NHTSA ID Number: 10145183
Manufacturer Communication Number: TSB1854006
TSB/Document Date: 2018-10-09
Summary
This is a Technical Service Bulletin sent to dealers. This bulletin provides instructions for downloading software and updating the Display Audio unit for customers who experience the rear view camera displaying on the Display Audio while driving, when the vehicle is not in Reverse.
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TSB/Document ID: TSB1854006
Replacement Service Bulletin Number:
MFR Communication Date: 2018-08-09
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL
MFR Component System:
MFR Component Subsystem:
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Page 1 of 15
SUBJECT:
DISPLAY AUDIO SOFTWARE UPDATE
FOR REAR VIEW CAMERA DISPLAYING
WHILE DRIVING
No:
TSB-18-54-006
DATE:
August 2018
MODEL:
2014-2017 Outlander
CIRCULATE TO:
[ ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ ] SALES MANAGER
PURPOSE
Some customers may notice the rear view camera displaying on the Display Audio while driving,
when the vehicle is not in Reverse. This may be due to lagging communication between ECUs, and
may occur on vehicles with or without the Hands Free Module.
A software update for the Display Audio unit is now available to resolve the issue. If the vehicle is
equipped with the Hands Free Module, a special USB cable is required (p/n 8755A212). This cable may
be purchased, or can be loaned to your dealership as needed, on a case by case basis, after a
Techline case is created for each case. (Dealer pays only for shipping if loaned.)
Please follow instructions in this TSB to download software and update the Display Audio unit in
affected models.
!! IMPORTANT !!
READ ENTIRE BULLETIN BEFORE ATTEMPTING THIS PROCEDURE!
AFFECTED VEHICLES
2014-2017 Outlander equipped with Display Audio and rear view camera, built before February 2018
REQUIRED EQUIPMENT
1.
The update procedure for all audio types requires a dedicated USB flash drive (a.k.a. thumb
drive) formatted to FAT 32.
2 MB (or larger) USB
Flash Drive
A USB version 2.0 standard flash drive (thumb drive)
with a minimum capacity of 2.0 MB, formatted to
FAT32 is required for this procedure. Formatting to
FAT32 will erase all data from the flash drive. The flash
drive must have no other files or folders saved to it.
Dealers must obtain a flash drive locally. It should be
dedicated to this procedure and be kept in a safe place
to use for this software update.
NOTE: Always use a flash drive from a known manufacturer. Some novelty and other lower quality flash
drives may not function correctly for this procedure, even though formatted to FAT32. If you are unable
to have the flash drive begin or complete the process, try a flash drive from a different manufacturer.
2.
Vehicles equipped with Hands Free Module only: USB Cable Assy, p/n 8755A212
This part may be purchased, or can be loaned to each dealer as needed, after a Techline case
is opened. If the loan option is chosen, dealer must complete and sign the Mitsubishi
Special
Service Tool Loaner Agreement, attach to the Techline case, and pay for shipping charges.
Copyright 2018, Mitsubishi Motors North America, Inc.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
(4676)
Page 2 of 15
TSB-18-54-006
DISPLAY AUDIO SOFTWARE VERSION CHART
!! IMPORTANT !!
Be sure to copy the correct Update File to the flash drive that corresponds
to the Display Audio part number and “Old” Software Version. For instructions, refer to the next
section “Vehicle Preparation & Software Version Identification.”
Software Version
Display Audio
Part Number
Old
NEW
8701A587
11.08.00
11.09.00
M3M11109_hw09.aud
10.16.00
10.17.00
M3M11017_hw04.aud
11.00.00
11.10.00
M3M11110_hw09.aud
8701A627
06.05.00
06.08.00
06.10.00
M3M10610_hw06.aud
8701A618
03.09.00
06.11.00
M3M10611_hw06.aud
8701A560
03.08.00
06.11.00
M3M10611_hw05.aud
8701A490
02.05.00
02.07.00
M3M10207_hw02.aud
8701A183
01.22.00
8701A617
01.21.00
8701A524
01.20.00
01.23.00
M3M10123_hw02.aud
8701A407
01.19.00
8701A750
08.09.00
8701A668
08.08.00
08.13.00
M6M10813_HwD.aud
8701A692
12.04.00
12.07.00
12.09.00
M6M11209_hw0A.aud
8701A408
8701A685
Update File Name
Page 3 of 15
TSB-18-54-006
VEHICLE PREPARATION & SOFTWARE VERSION IDENTIFICATION
1.
Confirm the current software version in the Service mode to identify the correct Update File
that will be copied to the flash drive.
1) HOLD
a.
Enter the Service mode (from any screen).
2014-2015 Outlander:
1) While holding down the MENU button:
2
2) Touch and release the area indicated in the
bottom left of the screen.
3
3) Then press and hold the area indicated in the
upper right of the screen for up to 5 seconds
until the Service screen appears..
