Emissions Recall
Code: 23R8
Subject
Release Date
Affected Vehicles

3.0L TDI Engine – Emissions System Modification
June 04, 2018
U.S.A.:

2009-2010 MY Audi Q7 3.0L TDI Generation 1.1

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.


Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

Problem Description

3.0 TDI vehicles were equipped with undisclosed Auxiliary Emission Control Devices which are
not permitted by emissions regulations.

Corrective Action

Install updated engine control module (ECM) software, transmission control module (TCM)
software and hardware to bring affected vehicles into regulatory compliance.

Code Visibility

On June 04, 2018, affected vehicles will be listed on the Inventory Vehicle Open Campaign
Action report under My Dealership Reports. A list will not be posted for dealers who do not have
any affected vehicles. The campaign code will show open on affected vehicles in Elsa and
affected vehicles will be identified with this campaign code in the VIN Lookup tool at
www.audiusa.com.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Fill out and affix the appropriate TDI Recall Proof of Completion label and the appropriate
Supplemental Vehicle Emissions Control Information Label after work is complete. Additional
shipments will be released based on the volume of completed repairs claimed through
SAGA. The parts will not be available for order through the website at this time.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2018 Audi of America, Inc. All Rights Reserved.
June 2018

23R8 Page 1 of 21

Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Service Number

23R8

Damage Code

0099

Parts Vendor Code
Claim Type
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

002
Sold vehicle: 7 10
Mark glow plug* as causal
Do not claim vehicle wash/loaner under this action
01
Update software, install Glow Plug with Combustion Chamber Pressure Sensor, install
TDI Recall Proof of Correction label**; fill of AdBlue and Fuel*** tank.
***Fuel must be claimed according to Warranty Circular AWA 18-09.

Labor operation: 2360 25 99
Quantity
2.00

Up to 13.00

Part Number

059905061H
(or)
03L905061H
(or)
03L905061K
G 052910A2

130 T.U.
Description

*Glow Plug with Combustion Chamber
Pressure Sensor
AdBlue (one bottle = 0.5 gallon/ 1.89 Liter)

**Labels are sent free of charge. They cannot be charged to this campaign.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. All Rights Reserved.
June 2018

23R8 Page 2 of 21

Campaign Work Procedure

23R8 Emissions Recall

NOTE
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility
and are not eligible for reimbursement under this action.

Required Parts
Part Number
See ETKA

Part Description
AdBlue

Quantity
up to 23.0L

059905061H
(or)
03L905061H
(or)
03L905061K

Glow Plug with Combustion Chamber Pressure Sensor
(Cylinder Pressure Sensor)

2

Required Labels
Quantity
1

Part Description
TDI Recall Proof of Completion Label

1

VECI Label

1

VECI Label

Part Number
4L0 010 023 E
--AND-059 010 533 AP
--OR-059 010 533 AR

Vehicle
MY 2009 and 2010 Q7
MY 2009 Q7
MY 2010 Q7

IMPORTANT!
Maintaining Your TDI Campaign Label Supply
•

SAGA claims count! Warranty Administrators should enter TDI claims promptly to ensure
labels can be allocated to support future repairs.

•

TDI Labels are allocated daily, free of charge, based on the count of TDI claims entered in
SAGA.

•

TDI labels cannot be ordered through the Compliance Label Ordering Portal. If you have
questions, please email labelrequest@vw.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. All Rights Reserved.
June 2018

23R8 Page 3 of 21

Required Tools

VAS6150X - Diagnostic
Tester (or equivalent)

GRX3000VAS – Battery
Tester/Charger (or
equivalent)

VAS6154 - Vehicle
Communication
Interface (or equivalent)

Glow Plug Socket
– VAS6454

Torque Wrench 1331
5-50Nm -VAG 1331

•

Service Modification Validation Web App

•

tdi-inform.track360.com

TIP
This web application is compatible with desktops,
laptops, Apple and Android mobile devices running the
most current versions of FireFox, Chrome, Safari, or
Explorer as well as iOS 9+ on iPads and iPhones.
NOTE
RISK of Non-payment!
Not using the IN-FORM tool to document and validate
the modification will stop the processing of payment for
your dealership even if the modification has been
completed. Look for the image below to indicate labor
operations, parts, or labeling that requires
IN-FORM tool image documentation.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. All Rights Reserved.
June 2018

23R8 Page 4 of 21

Repair Instruction
Section A - Check for Previous Repair
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a copy
with the repair order.
•

Confirm the Campaign/Action is open .
If the status is closed, no further work is required.

•

Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.

•

Check for
.

•

Other Open campaign actions must be
completed prior to releasing the vehicle to the
customer.

other

Open

campaign

actions

Proceed to Section B

Section B – Check for Service Initiation
NOTE
RISK of Non-payment!
Not using the IN-FORM tool to document and validate
the modification will stop the processing of payment
for your dealership even if the modification has been
completed. Look for the image below to indicate
labor operations, parts, or labeling that requires
IN-FORM tool image documentation.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. All Rights Reserved.
June 2018

23R8 Page 5 of 21

NOTE
RISK of Non-payment!
Ensure that the “check mark” is present prior
to beginning any repair.
•

Check the Service Initiation Form for the
presence of the “check mark” .
o

If “check mark” is NOT
present, DO NOT proceed with any
repair.

o

If “check mark” is present,
initiate Service Modification
Documentation Form and continue
work.

