David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

August 10, 2018
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Optional Product Improvement Program 17G01 – Supplement #2
Certain 2013-2017 Model Year Police Interceptor Utility Vehicles
Rear Suspension Toe Link Replacement

REF:

Optional Product Improvement Program 17G01 – Supplement #1
Dated January 31, 2018
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD - Safety Recall 16S18 Supplement #2
Dated August 10, 2018

REF:

New! REASON FOR THIS SUPPLEMENT
Technical Information: Updated to remind dealers that the new toe link adjustment sleeve jam nuts
are only finger tight and must be tightened even when rear toe adjustment is not necessary.
PROGRAM TERMS
This program will be in effect through January 31, 2019. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle

Model
Year

Assembly Plant

Build Dates

Police Interceptor
Utility

2013-2017

Chicago

August 25, 2011 through January 19, 2017

Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
The affected vehicles may be used in high-speed pursuit and extreme maneuvers by police fleet
customers, increasing the bending stress on the rear suspension toe link(s), that can increase the
likelihood of a rear suspension toe link fracture. A customer with a fractured rear suspension toe link
may experience noise, unusual vehicle handling characteristics, or difficulty controlling the vehicle.
SERVICE ACTION
Upon customer request, dealers are to replace both rear suspension toe links, check alignment and, if
necessary, adjust rear toe. This service must be performed on all affected vehicles at no charge to
the vehicle owner.
NOTE: Some of the affected vehicles are also included in Safety Recall 16S18. Rear
suspension toe link replacement provides a single repair for 16S18 and 17G01. If affected, the
Ford system will automatically close 16S18 upon claim payment of 17G01.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters were mailed the week of August 28, 2017. Owner letters for vehicles that were added
to the program will be mailed the week of February 12, 2018. Dealers should repair any affected
vehicles that arrive at their dealerships, whether or not the customer has received a letter.

 Copyright 2018 Ford Motor Company

New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

David J. Johnson

 Copyright 2018 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Optional Product Improvement Program 17G01 – Supplement #2
Certain 2013-2017 Model Year Police Interceptor Utility Vehicles
Rear Suspension Toe Link Replacement
OASIS ACTIVATION
OASIS will be activated on August 15, 2017. OASIS will be activated for the vehicles that were added
to the program on January 31, 2018.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on August
15, 2017. FSA VIN Lists will be available for the vehicles that were added to the program on January
31, 2018.
Owner names and addresses were made available by September 8, 2017. Owner names and
addresses will be activated for the vehicles that were added to the program by February 23, 2018.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request
to the SSSC Web Contact Site prior to completing the repair.

 Copyright 2018 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Optional Product Improvement Program 17G01 – Supplement #2
Certain 2013-2017 Model Year Police Interceptor Utility Vehicles
Rear Suspension Toe Link Replacement
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer
expires June 30, 2018.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter.
There is no expiration date for emergency repair refunds. Non-covered repairs, or those
judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with rear suspension toe link
replacement due to fracture.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
CLAIMS PREPARATION AND SUBMISSION
• Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS)
online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(17G01) is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Additional labor and/or parts must be claimed as related damage on a separate repair line
from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator.
• Submit refunds on a separate repair line.
- Program Code: 17G01
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
• Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
• PROGRAM TERMS: This program will be in effect through January 31, 2019. There is no
mileage limit for this program.
NOTE: If affected, the Ford system will automatically close 16S18 upon claim payment of 17G01.

 Copyright 2018 Ford Motor Company

ATTACHMENT II
Page 1 of 1
Optional Product Improvement Program 17G01 – Supplement #2
Certain 2013-2017 Model Year Police Interceptor Utility Vehicles
Rear Suspension Toe Link Replacement
LABOR ALLOWANCES
Description

Labor Operation

Labor Time

Replace both rear suspension toe links

17G01B

0.6 Hours

Check alignment and, if necessary, adjust rear toe

17G01C

0.6 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number

Description

DB5Z-5A972-J

Rear Toe Link Kit

Order
Quantity

Claim
Quantity

1

1

Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.

 Copyright 2018 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 2
OPTIONAL PRODUCT IMPROVEMENT PROGRAM 17G01-S2

CERTAIN 2013-2017 MODEL YEAR POLICE INTERCEPTOR UTILITY VEHICLES —
REAR SUSPENSION TOE LINK REPLACEMENT
OVERVIEW
The affected vehicles may be used in high-speed pursuit and extreme maneuvers by police fleet
customers, increasing the bending stress on the rear suspension toe link(s), that can increase the
likelihood of a rear suspension toe link fracture. A customer with a fractured rear suspension toe link
may experience noise, unusual vehicle handling characteristics, or difficulty controlling the vehicle.
Upon customer request, dealers are to replace both rear suspension toe links, check alignment and, if
necessary, adjust rear toe.
Recommended Tool List:
1/2" Drive Impact Gun
1/2" Drive 19mm Deep Impact Socket
1/2" Drive Extension 9 in (229 mm)
1/2" Drive 18mm Shallow Swivel Impact
1/2" Drive Torque Wrench
21mm Wrench
7/8" Wrench
Tape Measure
Jack Stand

CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
8/2018

ATTACHMENT III
PAGE 2 OF 2
OPTIONAL PRODUCT IMPROVEMENT PROGRAM 17G01-S2

SERVICE PROCEDURE
WARNING: Suspension fasteners are critical parts that affect performance of vital components
and systems. Tighten fasteners as specified. Measure the distance from the center of the wheel
hub to the lip of the fender with the vehicle in a level, static ground position (ride height) before
disassembly. When securing the new toe link, it must be secured at the previously measured ride
height.
WARNING: Tighten the suspension bushing fasteners with the suspension supported at ride
height or with the weight of the vehicle resting on the wheels and tires, otherwise toe link and
bushing damage may occur.
1. Replace both rear toe links and all fasteners. Please follow the Workshop Manual (WSM) procedures
in Section 204-02.
NOTE: The new toe link adjustment sleeve jam nuts are only finger tight. The jam nuts must be
tightened to the torque specification in the WSM even if toe adjustment is not necessary.
NOTE: The toe links must be secured at ride height during replacement. See Figure 1.

RIDE
HEIGHT
RIDE
HEIGHT

1616A

FIGURE 1

CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
8/2018

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT