Kia Motors America, Inc.

Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA

2012-2013 MY OPTIMA BRAKE PEDAL STOPPER PAD
NEW VEHICLE LIMITED WARRANTY EXTENSION
PLEASE KEEP THIS LETTER IN THE GLOVEBOX OF THE VEHICLE
September 28, 2018
Dear Kia Optima Owner:
Kia Motors America, Inc. takes pride in providing you with high quality and dependable vehicles. In order
to maintain these standards, Kia is extending the New Vehicle Limited Warranty coverage, to all owners,
for the brake stopper pad on certain 2012-2013 MY Kia Optima vehicles from 5-years/60,000-miles to 15years/unlimited-miles, starting from the date of first service. The material of the brake pedal stopper
pad, which is located between the stop lamp switch and the brake pedal arm, may deteriorate over time
allowing the stop lamp switch plunger to remain extended when the brake pedal is released. A
deteriorated pad can result in the continuous illumination of the stop lamps.
What Should You Do?
•

Check regularly to see if the stop lamps remain illuminated after the brake pedal has been
released. If the stop lamps remain illuminated after releasing the brake pedal, contact an
authorized Kia dealership to make an appointment to have the brake pedal stopper pad replaced at
no cost to you.

•

To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right
corner (“Dealers” on a mobile device). You can also use the QR code below with your mobile
device to access this information (see the bottom of this letter for more information about QR code
use):

•

RETAIN THIS LETTER IN THE GLOVE COMPARTMENT OF YOUR KIA VEHICLE. Place this
letter in your vehicle’s glove compartment, preferably together with your vehicle’s other warranty
information. When seeking service, refer this letter to your servicing dealer. If you sell your
vehicle, ensure that you include this letter with the documents you provide to the buyer.

What If You Have Already Paid To Have This Situation Corrected?
If you have experienced this issue and repaired it at your own expense prior to the date of this notice, you
have the opportunity to obtain reimbursement for that expense whether or not you still own the vehicle.
Please mail the attached Request for Reimbursement Form along with your documentation directly to Kia
for review and consideration at the following address:

Consumer Assistance Center
Kia Motors America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Kia will review and respond to your claim within sixty (60) days of receipt. Kia may either accept or reject
the claim, or it may request more information to evaluate the claim.
Have You Changed Your Address or Sold Your Kia?
•

If you have changed your home address or no longer own your vehicle, please complete the
enclosed prepaid “Change of Address/Ownership” card and mail it to us. This will benefit later
owners of your vehicle. You can also contact the Consumer Assistance Center phone number listed
above.

What If You Have Other Questions?
•

Should you have any questions regarding this warranty extension or if your dealer does not
respond to your service request in a timely manner, please contact Kia’s Consumer Assistance
Center at 1-800-333-4542 (Monday through Friday, 5AM to 6PM, Pacific Standard Time), or
through the owner’s section of www.kia.com.

We hope that this warranty extension demonstrates Kia’s commitment to your continued satisfaction. If
you have any questions or concerns do not hesitate to contact us.
Sincerely,
Consumer Affairs Department

QR Code Use:
•
•
•

A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR
Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains,
such as URLs, text, photos, videos.
With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or
marketplace.
Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in
the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized.
For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions.