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LTB01203NAS1 - Front Row Passenger Headrest And/Or Second Row Seats Not Folding/Operating As Expected | TOPIx

LT B 0 1 2 0 3 N A S 1

TECHNICAL BULLETIN
11 JUN 2018

© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians
with the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land
Rover service facility to determine whether this bulletin applies to a specific vehicle.

I N F O R M AT I O N

SECTION:
501-10A / -10B: Seating

S U B J E C T/ C O N C E R N :
Front Row Passenger Headrest And/Or Second Row Seats Not Folding/Operating As Expected

AFFECTED VEHICLE RANGE:
MODEL:

MODEL YEAR:

VIN:

ASSEMBLY PLANT:

Range Rover (LG)

2018

347961-399999

Solihull

Range Rover (LG)

2018

500017-501502

Solihull

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MARKETS:
NORTH AMERICA

CONDITION SUMMARY:

SITUATION:
The front row passenger seat headrest and/or second row seats may not fold/operate as expected.
CAUSE:
This may be caused by a seat memory control module software error.
ACTION:
Should a customer express this concern, follow the Diagnostic Procedure below.

PA RTS :
No Parts Required

TOOLS:



Jaguar Land
Rover-approved
Midtronics battery
power supply

Jaguar Land
Rover-approved
diagnostic tool
with latest
PATHFINDER
software

WARRANT Y:

NOTES:
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Repair procedures are under constant review, and therefore times are subject to change;
those quoted here must be taken as guidance only. Always refer to JLR claims submission
system to obtain the latest repair time.
The JLR Claims Submission System requires the use of causal part numbers. Labor only claims
must show the causal part number with a quantity of zero.

DESCRIPTION
Configure existing seat memory control
module

SRO
78.91.04.01

TIME
(HOURS)
0.2

CONDITION
CODE
42

CAUSAL
PART
LR098372

NOTE:
Normal Warranty procedures apply.

D I A G N O S T I C P R O C E D U R E : P AT H F I N D E R

For vehicles with a front row passenger headrest that is not folding/operating as expected, perform
steps 1-4 and then steps 7-8 only.
For vehicles with second row seats not folding/operating as expected, perform steps 1-3 and then
steps 5-8 only.
For vehicles with a front row passenger headrest that is not folding/operating as expected and with
second row seats not folding/operating as expected, perform all steps.
CAUTIONS:
A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the
vehicle startup battery during diagnosis / module programming.
All ignition ON/OFF requests must be carried out. Failure to perform these steps may cause
damage to control modules in the vehicle.
1

Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle
startup battery.

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NOTE:
The Jaguar Land Rover-approved diagnostic tool must be loaded with PATHFINDER
version 166 (or later).
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new
session.

3

NOTE:
The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle
Identification Number (VIN) for the current vehicle and automatically take the vehicle
out of Transit mode if required.
Follow all on-screen instructions.

4

NOTE:
To be performed only if the front passenger seat headrest is not folding/operating as
expected.
Select ECU Diagnostics.
1 Select Passenger Seat Module [PSM].
2 Select Update ECU.
3 Follow all on-screen instructions to complete the task.
4 When all tasks are complete, return to the previous screen and then, based on the
customer concern, go to Step 5 or Step 7.

5

NOTE:
To be performed only if second row seats are not folding/operating as expected.
Select ECU Diagnostics.
1 Select Seat Control Module ‘C’ [SCMC].

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2 Select Update ECU.
3 Follow all on-screen instructions to complete the task.
4 Select ECU Functions.
5 Select Seat Calibration.
6 Follow all on-screen instructions to complete the task.
7 When all tasks are complete, return to the previous screen and then go to the next
Step.
6

NOTE:
To be performed only if second row seats are not folding/operating as expected.
Select ECU Diagnostics.
1 Select Seat Control Module 'D' [SCMD].
2 Select Update ECU.
3 Follow all on-screen instructions to complete the task.
4 Select ECU Functions.
5 Select Seat Calibration.
6 Follow all on-screen instructions to complete the task.
7 When all tasks are complete, go to the next Step.

7

Exit the current session.
1 If required, reset the vehicle to Transit mode.
2 Select the Exit icon.

8

Disconnect the diagnostic tool and battery power supply from the vehicle.

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