NHTSA ID Number: 10145044
Manufacturer Communication Number: P8309-P8310
TSB/Document Date: 2018-10-01
Summary
Driver Air Bag Inflator Field Quality Parts Collection Initiative ***** Collection Initiative Summary ***** Nissan
is conducting a special parts collection activity to replace the driver side air bag inflators free of charge on specific MY2009 and MY2010 cube (Z12) vehicles registered in the following states: - Zone A: Florida and Georgia - Zone C: New York These vehicles were selected based on geographic location and are not subject to a recall. Instead, Nissan wishes to collect and examine approximately three-hundred (300) air bag inflators from Zone A and one-hundred (100) from Zone C. This activity is being proactively undertaken by Nissan in coordination with National Highway Traffic Safety Administration (NHTSA). Nissan will be notifying owners asking them to participate in this important parts collection activity. As an incentive for participation, Nissan is offering a complimentary oil change for participating customers. NOTE: Customers should be informed that this parts collection activity is timelimited. Once a sufficient number of in-use inflators has been collected, this activity will end. ***** What Dealers Should Do**** 1. Florida, Georgia, and New York dealers should verify if vehicles are eligible for this parts collection activity using Service Comm or DBS National Service History ? Open Campaign. Campaign ID: - P8309 - Zone A: Florida and Georgia - P8310 - Zone C: New York NOTE: These activities are zone/state-specific and limited to vehicles currently registered and located in the designated states. Dealers located in other States should not service any vehicles; even if listed in Service Comm/DBS National Service History ? Open Campaign. 2. Dealers should use NTB18-053 to service any vehicles subject to this activity.
QUALITY ACTION
CAMPAIGN
BULLETIN
Driver Air Bag Inflator
Field Quality Parts Collection Initiative
Reference: P8309 & P8310
Date: August 3, 2018
Attention: Dealer Principal, Sales, Service & Parts Managers
Campaig
n ID:
P8309
P8310
Potentially Eligible
Models/Years:
Eligible
Population:
MY2009-10 cube (Z12) –
ZONE A
MY2009-10 cube (Z12) –
ZONE C
Dealer
Inventory:
SERVICE COMM
Activation
Date:
NA
August 3, 2018
4,598
1,360
Stop Sale
In Effect:
NO
***** Collection Initiative Summary *****
Nissan is conducting a special parts collection activity to replace the driver side air bag
inflators free of charge on specific MY2009 and MY2010 cube (Z12) vehicles registered in
the following states:
Zone A: Florida and Georgia
Zone C: New York
These vehicles were selected based on geographic location and are not subject to a
recall. Instead, Nissan wishes to collect and examine approximately three-hundred (300)
air bag inflators from Zone A and one-hundred (100) from Zone C. This activity is being
proactively undertaken by Nissan in coordination with National Highway Traffic Safety
Administration (NHTSA).
Nissan will be notifying owners asking them to participate in this important parts collection
activity. As an incentive for participation, Nissan is offering a complimentary oil
change for participating customers.
NOTE: Customers should be informed that this parts collection activity is timelimited. Once a sufficient number of in-use inflators has been collected, this activity will
end.
***** What Dealers Should Do****
1. Florida, Georgia, and New York dealers should verify if vehicles are eligible for this
parts collection activity using Service Comm or DBS National Service History – Open
Campaign.
Campaign ID:
P8309 - Zone A: Florida and Georgia
P8310 - Zone C: New York
NOTE: These activities are zone/state-specific and limited to vehicles currently
registered and located in the designated states. Dealers located in other States should not
service any vehicles; even if listed in Service Comm/DBS National Service History – Open
Campaign.
2. Dealers should use NTB18-053 to service any vehicles subject to this activity.
P8309 & P8310 | Original Document
3. The service department should submit the applicable warranty claim for the action(s)
performed so it can be closed on Service Comm and release the vehicle.
***** Release Schedule *****
Parts
Driver air bag inflator 98560-3VY8A are currently on parts restriction.
Nissan has developed an automatic parts shipment to provide each
eligible dealer with two (2) parts each. Parts will begin to arrive at
dealerships by August 7, 2018.
Dealers may place an SVC order on DBS to obtain parts as needed for
retail customers beginning August 8, 2018 at 9:00 AM CST.
Do not order parts for this activity until you have depleted your parts
inventory and have additional customers scheduled. Nissan is collecting
a small quantity of these parts and will collect all unused parts at the
end of this activity.
Nissan recommends service appointments be made for at least 7 days
from parts order acknowledgement.
