◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
June 25, 2018
April 25, 2018
March 2, 2018
October 19, 2017
September 29, 2017

August 28, 2017

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TOPIC
Added warranty claim submission flowchart. See Appendix A.
Addition rental op codes added for 2005-2008 Tacoma.
Rental sublet period added for use during repair.
Primary Coverage expiration date changed.
Ancillary parts coverage section added.
Additional Rental Op Codes have been provided for 09-10 MY vehicles.
Rental Invoice requirement has been added.
Estimated Launch Timing has been updated for Tundra and Sequoia models.
Frame Replacement is now available.
Owner Mailing section has been updated.
Part ordering information has been added.
Warranty Op Codes and Sublet information has been added for frame
replacement procedure.
Owner Letter has been updated to include information regarding Limited Service
Campaign (LSC) H0F.

The most recent update in the attached Dealer Letter will be highlighted with a red box.

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.

© 2017 Toyota Motor North America

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

Original Publication Date: July 17, 2017
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

Subject:

Warranty Enhancement Program ZH6
Certain 2005 – 2010 Model Year Tacoma
Extension of Warranty Coverage for Frame Corrosion

In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty Enhancement
Program to extend the warranty coverage for Frame Corrosion on certain 2005 – 2010 model year Tacoma vehicles.
On May 21, 2017, a settlement of claims in a class action lawsuit involving 2005 – 2010 Toyota Tacoma vehicles
regarding frame corrosion was approved. This finally approved class action settlement includes inspection of the
customer’s frame, and if the frames meet or exceed the Rust Perforation Standard based on the Court-ordered
inspection criteria, the frame will be replaced at no cost to the customer.
This settlement will also include CRC (Corrosion Resistant Compound) application. Toyota is currently preparing
parts for CRC application process. CRC application will be covered under a separate Limited Service Campaign (LSC
– H0F), and will only be available for vehicles registered in the Cold Climate States1 that pass frame inspection criteria,
and did not:
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Previously have the frame replaced and/or:
Previously had the frame sprayed with CRC under any previous campaign

Frame Inspection

Estimated Launch
Timing*
Available

Frame Replacement

Available

Customer
Reimbursement

Available

Frame CRC
Application

Available

Activity

Notes
As necessary
Upon meeting or exceeding the Rust Perforation Standard based
on Court-ordered inspection criteria
Through Settlement Administrator; see
www.toyotaframesettlement.com
Only for vehicles that do not meet or exceed the Rust Perforation
Standard based on Court-ordered inspection criteria; only for
cold-climate states1; under LSC H0F; expires May 21, 2019

* Estimated Launch Timing is subject to change based on availability of remedy parts.
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District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, and
WV.

Background
• Toyota has received reports that certain 2005 through 2010 model
year Tacoma vehicles operated in specific cold climate areas (Cold
Climate States) with high road salt usage may exhibit more-thannormal corrosion to the vehicle’s frame.
• Toyota investigated these reports and determined that the frames in
some vehicles may not have corrosion-resistant protection sufficient for
Tacoma shown in example.
use in these areas.
• This combined with prolonged exposure to road salts and other
environmental factors, may contribute to the development of more-than-normal rust in the frame of some vehicles.
• This condition is unrelated to and separate from normal surface rust which is commonly found on metallic surfaces
after some years of usage and/or exposure to the environment.
The following information is provided to inform you and your staff of the program notification schedule and your
anticipated degree of involvement.

© 2017 Toyota Motor North America

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Warranty Enhancement Program (WEP) Details
This Warranty Enhancement Program provides enhanced coverage to the vehicle’s “New Vehicle Limited Warranty”
as it applies to frame corrosion. The specific condition covered by this program is rust that satisfies the Rust
Perforation Standard as per the Settlement Agreement. If the condition is verified, the vehicle will be repaired with
a new frame under the terms of this Warranty Enhancement Program.
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The coverage offers the latter of 12 years from the Date of First Use (DOFU) or January 31, 2019.

This coverage is for warranty work performed at an authorized Toyota dealer only. It is subject to the terms of the Settlement
Agreement and conditions set forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty Information booklet, except
where conflicting with the Settlement Agreement, in which case, the Settlement Agreement controls. For example, damage from
abuse, an accident, theft and/or vandalism is not covered by the New Vehicle Limited Warranty or this warranty enhancement.

