STAR Center News
March/April 2015

No. 87

STAR Center News
March/April Announcements

WHAT’S NEW! S ee
P age5 forS T AR
P rocessU pdates

Where to Find the STAR News…
The STAR News link has always been located in TechConnect on the home page, in the
left-side window beneath the SEARCH Box. In addition STAR News will now be
accessible through other communication channels including:
1. Link on the LMS (Academy Site)
2. Monthly Master Tech
3. Instructor Lead Training will include a reminder of electronic file location and hard
copies, when possible
4. NEW!!! Via E-mail subscription – details to follow on how to submit your E-mail
address to receive an electronic copy of the STAR News.

Something to say?
Send up your questions, comments,
suggestions, etc…

STAR Center Manager
[email protected]
STAR News Feedback
[email protected]

Chrysler Group LLC
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March/April 2015

No. 87

Safety Recall Technical Advisory (P36)
Chrysler Group LLC (Chrysler) released Safety Recall P36 – Sun Visor Wiring in August of
2014. This recall involves 2011 through 2014 model year (WD) Dodge Durango and (WK)
Jeep Grand Cherokee vehicles.
This is a large recall with over 651,000 involved vehicles registered in the United States.
To date over 350,000 successful repairs have been made by our dealership technicians.
That is approximately 54% of the involved vehicles.
There may have been some confusion on how to route the sun visor wires by a very small
group of dealership technicians. It is very important to follow the Dealer Service
Instruction provided for this recall.
It is critical that the sun visor wire remains under the clip when reinstalling the visor
to prevent improper wire routing.

Figure 1 – Wire Must Be Clipped Before Installing the Sun Visor

Chrysler Group LLC
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No. 87

“Recall” continued on P. 3
“Recall” continued from P. 2

Below are some pictures of what could result if this recall is not performed correctly. The
results shown below will not enhance the customer’s perception of your dealership and or
FCA US LLC.
We ask that you make every effort to convey to all your service technicians the importance
of performing this recall properly and to follow the instructions provided on
TechCONNECT.

Figure 2 – Result of Improperly Performed Recall

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March/April 2015

No. 87

Figure 3 - Result of Improperly Performed Recall
“Recall” continued on P. 4
“Recall” continued from P. 3

Page 10 of the recall shows the two different wire length configurations that a technician
may encounter during the repair. It is very important to determine if the vehicle has the
short sun visor wiring (2 ¾ in.) or the long sun visor wiring (4 ¾ in.) and to route the sun
visor wiring as shown in the service instructions (see Figure 13 and 14 of the recall and/or
attached photos).

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March/April 2015

No. 87

Figure 13 - Sun Visor Wire Routing (2 ¾ Inch / 70 mm Length Wire)
(Parts removed from vehicle for photographic purposes only)

Figure 14 – Sun Visor Wire Routing (4 ¾ Inch / 120 mm Length Wire)
(Parts removed from vehicle for photographic purposes only)

“Recall” continued on P. 5
“Recall” continued from P. 4

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No. 87

All service managers are being asked to review the recall repair procedure and sun visor
wire routing with all their technicians at the next dealership technician meeting. Also to
assist in proper wire routing, TechTube video TT06003 has been made available on-line.
You can find it by logging into the FCA Performance Institute Learning Center.
Thank You,
Customer Services Field Operations
Chrysler Group LLC
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Recall R08 Revised…
Be advised that the testing and repair procedure for R08 Recall (Transaxle Park Rod) has
been updated to reflect the use of an updated Park Rod Engagement Check Tool (p/n
2023000211). At this time, all dealerships should have the updated tool and the revised
recall documentation is available on DealerCONNECT. TO ENSURE YOU HAVE THE
LATEST INFORMATION, BE SURE TO REFER TO THE ON-LINE DOCUMENTION AND
NOT A PREVIOUSLY PRINTED COPY OF THE PROCEDURE.
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STAR Center Process Improvements
We’re listening!
We wanted to let you know about some on-going improvements at the STAR Center to
make sure we are providing quality technical assistance in a timely manner.


