NHTSA ID Number: 10146044
Manufacturer Communication Number: JTB00527NAS4
TSB/Document Date: 2018-10-22
Summary
The digital disc may not eject from the digital disc player or intermittently skips tracks, cycles quickly through tracks, and/or 'locks up.' On-screen commands and eject CD may also fail to operate. An ignition cycle usually temporarily resolves the problem.
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TSB/Document ID: JTB00527NAS4
Replacement Service Bulletin Number:
MFR Communication Date: 2018-08-30
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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8/30/2018
JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx
JTB00527NAS4
TECHNICAL BULLETIN
30 AUG 2018
© Jaguar
Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with
the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar
service facility to determine whether this bulletin applies to a specific vehicle.
INFORMATION
This reissue replaces all previous versions. Please destroy all previous versions.
Changes are highlighted in blue
SECTION:
415-01
SUBJECT/CONCERN:
Disc Does Not Eject From The Digital Disc Player
AFFECTED VEHICLE RANGE:
MODEL:
F-PACE (X761)
MODEL YEAR:
2017
VIN:
045000-887416
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APPLICABILITY:
Vehicles With: InControl Touch Pro
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MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
SITUATION:
The digital disc may not eject from the digital disc player or intermittently skips tracks, cycles quickly
through tracks, and/or 'locks up.' On-screen commands and eject CD may also fail to operate. An ignition
cycle usually temporarily resolves the problem.
CAUSE:
This may be caused by a software conflict error. Update of the Infotainment Master Controller (IMC)
software to latest level and replacement of the digital disc player link lead required.
NOTE:
Technical Bulletin JTB00552NAS must be completed before performing the Workshop Procedure
outlined below. If the update fails to download, perform this Workshop Procedure and then perform
the Diagnostic Procedure in Technical Bulletin JTB00552NAS again.
ACTION:
Should a Customer express this concern, follow the Workshop Procedure below.
PARTS:
NOTES:
An allowance an allowance of $2.60 USD or local equivalent has been provided to cover the cost
of the cable ties. Claim using Sundry Code ‘ZZZ001'.
An allowance or $3.90 USD or local equivalent has been provided to cover the cost of the felt
anti-rattle wiring harness tape. Claim using Sundry Code ‘ZZZ999'.
PART NUMBER
DESCRIPTION
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QUANTITY
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PART NUMBER
DESCRIPTION
QUANTITY
T4A16877
Front Link Lead - 505mm
1
T4A16370
Rear Link lead - IMC to Digital Disc Player - F-PACE (X761)
1
T2H15258
Rear Seat Cushion Retaining Clip
3
ZZZ001
150mm Cable Ties
$2.60
ZZZ999
Felt anti-rattle tape
$3.90
T4N6066
Trim clip - Front/rear treadplate
4 (as required)
T4N3543
Trim clip - Lower B-Pillar trim panel
2 (as required)
T2R11414
Trim clip - Lower B-Pillar trim panel
2 (as required)
TOOLS:
Refer to Workshop Manual for any required special tools.
WARRANTY:
NOTES:
InControl® Touch Pro™ may also be referred to as NGI.
Use the Jaguar Land Rover claims submission system for Field Service Action program eligibility
requiring an Infotainment Master Controller (IMC) software update. If eligible, perform and claim
the update as per that program using the latest software.
Technical Bulletin JTB00552NAS must be completed before performing the Workshop
Procedure outlined below.
An allowance an allowance of $2.60 USD or local equivalent has been provided to cover the cost
of the cable ties. Claim using Sundry Code ‘ZZZ001'.
An allowance or $3.90 USD or local equivalent has been provided to cover the cost of the felt
anti-rattle wiring harness tape. Claim using Sundry Code ‘ZZZ999'.
NOTES:
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Repair procedures are under constant review, and therefore times are subject to change; those
quoted here must be taken as guidance only. Always refer to JLR claims submission system to
obtain the latest repair time.
The JLR Claims Submission System requires the use of causal part numbers. Labor only claims
must show the causal part number with a quantity of zero.
DESCRIPTION
TIME
(HOURS)
SRO
CONDITION
CODE
CAUSAL
PART
NGI - Link Lead - Renew (with disc drive already
removed)
86.51.39
0.1
42
C2D35999
Infotainment Master Controller (IMC) - USB Cable Renew
86.94.97
2.1
42
C2D35999
NOTE:
Normal Warranty procedures apply.
WORKSHOP PROCEDURE:
NOTE:
Technical Bulletin JTB00552NAS must be completed before performing the Workshop Procedure
outlined below. If the update fails to download, perform this Workshop Procedure and then perform
the Diagnostic Procedure in Technical Bulletin JTB00552NAS again.
1
Remove the front left seat (see TOPIx Workshop Manual section 501-10: Seating - Front Seat).
2
Disconnect the battery ground cable (see TOPIx Workshop Manual section 414-01: Battery,
Mounting and Cables - General Procedures).
3
NOTE:
Repeat this step for both sides.
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Remove the floor console front left and right trim pieces.
4
NOTE:
Integrated Control Panel (ICP) may also be referred to as Audio and Climate Control
Assembly.
Remove the Integrated Control Panel (ICP) (see TOPIx Workshop Manual section 415-01:
Information and Entertainment System - Audio and Climate Control Assembly).
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Remove the rear heater control panel.
6
Remove the floor console left trim panel.
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Move aside the front and rear left door seals.
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Release the left upper B-pillar trim.
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Remove the left upper B-pillar trim.
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Remove the left lower B-pillar trim.
11
NOTES:
Discard the retaining clips.
Do not fully remove the rear seat cushion at this stage.
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Release the rear seat cushion retaining clips.
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Disconnect the electrical connectors and remove the rear seat cushion.
13
Remove the rear left door treadplate.
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Reposition the rear left door aperture seal.
15
Release the rear seat left bolster.
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Remove the rear seat left bolster.
17
Loosen but do not remove the scuff plate lower nuts.
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Release the lower part of the tailgate seal.
19
Remove the scuff plate trim panel.
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Disconnect the loadspace cover support straps.
21
Remove the loadspace cover.
22
NOTE:
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If equipped.
Remove the left luggage retainer hooks.
23
NOTE:
If equipped.
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Remove the left luggage retainer rail.
24
Remove the left luggage compartment side trim hooks.
25
NOTE:
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If equipped.
Remove the left luggage compartment side trim upper fasteners.
26
NOTE:
Extreme care must be taken when removing and installing the trim. Excessive force may
result in damage to the component.
Remove the left luggage compartment side trim.
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Remove the digital disc player, withdrawing the unit to view the wiring harness connections.
28
NOTE:
The electrical connectors in this illustration are shown in the original colors to provide
clarity.
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Visually inspect the wiring harness A.
If the wiring harness is routed as shown, do not replace the harness.
Unplug connector 'B' and go to Step 39.
If the wiring harness is not routed as shown, go to Step 29.
29
CAUTION:
Note the relative positions of the USB 2.0 hub connections before removal.
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