / Ordering Literature.
2. You can also fax in your order to (800) 773-1430 – ATTN: Jacqueline
3. Contact RR Donnelly at (800) 280-4520.

Field Service Campaign Bulletin 17M2
Page Three

Parts Information
The necessary part for this Field Service Campaign is lifter bracket P/N: A4722231241.
Use only ONE bracket per vehicle.

Corrective Procedure
1. Apply the parking brake, chock the wheels, and perform any other applicable
safety steps.
2. See Figure 1 for examples of an installed front engine lifter bracket or no bracket
(spacers). Does the engine have a currently installed front engine lifter bracket?
a. If Yes, go to step 3.
b. If No, go to step 4.

Front Engine Lifter Bracket Installed
No Bracket (Blue Spacers)
(Silver Part)
Figure 1 – Front Lifter Bracket Part Identification

Field Service Campaign Bulletin 17M2
Page Four

3. Check the part number of the currently installed front lifter bracket. The part
number is stamped directly on the front of the bracket. See Figure 2 for an
example of a front lifter bracket. Is it P/N: A4722231241?
a. If Yes, then no further work is necessary. Go to step 6.
b. If No, go to step 4.

Figure 2 – Front Lifter Bracket Part Number Identification

4. Remove and discard either the old front engine lifter bracket or spacers.
REFERENCE section “Removal of the Front Engine Lifting Bracket (New
Cascadia)” in the GHG17 Heavy Duty Workshop Manual (DDC-SVC-MAN-0190).
5. Install the new front engine lifting bracket, P/N: A4722231241. REFERENCE
section “Installation of the Front Engine Lifting Bracket (New Cascadia)” in
the GHG17 Heavy Duty Workshop Manual (DDC-SVC-MAN-0190).
6. Repairs are complete.

Field Service Campaign Bulletin 17M2
Page Five

Notice
Claim administration time, SRT 939-6010A, for 0.3 hours will automatically be added.
No additional operation is required or will be allowed

Warranty Information

Claim Type:
Modification
Cause Code:
Primary Failed Part:
Labor Code:

Labor:
Labor Code:

Field Service Campaign
D17M2
A1 Campaign
DDE A4722231041
996-F172A – Inspect for
correct installed lifter
bracket/no repair needed
0.2 Hours

Labor:

996-F172B – Inspect/
remove current lifter
bracket/spacers and
install new lifter
bracket 0.5 Hours

Parts Return:

NONE

Please contact the Detroit™ Customer Support Center at 800-445-1980 or email
[email protected] if you have any questions.
DETROIT DIESEL
13400 Outer Drive West

Detroit, Michigan 48239-4001
BULLETIN