NHTSA ID Number: 10145051
Manufacturer Communication Number: PC644.2
TSB/Document Date: 2018-10-01
Summary
Passenger Knee Airbag Retailer Inventory - Quality Assurance Hold ***** Retailer Announcement ***** INFINITI
is committed to a high level of client service and satisfaction. This commitment requires INFINITI to periodically place certain vehicles on a temporary Quality Assurance (QA) Hold to assure that these vehicles, as delivered to our clients, meet our exacting standards and our clients? expectations. Effective immediately, Infiniti is placing a temporary Quality Assurance (QA) Hold on approximately 1,388 specific MY 2019 QX50 vehicles due to a potential Passenger Knee Airbag quality issue that requires further investigation. Until this investigation is completed, DO NOT SELL the vehicles affected by this QA hold. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS: 1. Verify if vehicles are affected by this Quality Assurance Hold using Service Comm or DBS National Service History ? Open Campaign I.D. PC644 - New vehicles in retailer inventory can also be identified through the attached VIN list or by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). - Refer to IPSB 15-286 for additional information - Please continue to check newly arriving inventory for campaign applicability. 2. Please do not drive, loan, or sell any of the affected vehicles in Retailer Inventory subject to this Quality Assurance Hold. 3. No further action is necessary at this time. INFINITI will provide an update no later than September 12, 2018. Thank you for your prompt attention to this matter and we apologize for any inconvenience this may have caused.
2019 QX50 Passenger Knee Airbag
Retailer Quality Hold
Affected Retailer Inventory
I.D. PC644
As of 8-22-18
% or Rtl Inv
nationally
Row Labels Count of VIN
62
388
41%
72
248
26%
82
122
13%
92
186
20%
Grand Total
944
100%
• Please continue to check newly arriving inventory for campaign applicability.
2019 QX50 Passenger Knee Airbag
Retailer Quality Hold
Affected Retailer Inventory
I.D. PC644
As of 8-22-18
Region
District
Count of VIN
62 01
66
02
94
03
103
04
41
05
51
06
33
62 Total
388
72 01
66
02
50
03
25
04
26
05
34
06
17
07
30
72 Total
248
82 01
36
02
13
03
25
04
48
82 Total
122
92 01
34
02
69
03
25
04
15
05
10
06
33
92 Total
186
Grand Total
944
As of 8-22-18
Region
District
62 01
2019 QX50 Passenger Knee Airbag
Retailer Quality Hold
Affected Retailer Inventory
I.D. PC644
Retailer ID
70075
Retailer Name
BOB MOORE INFINITI, LLC.
70078
BOB MOORE INFINITI, LLC. Total
GRUBBS INFINITI, LTD.
70477
GRUBBS INFINITI, LTD. Total
CREST INFINITI
VIN
3PCAJ5M10KF118023
3PCAJ5M13KF117769
3PCAJ5M15KF117501
3PCAJ5M15KF117868
3PCAJ5M30KF117410
3PCAJ5M32KF117537
3PCAJ5M39KF117292
3PCAJ5M11KF116622
3PCAJ5M12KF118072
3PCAJ5M13KF116542
3PCAJ5M16KF117037
3PCAJ5M19KF117694
3PCAJ5M32KF117604
3PCAJ5M35KF117340
3PCAJ5M39KF118264
3PCAJ5M10KF117731
3PCAJ5M11KF116619
3PCAJ5M11KF117057
3PCAJ5M11KF118208
3PCAJ5M13KF116251
3PCAJ5M13KF117089
3PCAJ5M13KF117254
3PCAJ5M13KF117593
3PCAJ5M13KF117755
3PCAJ5M13KF118128
3PCAJ5M13KF118517
3PCAJ5M14KF116260
3PCAJ5M14KF117201
3PCAJ5M14KF117408
3PCAJ5M14KF117442
3PCAJ5M15KF115795
3PCAJ5M15KF118230
3PCAJ5M16KF116972
3PCAJ5M16KF117460
3PCAJ5M19KF116237
3PCAJ5M19KF117257
3PCAJ5M19KF117517
3PCAJ5M1XKF116358
3PCAJ5M1XKF117414
3PCAJ5M1XKF118045
3PCAJ5M1XKF118188
3PCAJ5M1XKF118482
Count of VIN
1
1
1
1
1
1
1
7
1
1
1
1
1
1
1
1
8
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
70477
70487
CREST INFINITI Total
JACKIE COOPER INFINITI
70538
JACKIE COOPER INFINITI Total
SEWELL INFINITI/FT. WORTH
70570
71077
71230
01 Total
02
CREST INFINITI
70079
3PCAJ5M39KF117258
3PCAJ5M39KF118118
3PCAJ5M3XKF116684
3PCAJ5M31KF116380
3PCAJ5M32KF117151
3PCAJ5M38KF117851
3PCAJ5M3XKF118337
3PCAJ5M12KF115723
3PCAJ5M12KF118301
3PCAJ5M14KF118168
SEWELL INFINITI/FT. WORTH Total
INFINITI OF LUBBOCK
3PCAJ5M11KF117091
INFINITI OF LUBBOCK Total
SEWELL INFINITI
3PCAJ5M10KF116532
3PCAJ5M10KF117132
3PCAJ5M11KF116216
3PCAJ5M11KF116250
3PCAJ5M11KF118144
3PCAJ5M15KF117479
3PCAJ5M15KF118017
3PCAJ5M16KF117233
3PCAJ5M18KF117802
3PCAJ5M19KF116383
3PCAJ5M19KF117971
3PCAJ5M33KF116915
SEWELL INFINITI Total
STEVEN INFINITI
3PCAJ5M37KF116562
STEVEN INFINITI Total
WEST HOUSTON INFINITI LTD
WEST HOUSTON INFINITI LTD Total
3PCAJ5M10KF116949
3PCAJ5M11KF116541
3PCAJ5M11KF117673
3PCAJ5M11KF117771
3PCAJ5M11KF118354
3PCAJ5M11KF118371
3PCAJ5M12KF116533
3PCAJ5M12KF118475
3PCAJ5M15KF115733
3PCAJ5M16KF118107
3PCAJ5M16KF118463
3PCAJ5M17KF116544
3PCAJ5M17KF116978
3PCAJ5M17KF117760
3PCAJ5M18KF117556
3PCAJ5M19KF117288
3PCAJ5M1XKF117719
3PCAJ5M1XKF118062
3PCAJ5M36KF118464
1
1
1
30
1
1
1
1
4
1
1
1
3
1
1
1
1
1
1
1
1
1
1
1
1
1
1
12
1
1
66
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
19
70403
AUSTIN INFINITI, INC.
