NHTSA ID Number: 10146067
Manufacturer Communication Number: SA18TE-19.2
TSB/Document Date: 2018-10-29
Summary
The much anticipated Phase 4 (18B) update to the InControl Touch Pro? infotainment system is scheduled to be introduced shortly, bringing with it a host of major improvements, bug fixes, and added performance stability.
INCONTROL® TOUCH PRO™ PHASE 4 (18B) UPDATE
14-JUN-18
NO.:
JA18TE-17
SA18TE-19
(ISSUE 2)
SEC.: TOOLS &
SERVICE ALERT
MKT.: CAN / USA
EQUIPMENT
NOTE: as stated below, Service Managers must complete and submit the Retailer InControl Touch Pro "18B HMI
Update" Awareness Confirmation Form to provide positive confirmation that you understand and acknowledge
the HMI change for your Retailer location.
CLICK THE LINK TO ACCESS, COMPLETE, AND SUBMIT THE FORM BY COB TUESDAY, 19 JUNE.
*** LINK - InControl Touch Pro "18B HMI Update" Awareness Confirmation Form ***
The much anticipated Phase 4 (18B) update to the InControl® Touch Pro™ infotainment system is scheduled to be
introduced shortly, bringing with it a host of major improvements, bug fixes, and added performance stability.
Technical Bulletins and Software Release Notes will be published to TOPIx with full details of what is included in
this latest InControl Touch Pro update. We wanted to highlight one key change included within the update to give
ample notice.
A major part of this update is to the look & feel of the single-screen system, which will change to match that of the
InControl Touch Pro Duo system. Once this software update is completed, it CANNOT be reversed.
To clarify further, a vehicle with a single screen, where the customer is
familiar with this Human Machine Interface (HMI) design:
After the Phase 4 (18B) update, the screen will be changed to have the
look and feel of the InControl Touch Pro Duo HMI design:
Jaguar
Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Given this important and irreversible change to the way the customer directly interacts with their vehicle, we are
requiring that you inform a customer with a single-screen system prior to performing this update. Only after the
customer is informed and in agreement, you may proceed.
Once the Technical Bulletins are published, Jaguar Land Rover will require Service Managers to complete a Retailer
InControl Touch Pro "18B HMI Update" Awareness Confirmation Form to provide positive confirmation that you
understand and agree to this critical point for your Retailer location.
As noted above, there are many more improvemets to the system. Refer to the SDD and PATHFINDER Software
Release Notes on TOPIx for a more complete list.
Before performing this update, read the Technical Bulletins and Software Release Notes to completely understand
in detail what improvements or fixes can be expected from the Phase 4 (18B) update. Retailers must not assume
any and all vehicle issues will be addressed by this update. Proper Primary and Secondary Diagnostics MUST be
performed, including documenting and reviewing all DTCs present, prior to performing the Phase 4 (18B) update.
Note that once the update is performed, all historical DTCs will be cleared. If after completed diagnosis it is
determined the issue falls within the scope of this Phase 4 update, you may proceed.
Please make sure all relevant retailer personnel is aware of this important information.
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TSB/Document ID: SA18TE-19.2
Replacement Service Bulletin Number:
MFR Communication Date: 2018-06-14
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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