NHTSA ID Number: 10145375
Manufacturer Communication Number: M840718
TSB/Document Date: 2018-10-09
Summary
PHONE CONTACTS: HEADUNIT BASIC 2 SORTING ORDER: Improper sorting of phone contacts, in the on-board computer or in the Central Information Display (CID), upon connecting to the vehicle:
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TSB/Document ID: M840718
Replacement Service Bulletin Number:
MFR Communication Date: 2018-07-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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TIS Service Bulletin
Page 1 of 3
SI M84 07 18
Communication Systems
July 2018
Technical Service
PHONE CONTACTS: HEADUNIT BASIC 2 SORTING ORDER
MODEL
F55 (Cooper, Cooper
F54 (Cooper, Cooper S,
S, JCW Hardtop 4
JCW Clubman)
door)
F56 (Cooper, Cooper
S, JCW Hardtop 2
door)
F57 (Cooper, Cooper
S, JCW Convertible)
F60 (Cooper, Cooper S,
JCW Countryman)
Produced from March 1, 2017 to October 21, 2018 equipped with one the following options:
SA6UM MINI
Navigation System
SA6FP Radio Visual Boost
SITUATION
Improper sorting of phone contacts, in the on-board computer or in the Central Information Display (CID), upon
connecting to the vehicle:
iDrive is setup to sort contacts by “last name first,” but the contacts are displayed by “first name first.”
Situation may occur with any smart phone connected to the vehicle.
The phone software version is not relevant.
CAUSE
Software error in the Head Unit Basic 2 (EntryEVO).
CORRECTION
Reprogram vehicle with ISTA 4.14.1x (expected availability November 2018).
PROCEDURE
For conditions that are similar to the situation described:
1. Perform diagnosis with the latest version of ISTA, working through test module, if needed.
2. Check the current level of ISTA available.
Is ISTA 4.14.1x or higher available?
YES - proceed to Step 3
NO - Inform the customer that the contact details display can be manually adjusted via iDrive as follows:
Communication
My Contacts
https://www.minitis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/469...
8/1/2018
TIS Service Bulletin
Page 2 of 3
Options
Sort contacts
Sort by: “Last name”, “First name”
Note: Ensure the customer is informed and understands that this is a temporary solution with the
name sorting returning to the default setting displaying “First name, First”, after the vehicle goes to sleep.
3. Program the vehicle using ISTA 4.14.1x or higher
Target integration level is 18-11-500 or higher
Note that ISTA will automatically reprogram and code all programmable control modules that do not have the
latest software.
Always connect a MINI-approved battery charger/power supply (SI M04 08 09).
For information on programming and coding with ISTA, refer to CenterNet / TIS / Technical Documentation /
Diagnostics and Programming / Programming Documentation.
PARTS INFORMATION
Parts replacement will not provide a solution to this situation.
WARRANTY INFORMATION
Covered under the terms of the MINI New Passenger Car Limited Warranty or the MINI NEXT/MINI Certified
Pre-Owned Limited Warranty.
Defect Code:
6512680200
Labor Operation:
Labor Allowance:
Description:
00 00 006
Refer to KSD2/AIR
Performing “vehicle test” (with vehicle
diagnosis system – checking faults) (Main
work)
Refer to KSD2/AIR
Performing “vehicle test” (with vehicle
diagnosis system – checking faults) (Plus
work)
Refer to KSD2/AIR
Connect an approved battery charger/power
supply (indicated in KSD2 as “Charging
battery”)
Refer to KSD2/AIR
Programming/encoding control unit(s)
Or:
00 00 556
And:
61 21 528
And:
61 00 730
And, additionally for the:
https://www.minitis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/469...
8/1/2018
TIS Service Bulletin
Page 3 of 3
e-Vehicle
Labor Operation:
Labor Allowance:
Description:
61 25 910
Refer to KSD2/AIR
Recharging high-voltage battery unit (to high
voltage charging socket)
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00
00 006.
Refer to KSD2/AIR for the corresponding flat rate unit (FRU) allowances.
During the same workshop visit, if a vehicle also requires another Technical Campaign or repair that also
includes programming and encoding the control units, the programming procedure may only be invoiced one
time.
Vehicle Programming and Encoding
A. The programming procedure automatically reprograms and encodes all vehicle control modules which do
not have the latest software i-level. If one or more control module failures occur “during” this programming
procedure:
• Please claim this “consequential” control module-related repair work under the defect code listed in this
bulletin with the applicable KSD2/AIR labor operations.
B. For control module failures that occurred “prior” to performing this programming procedure and/or other
work that results from performing ISTA diagnostics and the related test plans:
• When “covered” under an applicable limited warranty, claim this control module-related repair work
using the applicable defect code and labor operations in KSD2/AIR.
[ Copyright ©2018 BMW of North America, Inc. ]
https://www.minitis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/469...
8/1/2018
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