Service Communication
SC-17-01-03


MODEL: All Model Years; Karma Revero

DATE: April 2017
Revised: May 2, 2017

Title: Launch Service Reminder
PRIORITY: All Vehicles
APPLICABILITY: ALL
MARKET REGIONS: ALL
PURPOSE: The purpose of this document is to alert Dealers that a Technical Services Support (“TSS”)

case must be submitted for every service center visit during the first six (6) months of vehicle operation
and the first three (3) scheduled service/maintenance visits for all Karma Revero vehicles (all model
years). This includes all client concerns, including without limitation a key fob battery, buzz, squeak, or
rattle or any check engine light.

You must also create a TSS case for any vehicle that Karma has been accepted into the Powertrain
Protection Program and any vehicles that are Certified Pre-Owned.
TSS cases must be created and submitted through the Karma Retailer Portal at:
http://retailer.karmaautomotive.com
Continue to follow TSS case guidelines for older for vehicles as outlined in Bulletin 01.01.16.0001.01
TSS Case Process.

Have a camera available and ready. Images
may be required upon request by
Technical Services Support group.

Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.

Page 1 of 3

Published: May 2017

Service Communication
SC-17-01-03

MODEL: All Model Years; Karma Revero

DATE: April 2017
Revised: May 2, 2017

Title: Launch Service Reminder
Technical Escalation and Process
Everything must be checked “Yes” to proceed
Check box

Please enter either “Y” for yes, or “N” for no in the check box next to each question

1

Duplicate client concerns. Scan entire vehicle and document DTC’s

2

Check for applicable technical solutions, bulletins, recalls, and service solutions

3

Check workshop manuals (repair manual and wiring diagrams)

4

Attempt to diagnose the vehicle

5

If no resolution found within 1 hour, technician to internally escalate issue to shop foreman or
service manager (prior to opening a TSS case)

6

If shop foreman cannot resolve the issue, open a TSS case; attach applicable DTC, High
Voltage Battery and System Status and all other information available. Make sure that
attachments can be opened and viewed before sending to TSS.

7

Contact the Technical Services Support group

Next Steps
1

Follow ALL TSS instructions and save documentation (including warranty forms and authorization
numbers).

2

On resolution, update the findings in the TSS case and provide an accurate description of
what fixed the condition (Cause, Correction and Part number).

3

If all processes (as listed above) have been followed and the concern has not been
corrected, TSS will escalate the issue.

4

If a case has been escalated, TSS will post recommendations under the suggestions tab in
the system, including any telephone communications with the service center.

5

Be Aware; when a case has been officially escalated, progress is being monitored by Karma
Automotive engineering. Do not assume that Karma Automotive will dispatch a TSS
representative or product engineer to inspect the vehicle; keep checking the system for
official responses and recommendations to avoid unnecessary delays.

Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.

Page 2 of 3

Published: May 2017

Service Communication
SC-17-01-03


MODEL: All Model Years; Karma Revero

DATE: April 2017
Revised: May 2, 2017

Title: Launch Service Reminder

Claim Submission Guidelines:
The following opcode may be included on claims to account for additional time associated with TSS
case creation and additional diagnosis time that may be involved in that process, including road testing.
This operation code may only be used on eligible Maintenance claims, Campaign claims, and Warranty
claims for Revero vehicles.

Labor Code
00-00-10-01

Description
Revero Diagnostic Time

Time
1.0

Please note the following:
When submitting a TSS Case, always include a screenshot of the following:
Diagnostic Trouble Codes (DTC’s)
High Voltage Battery Live Data
Vehicle Health Check Screen (firmware level)
**High Voltage battery data is not required for non-powertrain related issues, but recommended.
Technical Service Support is available Monday – Friday, 6:00 am – 6:00 pm PST and a TSS case can
be submitted 24 hours a day, 7 days a week.
Please contact TSS by phone and press Option 3 (Tech Support):
Within U.S.: 855-865-2762
International: 01+949-629-7503
Or email to: [email protected]

Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.

Page 3 of 3

Published: May 2017