SERVICE ACTION H058: GTDI CATALYTIC
CONVERTER EFFICIENCY
NAS18.08.002

WORKSHOP

CAN/USA

AFTERSALES BULLETIN
AUGUST 13, 2018

DESCRIPTION OF ISSUE
A potential issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range
where if the engine coolant temperature is below 70° Celsius (158° Fahrenheit) in over-run, the engine runs using
the incorrect level of mapping. In this region, the map is too retarded and may cause misfires which overheat the
catalytic converter, resulting in damage.
AFFECTED VEHICLE RANGE
XF (X250; GTDi 2.0L petrol)
Model Year: ................. 2013
VIN: ................................. S51675-S99956; U00003-U08981
OWNER NOTIFICATION
Owners will receive a notification by mail on or before the week of 26 August 2018.
SERVICE PROGRAM / REWORK ACTION
An authorized Jaguar retailer who will update the Powertrain Control Module (PCM) software to the latest level.
There will be no charge to owners for this action under this program.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submissions system to make sure that the vehicle is affected by this program
prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
owners should be updated at the next available opportunity.
Refer to Technical Bulletin H058NAS, Service Action: GTDi Catalytic Converter Efficiency, for detailed repair
instructions.
PARTS
No parts required.
TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submissions system to make sure that the vehicle is affected by this
program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service Actions are
identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out
allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be
undertaken.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495

Repair procedures are under constant review and therefore times/prices are subject to change; those quoted here
must be taken as guidance only. Refer to the Jaguar Land Rover claims submission system to obtain the latest
repair time.
Warranty claims must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE

OPTION
CODE

H058

B

H058

C

DESCRIPTION

SRO

TIME
(HOURS)

PARTS /
SUNDRY CODE

QTY. /
VALUE

Update ECU - Powertrain Control Module
(PCM)

86.99.13

0.3

-

-

Update ECU - Powertrain Control Module
(PCM)

86.99.13

0.3

-

-

Drive in/drive out

10.10.10

0.2

-

-

Normal Warranty policies and procedures apply.

SERVICE ACTION H058: SAMPLE OWNER LETTER - CANADA
August 2018
Service Action H058: GTDi Catalytic Converter Efficiency

e

Vehicle Affected: Jaguar XF
Model Year: 2013

Dear Jaguar XF Owner,

What is the issue?

pl

Jaguar Land Rover Canada ULC is conducting a no-charge Customer Satisfaction Program (Program Code H058)
for owners of certain 2013 model year Jaguar XF vehicles fitted with the GTDi 2.0L Petrol engine.

This program has been developed to prevent an engine Malfunction Indicator Lamp (MIL) displaying on the
Instrument Cluster (IC) due to the On-Board Diagnostics (OBD) monitor detecting low catalyst efficiency.

The current engine calibration can lead to high operating temperatures, and the higher temperatures experienced
can reduce the catalyst efficiency over time, eventually causing the MIL to appear.
What will Jaguar and your Jaguar Retailer do?

m

Under this Program, an authorized Jaguar retailer will update your vehicle’s Powertrain Control Module (PCM)
software to the latest level.
There will be no charge for this repair under this Program.
What should you do?

Contact your preferred authorized Jaguar retailer and provide them with your Vehicle Identification Number (VIN)
and request a service date to complete the work required under Program Code ‘H058’.

sa

During this visit, please take the opportunity to discuss any aspect of your vehicle’s operation or performance with
the Retailer team who will be pleased to assist you with any questions you may have regarding your vehicle in
order for you to get the most out of its advanced features.
How long will it take?

The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately 30 minutes, although your retailer may need your vehicle for a longer time.
Your retailer can provide you with a better estimate of the overall time for the service visit.
Attention Leasing Agencies: please forward this notification to the lessee within 10 days.
Moved or no longer own this Jaguar vehicle?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new
owner, using the Information Change Form enclosed.

What should you do if you have further questions?
If you have any questions regarding this program or need assistance in locating the nearest authorized Jaguar
retailer, please contact the Jaguar Canada Customer Relationship Center at 1-800-668-6257.
You may also contact us by email using the following address: [email protected]. If you have the
need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover Canada ULC
75 Courtneypark Drive West, Unit 3
Mississauga, ON L5W 0E3

e

Thank you again for selecting Jaguar; your ownership experience is very important to us. We recognize this service
visit may be an inconvenience to you. Jaguar, in cooperation with your authorized Jaguar retailer, will strive to
minimize any inconvenience to you caused by this program.

pl

Yours Sincerely,

sa

m

Robert Whisson
Director, Customer Service
Jaguar Land Rover Canada ULC

SERVICE ACTION H058: SAMPLE OWNER LETTER - USA

August 2018
Service Action H058: GTDi Catalytic Converter Efficiency

e

Vehicle Affected: Jaguar XF
Model Year: 2013

Dear Jaguar XF Owner,

What is the issue?

pl

Jaguar Land Rover North America, LLC is conducting a no-charge Customer Satisfaction Program (Program Code
H058) for owners of certain 2013 model year Jaguar XF vehicles fitted with the GTDi 2.0L Petrol engine.

This program has been developed to prevent an engine Malfunction Indicator Lamp (MIL) displaying on the
Instrument Cluster (IC) due to the On-Board Diagnostics (OBD) monitor detecting low catalyst efficiency.

The current engine calibration can lead to high operating temperatures, and the higher temperatures experienced
can reduce the catalyst efficiency over time, eventually causing the MIL to appear.
What will Jaguar and your Jaguar Retailer do?

m

Under this Program, an authorized Jaguar retailer will update your vehicle’s Powertrain Control Module (PCM)
software to the latest level.
There will be no charge for this repair under this Program.
What should you do?

Contact your preferred authorized Jaguar retailer and provide them with your Vehicle Identification Number (VIN)
and request a service date to complete the work required under Program Code ‘H058’.

sa

During this visit, please take the opportunity to discuss any aspect of your vehicle’s operation or performance with
the Retailer team who will be pleased to assist you with any questions you may have regarding your vehicle in
order for you to get the most out of its advanced features.
How long will it take?

The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately 30 minutes, although your retailer may need your vehicle for a longer time.
Your retailer can provide you with a better estimate of the overall time for the service visit.
Attention Leasing Agencies: please forward this notification to the lessee within 10 days.
Moved or no longer own this Jaguar vehicle?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new
owner, using the Information Change Form enclosed.
What should you do if you have further questions?

Should you have any questions regarding this Program or need assistance in locating the nearest authorized Jaguar
retailer, please contact the Jaguar Customer Relationship Center at 1-800-4JAGUAR (1-800-452-4827).
You may also contact us by email using the following address: [email protected]. If you have the
need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495

e

Thank you again for selecting Jaguar; your ownership experience is very important to us. We recognize this service
visit may be an inconvenience to you. Jaguar, in cooperation with your authorized Jaguar retailer, will strive to
minimize any inconvenience to you caused by this program.

pl

Sincerely,

sa

m

Eric Johnston
Vice President Customer Service
Jaguar Land Rover North America, LLC