We’re adding several more STAR Agents during the months of March and April to
better handle in-coming volume.



There will soon (target - summer time) be changes made to the screens you see in
TechCONNECT when requesting technical assistance. We want to ensure we
have adequate information on “first contact” to provide quality repair guidance in a
timely manner.



We will be making more outbound calls to clarify descriptions and, again, collect as
much concise information regarding the issue as we can so we can attempt to
eliminate any delays in providing solid repair guidance.

Along with those mentioned above, there are other initiatives underway to help us to help
you get the technical support you need to take care of our customers’ service needs. We
will share more details of those as our process improvements continue to develop.
In the meantime please continue to share your feedback with us as it is a valuable tool to
help us understand the roadblocks we need to overcome to serve you better.

Chrysler Group LLC
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STAR Center News
March/April 2015
Door Trim Damage on UF, KL, DS
Warranty claims have been emerging for
damage to door trim on UF, KL and DS.
The damage is seen as heated spots in the
PVC vinyl (Figs. 1 & 2) and is typically
located at the top edge of the bolster. The
damage is most likely caused by heat guns
or high-intensity lights used when repairing
paint on the door or neighboring pillar.
Such damage can also occur using these
tools to install window tinting.

No. 87
be done. So if you’re ever in a situation
where you are looking
for certain wiring information and you are
having some difficulty getting it, try the
external link to access wiring information.
Just type it in your browser and hit enter.
The
link
is
http://wiring.dcctools.com/login.htm.
It
works
well
for
the
times
when
DealerCONNECT might be slow or
possibly unavailable for some reason.
-----------------------------------------------------

9-Speed Automatic Transmission
Knowledge Tutorial and C-Clutch
Snap Ring Repair Video
The 9-speed automatic transmission
offered in the Jeep Cherokee (KL) and
Chrysler 200 (UF) introduces an innovative
clutch application technology. This state of
the art technology offers best-in-class
efficiency, ratio spread, weight and
packaging, which translates into improved
fuel economy and performance. All of
which fits in the space of a traditional 6speed.

O verheated
S pots

Figs. 1 & 2

When such repairs are performed, proper
care must be taken to protect the door
bolsters by applying heavy duty aluminum
foil around top edge or by completely
removing the door trim panels.
----------------------------------------------------------

Are You Wired In…?
At times, finding timely wiring diagram
information has been frustrating. And even
though our folks tasked with supplying us
all with accurate and useful wiring
information have made great strides in
improving the system, there’s still work to
Chrysler Group LLC
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STAR Center

The tutorial is designed to assist with
understanding these enhancements and
provide
guidance
through
multiple
procedures for identifying the appropriate
service actions for a given condition.
The
tutorial
may
be
found
on
TechCONNECT in the “Announcements”
section.
In addition to the tutorial, there is a video
that discusses the 9-speed automatic
transmission C-Clutch snap ring repair
process.
This video may be located in the
Performance Institute Learning Center
under the “My Learning” tab. Within the
table of contents click on “Courses”, then
select “Search Courses”. Enter the course
code TT02002 in the search box, then

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March/April 2015

No. 87

press enter. Enroll in the “9-speed C-clutch
Snap Ring Replacement” Tech Tube
course, then press launch to view the
instructional video.
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Generic Cooling System Pressure
Tester
There have been some reports of difficulty
locating a suitable cooling system pressure
tester adapter to fit certain FCA vehicles.
Example vehicles include 14-15 BF, FF, 15
BU, VF and others. An alternative to using
a specific adapter would be to use a
bladder-type cooling system pressure
tester (Figs. 1 and 2).
Fig. 2

Bladder-type cooling system pressure
testers can be purchased thru Snap-On
(SVT-275) or other tool sources.
-----------------------------------------------------

Proper PF and *UF* Brake Pad
Orientation
*Article repeated from STAR News 86 to include
UF*

Fig. 1

Chrysler Group LLC
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STAR Center

The front inboard and outboard brake pads
on PF and UF vehicles have different
friction pad shape when compared to each
other. This difference is designed to help
reduce noises from the braking system.
The figures below show the proper
orientation. The red circles in the images
below highlight the differences.

