NHTSA ID Number: 10146012
Manufacturer Communication Number: 6-379NAS2
TSB/Document Date: 2018-10-22
Summary
An issue has been identified on a limited number of Jaguar
vehicles within the listed Affected Vehicle Range which may exhibit an audible engine whine noise within the cabin. Investigations have highlighted that the noise is related to the engine balance shaft which requires remedial action with the least amount of delay.
SERVICE ACTION H059: BALANCER SHAFT WHINE
10-AUG-18
NO.: 6-379NAS
(ISSUE 2)
SEC.: GENERAL
SERVICE BULLETIN
MKT.: CAN / USA
INFORMATION
CHANGES ARE HIGHLIGHTED IN BLUE
DESCRIPTION OF ISSUE
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range which
may exhibit an audible engine whine noise within the cabin. Investigations have highlighted that the noise is related
to the engine balance shaft which requires remedial action with the least amount of delay.
AFFECTED VEHICLE RANGE
F-PACE (X761; INGENIUM I4 2.0L Diesel)
Model Year: .................................. 2017-2018
VIN: .................................................. 045080-099999; 494996-499964; 880002-899997; 240049-273746
XE (X760; INGENIUM I4 2.0L Diesel)
Model Year: .................................. 2017-2018
VIN: .................................................. 923882-978627; P10168-P30540
XF (X260; INGENIUM I4 2.0L Diesel)
Model Year: .................................. 2017-2018
VIN: .................................................. Y11889-Y61825
SERVICE PROGRAM / REWORK ACTION
Retailers will, if necessary, replace the engine balance shaft assembly. There will be no charge to owners for this
action under this program.
ACTION TO BE TAKEN
Affected vehicles will not be flagged in the Jaguar Land Rover claims submission system or TOPIx until the
following steps are complete:
1. Completion of accurate diagnosis in accordance with instructions in the workshop procedure.
2. Submission of information detailed in the workshop procedure to [email protected]
3. Receipt of confirmation vehicle has been added to this service action and that repairs may commence.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.
Refer to Technical Bulletin H059NAS, Service Action: Balancer Shaft Whine, for detailed repair instructions.
PARTS
NOTE: only order the expected percentage demand of parts identified after the diagnosis has been completed
and balance shaft noise issue confirmed.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
F-PACE (X761) VEHICLES:
DESCRIPTION
PART NO. /
SUNDRY CODE
QTY. / VALUE
EXPECTED PERCENTAGE
DEMAND
T2R4991
2
100
C2P24809
4
100
Balancer Shaft
JDE36994
2
100
Brake Caliper bolt and Washers
T4A16359
4
100
Crankshaft damper bolt
JDE39146
4
100
Damper bracket bolt
T2H17786
2
100
Damper bracket bolt
C2P11385
2
100
T2H13851
1
100
Differential oil fill plug
T2H13852
1
100
Differential Support bracket to sump seal
T4A18130
1
100
AJ813345
1
100
DPF to intermediate exhaust gasket
T2H14088
1
100
DPF to intermediate exhaust nuts
T2H2804
2
100
Drive plate bolt
T2R15200
8
100
Gasket - High Pressure EGR to exhaust manifold
AJ813342
2
100
Halfshaft bolt
T2H9243
4
100
Halfshaft circlip
C2D23748
2
100
Kit - Element & Gasket - Oil Filter
JDE37128
1
100
Lower suspension arm Ball joint nut
T2H3159
2
100
Plug - Oil Drain
AJ813202
1
100
Seal - Crankshaft Oil - Front
JDE38485
1
100
Seal - Crankshaft Oil - Rear
JDE39481
1
100
Sealer - Adhesive - Oil Pan/Engine
STC50550
1
100
Stabilizer link nut, Front arm bush nut, wheel knuckle nut
XR848057
6
100
Torque converter to drive plate
C2D25075
4
100
Track rod end to vertical link Nut
T4N8037
2
100
Turbocharger to Catalyst Gasket
T2H11760
1
100
Wheel hub nut
C2P12731
2
100
Wheel knuckle bolt
T2H6322
2
100
ZZZ999
6.25L
$102.82
Differential Oil
ZZZ999
1.0L
40.00
An allowance of $102.83 USD (or local equivalent) has been provided to cover the cost of the engine oil (6.25L).
Claim using Sundry Code ‘ZZZ999’.
An allowance of $40.00 USD (or local equivalent) has been provided to cover the cost of the differential oil (1L).
Claim using Sundry Code ‘ZZZ999’.
XE (X760), XF (X260) VEHICLES:
DESCRIPTION
PART NO. /
SUNDRY CODE
QTY. / VALUE
EXPECTED PERCENTAGE
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TSB/Document ID: 6-379NAS2
Replacement Service Bulletin Number:
MFR Communication Date: 2018-08-10
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE
MFR Component System:
MFR Component Subsystem:
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