NHTSA ID Number: 10146044
Manufacturer Communication Number: JTB00527NAS4
TSB/Document Date: 2018-10-22
Summary
The digital disc may not eject from the digital disc player or intermittently skips tracks, cycles quickly through tracks, and/or 'locks up.' On-screen commands and eject CD may also fail to operate. An ignition cycle usually temporarily resolves the problem.
8/30/2018
JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx
JTB00527NAS4
TECHNICAL BULLETIN
30 AUG 2018
© Jaguar
Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with
the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar
service facility to determine whether this bulletin applies to a specific vehicle.
INFORMATION
This reissue replaces all previous versions. Please destroy all previous versions.
Changes are highlighted in blue
SECTION:
415-01
SUBJECT/CONCERN:
Disc Does Not Eject From The Digital Disc Player
AFFECTED VEHICLE RANGE:
MODEL:
F-PACE (X761)
MODEL YEAR:
2017
VIN:
045000-887416
https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856
APPLICABILITY:
Vehicles With: InControl Touch Pro
1/45
8/30/2018
JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
SITUATION:
The digital disc may not eject from the digital disc player or intermittently skips tracks, cycles quickly
through tracks, and/or 'locks up.' On-screen commands and eject CD may also fail to operate. An ignition
cycle usually temporarily resolves the problem.
CAUSE:
This may be caused by a software conflict error. Update of the Infotainment Master Controller (IMC)
software to latest level and replacement of the digital disc player link lead required.
NOTE:
Technical Bulletin JTB00552NAS must be completed before performing the Workshop Procedure
outlined below. If the update fails to download, perform this Workshop Procedure and then perform
the Diagnostic Procedure in Technical Bulletin JTB00552NAS again.
ACTION:
Should a Customer express this concern, follow the Workshop Procedure below.
PARTS:
NOTES:
An allowance an allowance of $2.60 USD or local equivalent has been provided to cover the cost
of the cable ties. Claim using Sundry Code ‘ZZZ001'.
An allowance or $3.90 USD or local equivalent has been provided to cover the cost of the felt
anti-rattle wiring harness tape. Claim using Sundry Code ‘ZZZ999'.
PART NUMBER
DESCRIPTION
https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856
QUANTITY
2/45
8/30/2018
JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx
PART NUMBER
DESCRIPTION
QUANTITY
T4A16877
Front Link Lead - 505mm
1
T4A16370
Rear Link lead - IMC to Digital Disc Player - F-PACE (X761)
1
T2H15258
Rear Seat Cushion Retaining Clip
3
ZZZ001
150mm Cable Ties
$2.60
ZZZ999
Felt anti-rattle tape
$3.90
T4N6066
Trim clip - Front/rear treadplate
4 (as required)
T4N3543
Trim clip - Lower B-Pillar trim panel
2 (as required)
T2R11414
Trim clip - Lower B-Pillar trim panel
2 (as required)
TOOLS:
Refer to Workshop Manual for any required special tools.
WARRANTY:
NOTES:
InControl® Touch Pro™ may also be referred to as NGI.
Use the Jaguar Land Rover claims submission system for Field Service Action program eligibility
requiring an Infotainment Master Controller (IMC) software update. If eligible, perform and claim
the update as per that program using the latest software.
Technical Bulletin JTB00552NAS must be completed before performing the Workshop
Procedure outlined below.
An allowance an allowance of $2.60 USD or local equivalent has been provided to cover the cost
of the cable ties. Claim using Sundry Code ‘ZZZ001'.
An allowance or $3.90 USD or local equivalent has been provided to cover the cost of the felt
anti-rattle wiring harness tape. Claim using Sundry Code ‘ZZZ999'.
NOTES:
https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856
3/45
8/30/2018
JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx
Repair procedures are under constant review, and therefore times are subject to change; those
quoted here must be taken as guidance only. Always refer to JLR claims submission system to
obtain the latest repair time.
The JLR Claims Submission System requires the use of causal part numbers. Labor only claims
must show the causal part number with a quantity of zero.
DESCRIPTION
TIME
(HOURS)
SRO
CONDITION
CODE
CAUSAL
PART
NGI - Link Lead - Renew (with disc drive already
removed)
86.51.39
0.1
42
C2D35999
Infotainment Master Controller (IMC) - USB Cable Renew
86.94.97
2.1
42
C2D35999
NOTE:
Normal Warranty procedures apply.
WORKSHOP PROCEDURE:
NOTE:
Technical Bulletin JTB00552NAS must be completed before performing the Workshop Procedure
outlined below. If the update fails to download, perform this Workshop Procedure and then perform
the Diagnostic Procedure in Technical Bulletin JTB00552NAS again.
1
Remove the front left seat (see TOPIx Workshop Manual section 501-10: Seating - Front Seat).