2016-2017 Outlander:
1) While holding down the HOME button:
2
2) Touch and release the area indicated in the
bottom left of the screen.
3
3) Then press and hold the area indicated in the
upper right of the screen for up to 5 seconds
until the Service screen appears.
1) HOLD
b. On the Service
Indication.”
c.
screen,
touch
“Versions
Check the version of the “Main Microcomputer”
(last 6 digits, e.g., “12.04.00” as shown at left)
and compare to the Software Version numbers
in the “Display Audio Software Version Chart”
on page 2 of this TSB.
d. If the version displayed matches one of the
“Old” versions, then the Display Audio needs to
be updated with the new software.
NOTE: If the version displayed is in the “New” list,
then the Display Audio unit is at the latest update.
This TSB does not apply.
e.
Write down the matching “Update File Name” for this Software Version (or print a copy of
page 2, and mark/highlight the file name).
You will need this information to copy the correct file to the USB flash drive for the update
procedure.
Page 4 of 15
TSB-18-54-006
2.
Identify whether the vehicle has the Hands Free Module.
Example of Hands Free Module in Monroney
NOTE: View the vehicle's Monroney on the Superscreen
to verify if vehicle is equipped with the Hands Free
system.
D
NO - If the vehicle does NOT have the Hands Free Module, the update can be performed by
plugging the USB flash drive directly into the USB port located in the center console.
D
YES - If the vehicle has the Hands Free Module, a special USB Cable Assembly (p/n 8755A212)
is needed to plug into the back of the audio unit to perform the update.
Refer to Special Instructions below.
Special Instructions to Purchase or Loan USB Cable Assembly, p/n 8755A212
D
Purchase: The USB Cable Assembly may be purchased as a normal parts order from your
PDC.
D
Loan: The USB Cable Assembly may be loaned to your dealership under the Special
Service Tool Loaner Program.
1) Create a Techline case, include this TSB number and the Main Microcomputer version
number obtained in step 1 above.
2) Complete and sign the Mitsubishi Special Service Tool Loaner Agreement. Attach the
completed Special Service Tool Loaner Agreement form to the Techline case. The form
can be found on MDL, under service > service tech resources > Service Related Items >
Special Service Tool Loaner Program.
NOTE: Dealer will be billed for shipping charges.
3) Then call Techline at 800-446-6064, give them this TSB number, and inform them you
are updating the audio unit in a vehicle with a Hands Free Module.
4) MMNA will then ship the cable to your dealership, as needed, on a case-by-case basis.
D
Ask the customer to return for the update after the USB cable has arrived at your
dealership.
Page 5 of 15
TSB-18-54-006
UPDATE PROCEDURE
A. Download Software Update Files from MDL
NOTE: The software update file must be downloaded to a USB flash drive on a non-MEDIC PC. The file
CANNOT be downloaded using the MDL access on your MEDIC.
!! IMPORTANT !!
Dealers must NOT provide software updates or instructions directly to
customers.
1.
On your PC desktop, create a new folder and title it
“DA Update for Rear View Camera.”
2.
Open a web browser and access the MDL.
3.
From the MDL Main Page, choose “service” ->
“service tech resources.“
4.
In the LH column, under “service tech resources,”
click on “Display Audio Update for Rear View
Camera Issue.”
5.
Click on the “DOWNLOAD” button.
Page 6 of 15
TSB-18-54-006
6.
When the “File Download” window appears, click
“Save as.”
NOTE: A download progress window may appear. Do
not click on the “Cancel” button.
The download progress window will close when the
download is complete.
7. A “Save As” window will appear.
8.
In the window, navigate to your new folder (e.g.,
“desktop\DA Audio Update for Rear View Camera”)
and double-click the name to open it.
9.
Click “Save” in the window.
10. When download is completed, Click “Open folder.”
11. A File Explorer window opens showing the zip file
in the destination folder created earlier.
Page 7 of 15
TSB-18-54-006
12. Select the Zip file, right-click, and select “Extract
All…“ to extract the files to this folder.
13. Click “Extract” in the window.
14. A new File Explorer view shows the extracted
folder. You may keep this window open for the next
process (Transfer Update File to USB Flash Drive).
NOTE: Keep a copy of the update files on your PC in case your USB flash drive is lost or damaged.
Page 8 of 15
TSB-18-54-006
B. Transfer Update File to USB Flash Drive
! CAUTION
This procedure includes steps to determine the USB flash drive file format and
reformat it to FAT32 if necessary. If you must reformat your USB flash drive MAKE SURE YOU DO
NOT REFORMAT YOUR HARD DRIVE. On newer PCs, the C:\ drive usually contains the PC's
operating system and the D:\ drive is usually the factory image backup. If you mistakenly select
either of these drives, it will be reformatted and all data on that drive will be erased.
1. Check your USB flash drive's format.
a.
Connect your flash drive to a USB port on your PC.
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