DO NOT proceed with any work unless you can
initiate the Service Modification Documentation
Form.

Proceed to Section C

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. All Rights Reserved.
June 2018

23R8 Page 6 of 21

Section C – Check for Pre-existing MIL ON conditions and Vehicle Modifications
•

Perform a visual inspection of the intake,
exhaust, and emissions systems.
o If the visual inspection of the intake,
exhaust, or emissions equipment reveals no
damage or concerns, continue the work
procedure.

•

Check for vehicle modifications from original
equipment.
o If vehicle modifications from original
equipment related to emissions components
do not impose a concern, continue the work
procedure.

NOTE
If there are pre-existing conditions such as damage to
the intake, exhaust and emissions systems or
modifications from original equipment or MIL is
illuminated, address these issues prior to this repair.
This work is NOT covered by this campaign.

•

Check for illumination of the MIL .
o If MIL is not illuminated, continue work
procedure.
NOTE

RISK of Non-payment!
The purpose for this step is to document vehicle
condition prior to initiation of this action and does
not authorize the repair of any pre-existing
conditions.

Proceed to Section D

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. All Rights Reserved.
June 2018

23R8 Page 7 of 21

Section D – Refill AdBlue
•

Fill the AdBlue tank to maximum fill line.
o

•

AdBlue filler is located behind the fuel
door.

You will later be required to perform the Reducing
Agent Injector -N474- adaption using Vehicle
Diagnostic Tester - Guided Functions. You will be
prompted to do this after the Flash procedure.

Part Number

Description

See ETKA

AdBlue

Quantity
Up to 23.0L

Proceed to Section E

Section E – Replace Glow Plugs (2) with Combustion Chamber Pressure Sensor (G678)
WARNING
Risk of injury. Refer to “Warning and Safety Precautions”, found in Appendix A at the end of this document.
•

Turn off the ignition.

•

Carefully remove the engine cover from the 4 bolts
one after the other. Do not remove the
engine cover on one side or in a jerking manner.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. All Rights Reserved.
June 2018

23R8 Page 8 of 21

•

Disconnect the glow plug connectors from
Cylinder 2 and Cylinder 5 Glow Plugs with
Combustion Chamber Pressure Sensors (G678)
.

•

Clean the glow plug ducts in the cylinder head
(contaminants must not fall into the cylinder).
NOTE

Examples for cleaning:
•

Extract large contaminants with a vacuum
cleaner.

•

Spray a brake cleaner or a suitable cleaner into
the glow plug shaft, let it work and then use
compressed air to remove it.

•

Then clean the glow plug ducts with a rag
dampened with oil.

•

Loosen Cylinder 2 and Cylinder 5 Glow Plug with
Combustion Chamber Pressure Sensors (G678)
using Glow Plug Socket - VAS6454.

•

Carefully remove Cylinder 2 and Cylinder 5 Glow
Plug with Combustion Chamber Pressure Sensor
(G678) by hand or with a hose without bending it.

•

Carefully install new Cylinder 2 and Cylinder 5
Glow Plugs with Combustion Chamber Pressure
Sensors (G678) by hand or with a hose
without bending it.

Part Number
059905061H
(or)
03L905061H
(or)
03L905061K

Description

Quantity

Glow Plug with
Combustion Chamber
Pressure Sensor

2

•

Using Glow Plug Socket - VAS6454, tighten each
Glow Plug to 12 Nm.

•

Reconnect the glow plug connectors onto
Cylinder 2 and Cylinder 5 Glow Plugs with
Combustion Chamber Pressure Sensor (G678)
and make sure each is secure.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. All Rights Reserved.
June 2018

23R8 Page 9 of 21

NOTE

•

•

In order to prevent causing damage, do not hit
the engine cover with your fist or tool.

•

Be sure not to place the engine cover on the oil
filler tube.
Reinstall the engine cover by first pushing the
cover with both hands into the rubber grommets in
the rear and then into the rubber grommets in the
front in direction of .

Proceed to Section F

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. All Rights Reserved.
June 2018

23R8 Page 10 of 21

Section F – Software Update
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are
met;
The ODIS software is completely up to date.


Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.

The battery charger is connected to the vehicle battery and remains connected for the duration of
the software update.
•

Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to
do so may cause the update to fail, which could result in damage to the control module. Control
modules damaged by insufficient voltage will not be covered.

The screen saver and power saving settings are off.
•

Failure to do so may result in the tester entering power save mode during the software update,
which could result in damage to the control module.

The VAS Diagnostic Tester is plugged in using the supplied power adapters.
•

Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could
result in damage to the control module.

If using the Bluetooth or WiFi transmitter head, it is connected to the tester with a USB cable.
•

Performing a software update using a Bluetooth connection increases the risk of losing
connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time
or parts will be denied if the GFF log shows the update was performed using Bluetooth.

The Bluetooth function of the scan tool is physically switched off .

VAS 6150 & VAS 6150A

VAS 6150B