2
Disconnect the battery ground cable (see TOPIx Workshop Manual section 414-01: Battery,
Mounting and Cables - General Procedures).
3
NOTE:
Repeat this step for both sides.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856
4/45
8/30/2018
JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx
Remove the floor console front left and right trim pieces.
4
NOTE:
Integrated Control Panel (ICP) may also be referred to as Audio and Climate Control
Assembly.
Remove the Integrated Control Panel (ICP) (see TOPIx Workshop Manual section 415-01:
Information and Entertainment System - Audio and Climate Control Assembly).
https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856
5/45
8/30/2018
5
JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx
Remove the rear heater control panel.
6
Remove the floor console left trim panel.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856
6/45
8/30/2018
7
JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx
Move aside the front and rear left door seals.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856
7/45
8/30/2018
8
JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx
Release the left upper B-pillar trim.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856
8/45
8/30/2018
9
JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx
Remove the left upper B-pillar trim.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856
9/45
8/30/2018
10
JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx
Remove the left lower B-pillar trim.
11
NOTES:
Discard the retaining clips.
Do not fully remove the rear seat cushion at this stage.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856
10/45
8/30/2018
JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx
Release the rear seat cushion retaining clips.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856
11/45
8/30/2018
12
JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx
Disconnect the electrical connectors and remove the rear seat cushion.
13
Remove the rear left door treadplate.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856
12/45
8/30/2018
14
JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx
Reposition the rear left door aperture seal.
15
Release the rear seat left bolster.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856
13/45
8/30/2018
16
JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx
Remove the rear seat left bolster.
17
Loosen but do not remove the scuff plate lower nuts.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856
14/45
8/30/2018
18
JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx
Release the lower part of the tailgate seal.
19
Remove the scuff plate trim panel.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856
15/45
8/30/2018
20
JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx
Disconnect the loadspace cover support straps.
21
Remove the loadspace cover.
22
NOTE:
https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856
16/45
8/30/2018
JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx
If equipped.
Remove the left luggage retainer hooks.
23
NOTE:
If equipped.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856
17/45
8/30/2018
JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx
Remove the left luggage retainer rail.
24
Remove the left luggage compartment side trim hooks.
25
NOTE:
https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856
18/45
8/30/2018
JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx
If equipped.
Remove the left luggage compartment side trim upper fasteners.
26
NOTE:
Extreme care must be taken when removing and installing the trim. Excessive force may
result in damage to the component.
Remove the left luggage compartment side trim.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856
19/45
8/30/2018
27
JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx
Remove the digital disc player, withdrawing the unit to view the wiring harness connections.
28
NOTE:
The electrical connectors in this illustration are shown in the original colors to provide
clarity.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856
20/45
8/30/2018
JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx
Visually inspect the wiring harness A.
If the wiring harness is routed as shown, do not replace the harness.
Unplug connector 'B' and go to Step 39.
If the wiring harness is not routed as shown, go to Step 29.
29
CAUTION:
Note the relative positions of the USB 2.0 hub connections before removal.
- 💯【Conta.ct us for Support Directly】If you met any...
- 🔥🔥🔥【2026 AUTEL FLAGSHIP MK900BT MK900-BT, NEW...
- 🚗【3000+ ACTIVE TESTS (50➡3000+), SAME AS MS...
- 🚗【40+ HOT SERVICES FOR 150 MAKES (28+➡40+)】Full...
- 🚗【OE ALL SYSTEM DIAGNOSE, AUTO SCAN 2.0: SCAN LICENSE...
- 【TURN OFF CEL】 This AL319 car scanner diagnostic tool...
- 【EXTENSIVE APPLICATION】 Autel AL319 Compatible with...
- 【FOR END USER & DIYERS】 This error code reader AL319 is...
- 【USER-FRIENDLY DESIGN】 This OBD2 scanner and check...
- 【HIGH-QUALITY SERVICES】 12 months war.ranty from the...
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: JTB00527NAS4
Replacement Service Bulletin Number:
MFR Communication Date: 2018-08-30
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA
Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU c0ding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations - 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Pr0gramming): Allows for Ford, for Lincoln, and for Mazda ECU pr0gramming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- 39+ Services/Resets/Adaptations/Relearns/Calibrations: XTOOL D7S full system car scanner diagnostic tool tackles 99% of common car issues through its 36+ special functions, including Oil Reset, EPB, SAS, BMS, Throttle Reset, Injector C0ding, ABS Bleed, TPMS Reset, Power Balance, etc and also covers specific-vehicle functions like Crank Sensor Relearn, ABS Initialization, Cylinder Power Balance, Fuel Trim Reset, Idle Relearn etc. This car diagnostic scanner enhances efficiency, making repairs and maintenance hassle-free. Tip: DO NOT for All vehicles, please check compatibility first
- Cost-effective ECU C0ding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
This product presentation was made with AAWP plugin.