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STAR Center News
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No. 87
damage one, BUT WILL NO LONGER
AUTOMATICALLY COME WITH THE
ASSEMBLY.

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Clamp It…
Did you know…the little Clic-R clamp that
retains the fuel rail return line to the fuel rail
on a 14-15 diesel-equipped ProMaster is
available separately? It’s not necessary to
order a return line assembly (68226927AA)
to get just the clamp. The P/N for the
clamp is 06106584AA.
The clamp also fits the following
applications:
 14-15 BF 1.4L Turbo (EAM) – Waste
gate solenoid vacuum line (turbo
end) (hose assembly 68201171AA)
 12 –15 PF 1.4L Turbo (EAF) Brake
booster vacuum supply line (intake
manifold end) (hose assembly
68165815AB).
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Torque Converter Fasteners
Currently, when ordering a new or
remanufactured automatic transmission or
torque converter you will get the fasteners
that hold the torque converter to the
flexplate. We have reviewed this practice
and found that in some instances the bolts
are reusable and it’s not necessary to
replace them every time the transmission
or torque converter is removed or serviced.
Starting with the 2016 model year releases,
certain transmission assemblies and torque
converters will no longer come with
fasteners. The fasteners will be available
separately should the technician lose or
Chrysler Group LLC
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As previous model year transmission
assemblies and torque converters change
service levels, the fasteners will be deleted
from those applicable units as well. This
change will also apply to remanufactured
components. This process will be reviewed
going
forward
and
other
assemblies/converters may have them
removed in the future.
-----------------------------------------------------

New Flash Only Repair Failure
Codes
Warranty Bulletin D-15-09 announced two
new message codes for “flash” only
repairs:



CC (Customer Concern)
RF (Routine Flash)

These message codes are to help us
understand why the repair was completed.
If the customer’s concern matches the
SYMPTOM/CONDITION identified in the
Service Bulletin, then failure code CC
should be used.
If your Technician finds an available flash
while looking at a different customer
concern, then failure code RF should be
applied to the concern.

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MasterTech Updates

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STAR Center News
March/April 2015
February 2015 MasterTech
Topic: 9-Speed Automatic Transmission
Tips

February’s Master Tech is all about ninespeed automatic transmissions.
The
presentation offers a review of the
transmissions’ mechanical and electrical
components, covers some service tips, and
provides information to help technicians
choose the correct relearn procedure for
specific circumstances.
Tech News: Different Types Of Labor
Operations Explained
This month’s Tech News explains the
difference between the three types of labor
operations (LOP). The intent is to help
clarify why Warranty Administrators
sometimes add “related” and “optional”
LOPs to the “primary” LOP.

No. 87
need to be completed.
Whether the
customer complaint is for a performance
issue or an NVH issue, here are some
guidelines to follow:






March 2015 MasterTech
Topic: Powertrain Service Center –
Repair Or Replace?
The primary responsibility of the Powertrain
Service Center is to determine if it is
financially more beneficial for the company
to replace (rather than repair) engines and
transmissions under warranty. The March
Master Tech provides an in-depth look at
the repair-or-replace process to help
technicians complete the approval process
quickly and correctly.
The presentation starts with general
guidelines to help technicians navigate the
system and prepare for a successful
repair/replace submission and moves on to
a demo of the diagnostics worksheet and
repair/replace procedure.
-----------------------------------------------------

Electric Power Steering (EPS) –
Diagnosis Before Replacement
Before the decision is made to replace an
EPS gear, there are some basic steps that
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