70545
AUSTIN INFINITI, INC. Total
BERT OGDEN INFINITI
70551
BERT OGDEN INFINITI Total
ED HICKS INFINITI
70562
ED HICKS INFINITI Total
INFINITI OF BOERNE
71235
INFINITI OF BOERNE Total
SOUTHWEST INFINITI
71236
SOUTHWEST INFINITI Total
INFINITI OF SAN ANTONIO
3PCAJ5M11KF118273
3PCAJ5M12KF117682
3PCAJ5M12KF118105
3PCAJ5M13KF118047
3PCAJ5M15KF115747
3PCAJ5M16KF116535
3PCAJ5M16KF117183
3PCAJ5M16KF117944
3PCAJ5M18KF116195
3PCAJ5M18KF117296
3PCAJ5M18KF118013
3PCAJ5M18KF118576
3PCAJ5M19KF117808
3PCAJ5M11KF118225
3PCAJ5M17KF118066
3PCAJ5M13KF118498
3PCAJ5M16KF118155
3PCAJ5M16KF118379
3PCAJ5M10KF115770
3PCAJ5M18KF117413
3PCAJ5M10KF117227
3PCAJ5M11KF117740
3PCAJ5M11KF118063
3PCAJ5M12KF116502
3PCAJ5M12KF116967
3PCAJ5M12KF117097
3PCAJ5M12KF117360
3PCAJ5M14KF117411
3PCAJ5M15KF117353
3PCAJ5M15KF117739
3PCAJ5M15KF118518
3PCAJ5M16KF115823
3PCAJ5M16KF118527
3PCAJ5M17KF117015
3PCAJ5M17KF117323
3PCAJ5M17KF117564
3PCAJ5M17KF118522
3PCAJ5M18KF117220
3PCAJ5M19KF118585
3PCAJ5M1XKF117722
3PCAJ5M36KF116441
3PCAJ5M38KF116506
3PCAJ5M3XKF118483
3PCAJ5M12KF116838
3PCAJ5M17KF116575
3PCAJ5M17KF118200
1
1
1
1
1
1
1
1
1
1
1
1
1
13
1
1
2
1
1
1
3
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
23
1
1
1
71236
71488
71501
02 Total
03
70052
INFINITI OF SAN ANTONIO
INFINITI OF SAN ANTONIO Total
SEWELL INFINITI/N HOUSTON
3PCAJ5M19KF118327
3PCAJ5M1XKF118529
3PCAJ5M10KF116613
3PCAJ5M11KF117320
3PCAJ5M11KF117687
3PCAJ5M12KF116435
3PCAJ5M12KF117472
3PCAJ5M13KF117710
3PCAJ5M13KF117786
3PCAJ5M13KF117948
3PCAJ5M13KF118338
3PCAJ5M14KF116288
3PCAJ5M14KF117019
3PCAJ5M15KF117255
3PCAJ5M16KF118575
3PCAJ5M17KF117094
3PCAJ5M17KF117144
3PCAJ5M18KF117427
3PCAJ5M18KF117489
3PCAJ5M18KF117976
3PCAJ5M19KF117503
3PCAJ5M19KF117548
3PCAJ5M33KF118583
3PCAJ5M39KF117342
SEWELL INFINITI/N HOUSTON Total
CLEAR LAKE INFINTI
3PCAJ5M14KF117375
3PCAJ5M14KF118185
3PCAJ5M16KF116390
3PCAJ5M1XKF116604
3PCAJ5M1XKF117297
CLEAR LAKE INFINTI Total
WARREN HENRY INFINITI
WARREN HENRY INFINITI Total
3PCAJ5M11KF115762
3PCAJ5M13KF117156
3PCAJ5M13KF117836
3PCAJ5M14KF116999
3PCAJ5M14KF117490
3PCAJ5M14KF117540
3PCAJ5M14KF118302
3PCAJ5M15KF117787
3PCAJ5M16KF117782
3PCAJ5M16KF118141
3PCAJ5M18KF116603
3PCAJ5M19KF115539
3PCAJ5M19KF116254
3PCAJ5M19KF118232
3PCAJ5M1XKF117171
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TSB/Document ID: PC644.2
Replacement Service Bulletin Number:
MFR Communication Date: 2018-08-22
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: AIR BAGS
MFR Component System:
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