Warranty Enhancement Coverage:
If a customer believes their vehicle has been operated in cold climate regions of the United States where high road
salt is frequently used and/or a customer is concerned that their vehicle’s frame has more-than-normal corrosion,
Toyota dealerships are requested to inspect the vehicle’s frame for corrosion using the Court-ordered Frame
Inspection and Replacement Protocol. Based upon the results of the inspection, dealerships are requested to do one
of the following at no charge to the vehicle owner:
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For warm climate states, if the vehicle’s frame passes Toyota’s inspection, no further action is required.
For Cold Climate States (District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY,
OH, PA, RI, VA, VT, WI, and WV), if the vehicle’s frame passes Toyota’s inspection, the vehicle may be eligible
to have Corrosion Resistant Compound (CRC) protection applied. This will be applied under a separate
Limited Service Campaign (LSC – H0F)).
For all states and territories, if the vehicle’s frame meets or exceeds the standard for frame replacement, the
frame will be replaced at no charge to the customer.

Covered Vehicles
There are approximately 887,000 vehicles covered by this Warranty Enhancement Program. Approximately 12,300
vehicles involved in this Warranty Enhancement Program were distributed to Puerto Rico.
Model Name

Model Year

UIO

Production Period

Tacoma

2005 – 2010

887,000

Mid-September 2004 – Mid-July 2010

Owner Letter Mailing Date
Toyota will begin to notify owners in early September 2017 and will be mailed over several months. A sample of the
owner notification letter has been included for your reference.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All Toyota dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly, technicians performing
this repair are required to currently hold at least one of the following certification levels:
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Certified Technician (any specialty)
Expert Technician (any specialty)
Master Technician
Master Diagnostic Technician

Final repair must be signed off and validated by a MDT, Shop Foreman, or Service Manager using the Frame
Replacement Inspection Form.
Always check which technicians can perform the recall remedy by logging on to https://www.uotdealerreports.com. It
is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair.
Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is
important to consider technician days off and vacation schedules to ensure there are properly trained technicians
available to perform this repair at all times.
© 2017 Toyota Motor North America

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Remedy Procedures
The Technical Instructions contain inspection criteria for completing the frame inspection, as well as instructions to
access the frame inspection website. The frame must be inspected by a qualified Toyota technician, who will inspect
the frame rails and cross member mounting locations. If any perforation in the frame is found to be 10 mm or larger,
then the frame will be replaced as per the Settlement Agreement. Please use the flow chart below.
If the vehicle passes the frame inspection, and the CRC application is applicable, instructions will be provided in the
Technical Instructions under the LSC.
To assist dealers in determining the correct part number(s) to order, a website has been set up to look up part numbers
by VIN. Please go to http://toyota-frame-parts-lookup.imagespm.info. Select the appropriate campaign/vehicle, enter
the VIN, and the correct part numbers to order will be displayed. The website is for part(s) application reference
only and won’t order the parts, confirm campaign completion status, or confirm campaign applicability.
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The parts will need to be ordered through the Dealer Daily Parts System.
ETAs for the parts will be available via the normal system.
Frame ETAs will be made available on the Dealer Daily website, in the MAC reference area.

