57 Power closing door latch intermittently inoperative
64 18 57 2051540/1 June 20, 2018.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

Q7

2017 - 2018

All

With door power latching

Condition
Customer states:
 The power closing door latch system intermittently does not work. The door closes and latches properly
otherwise.
Workshop findings:
The following DTC may be stored in driver door control module, J386 (address word 0042), front passenger door
control module, J387 (address word 0052), left rear door control module, J388 (address word 00BB) or right rear
door control module, J389 (address word 00BC):
 DTC B122D29 (locking unit for central locking - implausible signal)

Technical Background
The applicable door control module does not correctly identify the current state of the door lock actuator motor
and the power closing feature is inadvertently disabled.

Production Solution
Not applicable.

Service
SVM Update Instructions
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
2. Update the applicable module, driver door control module, J386 (address word 0042), Front passenger door
control module, J387 (address word 0052), left rear door control module, J388 (address word 00BB) or right
rear door control module, J389 (address word 00BC) using the SVM action code as listed in the table below, if
necessary:

Page 1 of 4
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Model Diagnostic
Address

Original
Software

Original Hardware
Number

New Software
Number

New
Hardware
Number

4M0959793H

4M0959793F

4M0959793H

4M0959793F

4M0959593H

4M0959593F

4M0959593H

4M0959593F

4M0959593E

4M0959593C

New
Software
Version

SVM
Code
Input

129
4M0959593G
4M0959593E
0042
4M0959593D
4M0959593C

59

4M0959793G
4M0959793E

4M0959793E

4M0959793C

4M0959793D
4M0959792H

4M0959792F

4M0959792H

4M0959792F

4M0959592H

4M0959592F

4M0959592H

4M0959592F

4M0959592C

4M0959592E

4M0959592C

129
4M0959592G
Q7

4M0959592E

42A014

0052
4M0959592D
59
4M0959792G
4M0959792E

4M0959792C

4M0959792E

4M0959792C

4M0959595H

4M0959595F

4M0959595H

4M0959595F

4M0959795H

4M0959795F

4M0959795H

4M0959795F

4M0959595C

4M0959595E

4M0959595C

4M0959792D
129
4M0959595E
00BB
00BC

4M0959595D
4M0959595G

59

4M0959795E
4M0959795C

4M0959795E

4M0959795C

4M0959795D

Page 2 of 4
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

4M0959795G

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

6438

Damage Code:

0039

Labor Operations:

Software Update

0151 0000

Time stated on
diagnostic
protocol (Max
100 TU)

Diagnostic Time:

GFF

No allowance

0 TU

Road test prior to service procedure

No allowance

0 TU

Road test after service procedure

No allowance

0 TU

Claim Comment:

As per TSB #2051540/1

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information
The following Technical Service Bulletin will be necessary to complete this procedure:
 TSB 2011732, 00 Software Version Management (SVM), operating instructions.
All part and service references provided in this TSB (2051540) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in

Page 3 of 4
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Page 4 of 4
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.