NHTSA ID Number: 10145859
Manufacturer Communication Number: SSM73965
TSB/Document Date: 2018-10-15
Summary
ISSUE: Jaguar
Land Rover has identified a concern that affects the update of the Infotainment Slave Controller (ISC) from Phase 2.5 to the latest level for vehicles equipped with Rear Seat Entertainment. This concern can leave the ISC in a non-communicative state.
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TSB/Document ID: SSM73965
Replacement Service Bulletin Number:
MFR Communication Date: 2018-07-17
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
7/17/2018
SSM73965 - ISC update concern using PATHFINDER 175 for 17 MY vehicles equipped with rear seat entertainment | TOPIx
Reference
SSM73965
Models
Discovery / L462
Range Rover / L405
Range Rover Sport / L494
Title
ISC update concern using PATHFINDER 175 for 17 MY vehicles
equipped with rear seat entertainment
Category
Electrical
Last modified
17-Jul-2018 00:00:00
Symptom
207000 Entertainment Systems
Content
ISSUE:
Jaguar Land Rover has identified a concern that affects the update of
the Infotainment Slave Controller (ISC) from Phase 2.5 to the latest
level for vehicles equipped with Rear Seat Entertainment. This
concern can leave the ISC in a non-communicative state.
CAUSE:
This concern is currently under investigation with the Infotainment
Engineering department.
ACTION:
If one of the vehicles detailed above requires an update, complete the
actions detailed below:
Check if the vehicle has rear screens fitted.
Connect PATHFINDER to the vehicle and start a new session.
Select ECU Diagnostics
Select Infotainment Slave Controller (ISC) from the list.
Check the ‘Vehicle Manufacture ECU Software Number’ in the list
If any of the software part number listed below are read from the
ISC, DO NOT attempt to program the ISC:
HPLA-11E013-BE
HPLA-11E013-BF
HPLA-11E013-BG
Attempting to update or program any ISC with the listed part numbers
will leave the module in an unrecoverable state.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=913723
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7/17/2018
SSM73965 - ISC update concern using PATHFINDER 175 for 17 MY vehicles equipped with rear seat entertainment | TOPIx
If you have attempted to update or program a module with any of the
listed part numbers, a new module will be required.
Note:
If a replacement module is being programed complete the actions
detail in the action section and if the module has one of the Vehicle
Manufacture ECU Software Number detailed above you will be
unable to program the module.
PERMANENT CORRECTIVE ACTION:
An updated communication will be released when a Permanent
Corrective Action (PCA) is available.
Technicians - Please rate this SSM and provide comments so that
future communications can be improved.
1 = Poor – Basic information provided – The SSM does not help me
resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially
helps me resolve the customer concern.
5 = Excellent – All required information provided to resolve the
customer concern.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=913723
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