Note: When first logging in, enter your dealer code and the default password (XXXXX). Upon logging in, the
website will ask for you to reset the password and provide an e-mail address.
The below list of ancillary parts is reimbursable in the event that careful removal of the part damages the
component and/or where the component is corroded to the point that re-installation is not possible. Normal
wear & tear for time and miles does not justify ancillary part reimbursement. All ancillary parts should be
retained until the claim has been approved by Warranty. Clear pictorial documentation of ancillary parts must
be attached to the dealer’s copy of the Repair Order (RO). These pictures must have the RO placed next to
the ancillary part, and both captured in the same picture. TMNA/TMS Warranty reserves the right to request
photo documentation in order to confirm that replacement was necessary. If the requested pictures are (1)
not submitted, (2) unclear, (3) and/or do not justify replacement under this program, the warranty claim is
subject to denial and/or debit as permitted by state law.
Hardware (applicable Bolts, Nuts, Clips, Clamps, Washers, Cotter Pins, Brackets, etc.), Brake Tube/Lines (including
Flexible), Bumper Springs, Cab Mounting Cushions, Toe/Camber Cam Assemblies, Control Arm Bushings, Lateral
Control Rod Bushing, Differential Supports, Engine/Transmission Mounts, Fender Apron Seals, Crossmember
Extension, Stabilizer Bar Links/Bushings/Cushions, Front Suspension Member Brace, Fuel Tank, Fuel Tank Protector,
Fuel Tank Straps, Fuel Lines/Tubes, Parking Brake Cables, Toe Adjustment Plates, Spare Tire Carrier, Shackle Kit,
Steering Intermediate Shaft, Power Steering Rack (including lines attached to Rack) and Tie Rod Ends, Upper Control
Arms, Hub Grease Caps, Lower Control Arms, Rear Crossmember (Frame Sub-Assy), Rear Differential Mount

© 2017 Toyota Motor North America

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Warranty Reimbursement Procedure

See Appendix A for flowchart illustrating warranty claim submission process.

© 2017 Toyota Motor North America

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Op Code
GHG17A
ZH6404
GHG19A
ZH6213
GHG17B
GHG17C
GHG17D
GHG17E
GHG17F
GHG17G
GHG17H
GHG17J
GHG19B
GHG19C
GHG19D
GHG19E
GHG19F
GHG19G
GHG19H
GHG19J
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Description
2005-2008 MY Frame Inspection – No Significant Perforation
Found
2005-2008 MY Frame Inspection – Qualifying Perforation Found
– Awaiting Frame Replacement
2009-2010 MY Frame Inspection – No Significant Perforation
Found
2009-2010 MY Frame Inspection – Qualifying Perforation Found
– Awaiting Frame Replacement
2005-2008 MY Frame Inspection + Replace Frame and Install
Body Plugs – 2WD (Dealer)
2005-2008 MY Frame Inspection + Replace Frame and Install
Body Plugs – 4WD (Dealer)
2005-2008 MY Frame Inspection + Replace Frame and Install
Body Plugs – 2WD (Sublet)
2005-2008 MY Frame Inspection + Replace Frame and Install
Body Plugs – 4WD (Sublet)
2005-2008 Replace Frame and Install Body Plugs – 2WD
(Dealer)
2005-2008 Replace Frame and Install Body Plugs – 4WD
(Dealer)
2005-2008 Replace Frame and Install Body Plugs – 2WD
(Sublet)
2005-2008 Replace Frame and Install Body Plugs – 4WD
(Sublet)
2009-2010 MY Frame Inspection + Replace Frame and Install
Body Plugs – 2WD (Dealer)
2009-2010 MY Frame Inspection + Replace Frame and Install
Body Plugs – 4WD (Dealer)
2009-2010 MY Frame Inspection + Replace Frame and Install
Body Plugs – 2WD (Sublet)
2009-2010 MY Frame Inspection + Replace Frame and Install
Body Plugs – 4WD (Sublet)
2009-2010 Replace Frame and Install Body Plugs – 2WD
(Dealer)
2009-2010 Replace Frame and Install Body Plugs – 4WD
(Dealer)
2009-2010 Replace Frame and Install Body Plugs – 2WD
(Sublet)
2009-2010 Replace Frame and Install Body Plugs – 4WD
(Sublet)

Flat Rate Hour
0.5 hr/vehicle
0.5 hr/vehicle
0.5 hr/vehicle
0.5 hr/vehicle
39.5 hrs/vehicles
41.1 hrs/vehicle
0.5 hrs/vehicle
0.5 hrs/vehicle
39.0 hrs/vehicle
40.6 hrs/vehicle
0.0 hrs/vehicle
0.0 hrs/vehicle
39.5 hrs/vehicles
41.1 hrs/vehicle
0.5 hrs/vehicle
0.5 hrs/vehicle
39.0 hrs/vehicle
40.6 hrs/vehicle
0.0 hrs/vehicle
0.0 hrs/vehicle