J-52352 – USB Bar Code Scanner
Dealers have already been sent these special tool. Additional tools are
available via TechMate @ 1-800-662-2001
Special
Tool
Repair
Owner
Notification
Dealers will contact eligible customers directly.
NTB18-053
Frequently Asked Questions (FAQ):
Q.
Is this a safety recall?
A.
No.
Q.
What is the reason for this parts collection activity?
A.
Nissan has pre-selected some vehicles in order to examine the driver air bag inflators
installed in 2009-2010 cube vehicles registered in specific states. These vehicles
were selected based on geographic location and are not subject to a recall.
Instead, Nissan wishes to examine three-hundred (300) air bag inflators from Zone
A and one-hundred (100) from Zone C in coordination with National Highway Traffic
Safety Administration (NHTSA).
Q.
Do these air bags have the same problem as the other recalled Takata air
bags?
A.
Nissan is not aware of any defect in the vehicles subject to this parts collection
activity. Nissan is collecting parts the subject inflators in order to examine them in
coordination with the National Highway Traffic Safety Administration (NHTSA).
P8309 & P8310 | Original Document
Q.
Why is Nissan conducting a part collection if there isn’t a problem with the
air bags?
A.
The National Highway Traffic Safety Administration (NHTSA) has asked Nissan and
other automobile manufacturers to help with an activity to examine certain airbag
inflators.
Q.
How many vehicles are eligible?
A.
Pre-selected 2009-2010 cube vehicles currently registered in Florida, Georgia and
New York are eligible. Dealers will invite eligible vehicle owners to participate.
Dealers should advise customers that this parts collection activity is time-limited.
Once a sufficient number of in-use inflators has been collected, this activity will end.
Dealers are recommended to only schedule appointments up to two (2) weeks in
advance to avoid customer dissatisfaction should the activity end before a customer’s
scheduled appointment. Dealers may offer a complimentary oil and filter change for
participation in this activity.
Dealers will be notified in advance of when we intend to shut down each collection
activity to enable dealers to communicate with their customers as necessary and
complete previously scheduled appointments.
Q.
Why are these activities limited to certain dealers?
A.
Nissan has pre-selected some vehicles for this activity based on geographic location
and provided a unique list of VINs that are included in a dealers assigned customer
base.
Q.
How long will the inflator recovery and replacement take?
A.
This service free service should take up to one (1) hour to complete. The
complimentary oil change may take additional time. Owners have been advised to
call ahead for an appointment.
Q.
When will vehicle owners be notified?
A.
Nissan dealers are responsible for notifying their eligible owners.
Q.
Are parts readily available?
A.
Yes. Dealers with eligible customers will receive an automatic parts shipment to
provide each dealer with two (2) parts each. Parts will begin to arrive at your dealer
by August 7, 2018. Dealers may place an SVC order on DBS to obtain parts as
needed for retail customers beginning August 8, 2017 at 9:00 AM CST.
P8309 & P8310 | Original Document
Q.
Are the subject vehicles safe to drive?
A.
Yes, this is not a safety recall.
Q.
What happens if this activity ends before the parts in my vehicle can be
collected?
A.
Nissan plans to end this activity once Nissan obtains the desired quantity of inflators
from each geographic area and model/model year. You may continue to operate your
vehicle normally as this owner participation in this activity is optional.
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
Nissan encourages dealers to schedule appointments for customers eligible for this
activity and order parts in advance of customer appointments in order to minimize
the need for rental expense. Should parts not be immediately available, rental is
available under the collection activity:
EXPENSE CODE
502
DESCRIPTION
Rental Expense
AMOUNT
$80 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.
Please refer to WIB17-011 for additional information on application of rental reimbursement.
Q.
Is there any charge for the repair?
A.
No, the repair will be performed for the customer free of charge for parts and labor.
Customers will also be eligible for a free oil change for completing this activity.
Note: Dealers must perform the oil change at the time of the inflator replacement in
order to claim the oil change as part of the parts collection activity warranty claim.
Q.
What model year vehicles are involved?
A.
Certain 2009-2010 cube vehicles currently registered in Florida, Georgia and New
York are eligible. Each dealer, with eligible vehicles in their assigned customer base,
was provided a list of eligible VINs.
Q.
Are you conducting this activity on any other Nissan (or Infiniti) models?
A.
No.
P8309 & P8310 | Original Document
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TSB/Document ID: P8309-P8310
Replacement Service Bulletin Number:
MFR Communication Date: 2018-08-03
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: AIR BAGS
MFR Component System:
MFR Component Subsystem:
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