BULLETIN NUMBER:
IB17-X-002A

IMPORTANT SERVICE
INFORMATION FOR:
 SERVICE MANAGER
 SERVICE ADVISOR
 TECHNICIAN
 PARTS DEPARTMENT
 WARRANTY PERSONNEL

ISSUE DATE:
JULY 2018
GROUP:
MISCELLANEOUS

NEW MODEL ENGINEERING EVALUATION PROGRAM
AFFECTED VEHICLES


2018-2019MY Isuzu FTR Vehicles

This bulletin supersedes information bulletin IB17-X-002. This bulletin is being revised to
update Model Years. Please discard previous bulletin IB17-X-002.

INFORMATION
IMPORTANT: This service bulletin is not applicable to Isuzu Commercial Truck of
Canada dealers.
Product teams continually seek valuable information for product quality and engineering
improvements. For the new 2018 model year FTR, Isuzu Commercial Truck of America, Inc.
(Isuzu) will be strictly monitoring complete vehicle performance and reliability. Prior to
repairing any 2018-2019MY Isuzu FTR, dealers are asked to call the Isuzu CV Technical
Assistance Center (TAC) to provide detailed failure and diagnostic information and to confirm
the proposed repair method. When the dealer closes the TAC case, any necessary claim
authorization or submission direction will be provided.
Isuzu CV TAC Telephone Number: 1-877-ISUZUCV (1-877-478-9828), Prompt 2, and then
Prompt 3.
STEPS TO TAKE FOR A PROPER REPAIR
Being Prepared
Technician preparedness is a vital and necessary prerequisite to the provision of accurate
diagnoses and repair recommendations and the reduction of technician repair time.


Complete a Vehicle Health Report PRIOR to starting any repair or diagnosis.



Understand and attempt to duplicate the customer’s concern prior to calling.



Review truck repair history with the customer and through Isuzu Vehicle Information
System (IVIS).



Have all DTCs and diagnostic procedures recorded, including all values and
measurements (e.g. voltages, resistance readings, pressures, scan tool values, etc.),
before calling the TAC.



Check for published service literature such as bulletins, recalls or special policies.



Be prepared to discuss the repair you believe is required.

Contact Technical Assistance
With the above case data completed by the technician, contact Isuzu CV TAC Telephone
Number: 1-877-ISUZUCV (1-877-478-9828), Prompt 2, and then Prompt 3. Isuzu TAC will
provide repair advice and authorization to make repairs.

Closing Technical Assistance Cases
To close TAC cases:


Contact Isuzu Technical Assistance Center telephone number: 1-877-ISUZUCV (1877-478-9828), Prompt 2, and then Prompt 3.

After completing the repair(s), it is important for technicians to close every TAC case by
calling the TAC and providing the final repair information. This actual repair information will
help Isuzu better understand technical issues and improve product quality. Isuzu requests
your support in closing TAC cases.
NOTE: Giving Isuzu accurate information when closing a case helps the Technical
Assistance Specialists when assisting other technicians. Please be as detailed as possible in
the comment section. Where applicable, provide the following information:


Wire circuit # and wire color.



Terminal and pin location.



Chaffed wire and/or short location.



Part location.



Photo(s) of concern



Exactly what repair or component fixed the truck (after the repair has been verified).

Keep all replaced parts in a secure location in the event of a Warranty Parts Return Request
by Isuzu for analysis.

WARRANTY INFORMATION
Warranty claims for 2018-2019MY FTRs should have a TAC case number for submission.
The TAC case should match the warranty claim in the following fields:


Vehicle Identification Number (VIN)



Repair order number



Repair order open date



Mileage

TAC case information can be viewed in the Isuzu Communication System (ICS) under the
“Service” heading.

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