NHTSA ID Number: 10145049
Manufacturer Communication Number: PC644
TSB/Document Date: 2018-10-01
Summary
Incorrect Vehicle Emission Control (VECI) Information Label ***** Quality Action Summary ***** Nissan
is conducting a quality action on approximately 87 specific MY2018 Murano (Z52) vehicles. Nissan has determined that the information on the emission label affixed to the underside of the hood was incorrectly printed. To remedy this, Nissan will replace the incorrect label on the affected vehicles with a new emission label. The old label will be removed and the new label will be applied. These vehicles are either currently in dealer inventory or assigned and in transit to the dealer. Nissan will send a sufficient quantity of corrected labels to address any affected vehicles in dealer inventory. New labels will arrive via Federal Express by Friday, August 24, 2018. ***** What Dealers Should Do ***** 1. Verify if vehicles are affected by this quality action using Service Comm or National Service History ? Open Campaign I.D. PC641. - New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). - Refer to NPSB 15-460a for additional information - Please continue to check newly arriving inventory for campaign applicability. 2. Use the attached procedure to replace the VECI labels on affected vehicles. 3. Please do not drive, sell, lease, loan, rent, or trade the specific 2018 Murano vehicles in dealer inventory subject to this quality action. Thank you for your prompt attention to this matter.
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TSB/Document ID: PC644
Replacement Service Bulletin Number:
MFR Communication Date: 2018-08-16
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:LABELS
MFR Component System:
MFR Component Subsystem:
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QUALITY ACTION
CAMPAIGN BULLETIN
Passenger Knee Airbag
Retailer Inventory - Quality Assurance Hold
Reference: PC644
Date: August 22, 2018
Attention: Retailer Principal, Sales, Parts and Service Managers
Affected Models/Years:
Affected
Population:
Retailer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
NA
1,388
August 22, 2018
YES
MY2019 QX50 (J55)
***** Retailer Announcement *****
INFINITI is committed to a high level of client service and satisfaction. This commitment requires
INFINITI to periodically place certain vehicles on a temporary Quality Assurance (QA) Hold to assure
that these vehicles, as delivered to our clients, meet our exacting standards and our clients’
expectations.
Effective immediately, Infiniti is placing a temporary Quality Assurance (QA) Hold on approximately
1,388 specific MY 2019 QX50 vehicles due to a potential Passenger Knee Airbag quality issue that
requires further investigation. Until this investigation is completed, DO NOT SELL the vehicles
affected by this QA hold.
***** What Retailers Should Do *****
PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS:
1. Verify if vehicles are affected by this Quality Assurance Hold using Service Comm or DBS National
Service History – Open Campaign I.D. PC644
New vehicles in retailer inventory can also be identified through the attached VIN list or by
using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
Refer to IPSB 15-286 for additional information
Please
continue to check newly arriving inventory for campaign applicability.
2. Please do not drive, loan, or sell any of the affected vehicles in Retailer Inventory subject to this
Quality Assurance Hold.
3. No further action is necessary at this time. INFINITI will provide an update no later than September
12, 2018.
Thank you for your prompt attention to this matter and we apologize for any inconvenience this may
have caused.
PC644 | Original Document
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