During the frame replacement repair, for a maximum of 7 days, a loaner vehicle or alternative transportation ($60
per day maximum) through Toyota Rent-A-Car (TRAC) can be claimed as a sublet type “RT” under the above Op.
Codes GHG17/9B, GHG17/9C, GHG17/9D, GHG17/9E, GHG17/9F, GHG17/9G, GHG17/9H, and GHG17/9J.
Note: You cannot use this RT sublet in conjunction with only the rental 30-day period op codes.
The sublet cost for Op. Codes GHG17D/19D, GHG17E/19E, GHG17H/9H, and GHG17J/19J (Replace Frame by
a Sublet shop) should be claimed under sublet type YF using the following formula:
o GHG17D/19D and GHG17G/19H = Maximum 38.2 Hours X Dealer Hourly Rate
o GHG17E/19E and GHG17J/19J = Maximum 39.8 Hours X Dealer Hourly Rate
The transportation cost of frame between dealer and outside repair shop will be reimbursed for the maximum cost
US $50.00 under the sublet cost column for the Op. No. GHG17D/19D, GHG17E/19E, GHG17H/19H and
GHG17J/19J with Sublet Type YC.
The transportation cost of vehicle between dealer and outside repair shop will be reimbursed for the maximum
cost US $250.00 under the sublet cost column for the Op. No. GHG17D/19D, GHG17E/19E, GHG17H/19H and
GHG17J/19J with Sublet Type YG.
© 2017 Toyota Motor North America

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Loaner Vehicle Reimbursement Procedure
Due to parts procurement limitations, for vehicles that do not pass the Toyota inspection criteria, rental vehicles will
be made available for up to 60 days (maximum $60 per day) if the vehicle is required to remain at the Toyota Dealer
overnight. In appropriate circumstances, where a customer desires a similar vehicle, please make an effort to
accommodate their request.
Op Code
GHG20A
GHG20B
GHG20C
GHG20D
GHG18A
GHG18B
GHG18C
GHG18D

Description
Op Codes for 2009 – 2010
2009 - 2010 MY Vehicle Rental 1-30 days
2009 - 2010 MY Vehicle Rental 31-60 days
2009 - 2010 MY Vehicle Rental 61-90 days
2009 - 2010 MY Vehicle Rental 91-120 days
Op Codes for 2005 – 2008
2005 - 2008 MY Vehicle Rental 1-30 days
2005 - 2008 MY Vehicle Rental 31-60 days
2005 - 2008 MY Vehicle Rental 61-90 days
2005 - 2008 MY Vehicle Rental 91-120 days

NOTE: Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental
invoice is not attached.
Customer Reimbursement
Customers who previously paid for the replacement of a frame, prior to January 3, 2017, are required to submit a
claim to the settlement administrator by July 20, 2017 (60 days after final court approval) for reimbursement
consideration by the Court-appointed Settlement Claims Administrator. Those customers who are eligible for
reimbursement will be provided a check by the settlement administrator. If customers have questions regarding the
status of their reimbursement requests, please have them contact the settlement administrator at 1- 800-481-7948.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media
contacts must be directed to Victor Vanov (469) 292-1318 in Toyota Corporate Communications. Please do not
provide this number to customers. Please provide this contact only to media.
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the
Warranty Enhancement Program. Please welcome them to your dealership and answer any questions that they may
have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center
(1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Customers with additional questions or concerns may visit the settlement website at www.toyotaframesettlement.com
or may contact the Settlement Administrator at 1-800-481-7948.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2017 Toyota Motor North America

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Appendix A

Frame Warranty Claim Submission
The information below should be referenced to ensure correct warranty claim submissions for frame replacement or
spray campaigns (ZH6-9 and H0F).
Key Points
• DO NOT perform Campaign H0F without first performing and filing a claim for the WEP (Warranty
Enhancement Programs ZH6-9) inspection.
• H0F Op Codes GGG44C, GGG45C, GGG46C, GGG47C, and GGG48C are for vehicles that had initially
passed the WEP inspection, but had perforation found when descaling the vehicle in preparation for the
CRC spray. These H0F Op codes are not to be used as a preliminary failed inspection.
• If you see in TIS that campaign H0F is applicable and the status shows Not Completed, check to see the
status of WEP ZH6-9.