SVC-TSB-18-001 Service Bulletin/Repair Instructions

Date
01/08/2018
To
General Manager, Service Manager
SVC-TSB-18-001
Battery Pack Inspection and R&R
Dear Alta Dealer Personnel,

Through our ongoing testing we determined that a small amount of Alta Redshift 5.8 Battery packs was

produced with a potentially faulty component. While there is no safety risk, if this component was to fail,

there is a small chance the Redshift might become inoperable. A Redshift with this faulty component will

occasionally show a "precharge timeout" or "precharge fail" fault message on the display. Cycling the key a

few times (up to 20) should clear the faults temporarily, allowing the rider to go back to camp.

To manage this issue as swiftly and efficiently as possible, we ask that every dealer check their inventory for

Redshifts which match any of the VIN listed below. If your shop owns a VIN on the list below, submit a

Warranty Claim for a battery in the Dealer Portal and order a replacement battery simultaneously.

If your shop has sold a VIN on the list below, please schedule a service date with the customer before

submitting a Warranty Claim and replacement battery order.

It is critical for the warranty claim to be submitted along with the replacement battery order, as we need to

make sure both bike and battery are compatible.

We will start the shipments the week of 1/15/2018.

If you know you will make a sale before then, please reach out to us and we will try to ship you a

replacement battery pack as early as possible.

Battery Part Number 8800007-02

Labor one hour (10 units).

Always hook your Alta Diagnostic Laptop up to every bike prior to working on it to review any faults and

make sure that the firmware is updated. Please make note of any faults.

Make sure that the laptop is connected to the internet so that you can ensure that the laptop and the bike

have the latest versions of software and firmware and be certain that the bike is uploading data to our

cloud for as long as possible. There are tremendous amounts of data built up in the bikes and it takes a

long time to download.

Make sure to update the battery pack serial number under the appropriate VIN in the dealer portal. This

information is necessary for future service events.

Please review Chapter 6 of the manual, Battery Removal and Installation for directions on how to swap the

battery, or watch the Service video available through the portal in the resources section. The only tool
185 VALLEY DRIVE, BRISBANE CA 94005
[email protected] (415) 230-0755
needed for this job other than basic hand tools is a floor-jack or equivalent mechanism to hold the battery

while it is being removed from the bike. The battery alone weighs ~70lbs. We absolutely do not

recommend attempting to lift the battery out of or into the bike without mechanical help to hoist it.

Do not damage or throw away the crate or packaging material as they will be needed to ship back the

replaced battery. Clearly label the battery pack with the VIN you took it from, and follow the packaging

directions to install in the crate. Please provide a picture of the battery pack in the crate and send us a note

to confirm we can arrange pick up at your location.
VIN Numbers manufactured with the potentially faulty component (All EX motorcycles but 2 SM and 3 MX

motorcycles)

56PARAAM1JB000083

56PARAAM3JB000084

56PARABM0HB000066

56PARABM0HB000102

56PARABM7HB000162

56PARACM0JB000010

56PARACM0JB000024

56PARACM0JB000038

56PARACM0JB000041

56PARACM0JB000055

56PARACM0JB000069

56PARACM0JB000072

56PARACM0JB000086

56PARACM1JB000016

56PARACM1JB000033

56PARACM1JB000047

56PARACM1JB000050

56PARACM1JB000064

56PARACM1JB000078

56PARACM1JB000081

56PARACM2JB000008

56PARACM2JB000011

56PARACM2JB000025

56PARACM2JB000039

56PARACM2JB000042

56PARACM2JB000056

56PARACM2JB000073

56PARACM2JB000087

56PARACM2JB000090

56PARACM3JB000017

56PARACM3JB000020

56PARACM3JB000034

56PARACM3JB000048
56PARACM4JB000091

56PARACM5JB000018

56PARACM5JB000021

56PARACM5JB000035

56PARACM5JB000049

56PARACM5JB000052

56PARACM5JB000066

56PARACM5JB000083

56PARACM6JB000013

56PARACM6JB000027

56PARACM6JB000030

56PARACM6JB000044

56PARACM6JB000058

56PARACM6JB000061

56PARACM6JB000075

56PARACM6JB000089

56PARACM6JB000092

56PARACM7JB000019

56PARACM7JB000022

56PARACM7JB000036

56PARACM7JB000053

56PARACM7JB000067

56PARACM7JB000070

56PARACM7JB000084

56PARACM8JB000014

56PARACM8JB000028

56PARACM8JB000031

56PARACM8JB000045

56PARACM8JB000059

56PARACM8JB000062

56PARACM8JB000076

56PARACM8JB000093

56PARACM9JB000023
185 VALLEY DRIVE, BRISBANE CA 94005
56PARACMXJB000080

56PARACMXJB000094
[email protected] (415) 230-0755
2
56PARACM3JB000051

56PARACM3JB000065

56PARACM3JB000079

56PARACM3JB000082

56PARACM4JB000009

56PARACM4JB000012

56PARACM4JB000026

56PARACM4JB000043

56PARACM4JB000057

56PARACM4JB000060

56PARACM4JB000074

56PARACM4JB000088
56PARACM9JB000037

56PARACM9JB000040

56PARACM9JB000054

56PARACM9JB000068

56PARACM9JB000071

56PARACM9JB000085

56PARACMXJB000015

56PARACMXJB000029

56PARACMXJB000032

56PARACMXJB000046

56PARACMXJB000063

56PARACMXJB000077

Kind regards,
[Lewis Glenn]

[Sr Manager of Aftersales]
185 VALLEY DRIVE, BRISBANE CA 94005
[email protected] (415) 230-0755
3

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