NUMBER:
GROUP:
DATE:

08-028-15
Electrical
March 24, 2015

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-108-14, DATED DECEMBER
09, 2014, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE
HIGHLIGHTED WITH **ASTERISKS** AND INCLUDES A NEW BUILT ON OR BEFORE
DATE.
SUBJECT:
RA2 Radio Software Enhancements
OVERVIEW:
This bulletin involves updating the radio's software.
MODELS:
2015

(WK)

Jeep Grand Cherokee

2015

(KL)

Jeep Cherokee

2015

(DS)

Ram 1500 Pickup

2015

(DJ)

Ram 2500 Pickup

2015

(D2)

Ram 3500 Pickup

2015

(DD)

Ram 3500 Cab Chassis

2015

(DP)

Ram 4500/5500 Cab Chassis

2015

(DX)

Ram Truck (Mexico)

NOTE: This bulletin applies to vehicles built on or before **December 17, 2014 (MDH
1217XX)** equipped with UConnect 5.0 AM/FM/BT (sales code RA2).
SYMPTOM/CONDITION:
A customer may experience one or more of the following:
•

Not able to change state of heated seats and/or steering wheel during stop event on
Stop/Start vehicles.
• Touchscreen confirmation beep may be too loud (Grand Cherokee only).
• U0208-00 - Loss Communication With Heated Seat Control Module (Cherokee only).
Improvements:
•
•
•

Only allow vehicle settings to be changed in run mode. To help ensure settings are
properly saved.
Always gray out text message soft keys for non-supporting devices.
Voice Recognition (VR) improved accuracy.

08-028-15

-2-

DIAGNOSIS:
Use a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available to verify if
DTCs are set. If DTCs or symptom conditions, other than the ones listed above are
present, record the issues on the repair order and repair as necessary before proceeding
further with this bulletin.
If the customer describes the symptom/condition listed above, or if the technician finds the
DTC, perform the Repair Procedure.
NOTE: Software updates are now available for download to USB on the Uconnect
website.
REPAIR PROCEDURE:
1. Has the USB flash drive been created?
a. Yes >>> Proceed to Step #3.
b. No >>> Proceed to Step #2.
2. Go to DealerCONNECT>Service>UCONNECT Information & Utilities> Uconnect
Dealer software downloads to download the files. Follow the instructions on the
website to create the USB flash drive.
NOTE: A blank USB flash drive must be used to download the software. The USB
flash drive should be 2 GB or larger.
NOTE: If the dealer cannot download the software, make sure you have proper
security access. If not have the Service Manager or Shop Foreman download
the software update.
3. Turn the ignition on and check if the vehicle is still in ship mode. This will be displayed
in the Electronic Vehicle Information Center (EVIC).
4. The vehicle must be in Customer Mode to update the radio. Is the vehicle in Ship
Mode?
a. Yes >>> Proceed to Step #5.
b. No >>> Proceed to Step #6.
5. Use the scan tool (wiTech) to put the vehicle into customer mode.
6. With the ignition on and radio powered up, insert the USB flash drive with new
software into USB hub.
7. The next screen display will have the old and new software levels. The radio will be
updated to 7.0.50.
8. Is the radio software level at or higher then the update to level?
a. Yes >>> This bulletin does not apply, normal diagnostics needs to be performed.
b. No >>> Proceed to Step #9.
9. Press the soft key “Yes” to start the update.
10. The update may take 15 minutes, no other actions will be needed.
NOTE: If the software update process is interrupted/aborted, the process should be
restarted.
NOTE: Do not cycle the ignition or touch the radio during the update process.

-3-

08-028-15

NOTE: During this process the screen will go blank 2 times. Once in the beginning
and once at the end of the re-flash process.
11. After the update is done downloading, the screen will display “Update successful”
please remove USB flash drive.
12. Do not turn off the ignition, the update is not completed. Wait until the normal radio
display screen is appears, this will take about 40 seconds.
NOTE: Use the wiTech to put the vehicle back into Ship Mode if needed.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:

Description

Skill Category

Amount

18-60-02-EB

Radio, Check Software Level and
Perform Software Update
(0 - Introduction)

6 - Electrical and Body
Systems

0.3 Hrs.

Radio Software - Create USB flash 6 - Electrical and Body
drive (First Time Only)
Systems
(0 - Introduction)

0.2 Hrs

18-60-02-EC

NOTE: The “First Time Only” LOP is used one time per dealer when downloading
the software onto a USB flash drive.
NOTE: The expected completion time for the flash download portion of this
procedure is approximately 15 minutes. Actual flash download times may be
affected by vehicle connection and network capabilities.
FAILURE CODE:
ZZ

Service Action