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SUZUKI

SUZUKI MOTOR CORPORATION

Motorcycle Service Group Page 1of4
Overseas Service Department
4935 komaba Iwata-city Shizuoka, JAPAN 438-0233 Date Aug. 9, 2018

Tel: +81-538-66-0681, Fax: +81-538-66-8940
Our ref. EC-180809

TO : Selected Motorcycle Distributors
ATTN. : Managing Director

Service Director or Manager
CC: «Spare Parts Manager

SUBJECT: GSX250RL8, DL250/AL8 ECM Replacement Service Campaign
Dear Sirs and Madams,

This letter is to inform you of the “ECM Replacement Service Campaign” for GSX250RL8 and
DL250/AL8.

Due to an inappropriate programming of On-Board Diagnostic (OBD) system in Engine Control
Module (ECM), OBD system may misjudge while riding that the oxygen sensor has broken down
even if it is functioning normally, and the malfunction indicator light might come on.

In view of the nature of this problem, Suzuki Motor Corporation (SMC) has decided to carry out
the Service Campaign in your market. The details are explained in the following pages.

You are kindly requested to organize the Service Campaign for the affected units in your market.
If you are required to report to your authority, please contact them according to your law.

If you have affected units in your warehouse, you are required to remedy them before releasing
to your dealers. You are also immediately required to instruct your dealers to remedy the
affected unit in stock if any, before delivering them to the customers.

Please make sure that no customers will receive the affected units without appropriate Service
Campaign remedy.

We apologize for any inconvenience this may cause to you. Your cooperation and assistance will
be highly appreciated.
If you have any question, please don’t hesitate to contact us anytime.

Very truly yours,

_S

Shinji Ishikawa
Department General Manager
Overseas Service Department

Page 2 of 4

Action :

1) For the affected units before retail sales, you are requested to remedy them before
delivering them to the customers.

2) For the affected units after retail sales, contact the customers of the units to let them bring
their vehicles to your authorized dealers.

3) Order the necessary quantity of parts to SMC Global Spare Parts & Accessories Dept. by
e-mail using the attached Parts Order form of ANNEX4.

4) Report to the authority according to your law.

5) Issue service bulletin to dealers and customer letter to owners.

6) Perform a corrective work following the repair instruction of ANNEX3.

7) Once the corrective work is done, destroy replaced parts at your responsibility to prevent
reuse of the potentially failed parts.

Affected Models
Model / Production Period:
1) GSX250RL8, GSX250RAL8, GSX250RZL8 and GSX250RZAL8 produced from September 19,
2016 (SOP) to November 7, 2017.
2) DL250L8 and DL250AL8 produced from April 10, 2017 (SOP) to November 10, 2017.

Affected VIN range and units quantity in your market: Please refer to attached VIN list of ANNEX2.

Replacement Parts
Please order the necessary quantity of parts from SMC Global Spare Parts & Accessories Dept. by

E-mail using the attached Parts Order form of ANNEX4.

1) GSX250R
Model (Spec.) Part name Part number Q'ty Contents

GSX250R (P21,P24) CONTROL UNIT,FI 32920-20K21-RX0 1 (32920-20K21) x1
GSX250R (P28,P33,P71) CONTROL UNIT,FI 32920-20K31-RXO 1 (32920-20K31) x1

2) DL250/A
Model (Spec.) Part name Part number Q'ty Contents
DL250A (P21) CONTROL UNIT,FI | 32920-21K21-RXO | 1 | (32920-21K21) x1
DL250 (P71) CONTROL UNIT,FI | 32920-21K41-RXO | 1 | (32920-21K41) x1

SMC prepares approximately 80% of replacement parts against affected units at the end of
August, 2018. The parts shipment is scheduled after August 21.

Page 3 0f 4

Warranty Reimbursement Information

This is a Service Campaign that is acceptable only one time for one unit.
Submit the warranty claim applications to SMC under the following terms.

1) GSX250R

Claim category 2 (Campaign)

Trouble Code 97-EC
Basic code FB9999
Model Causal Part name Causal Part No. Q'ty |Flat Rate(Hr)
GSX250R (P21,P24) CONTROL UNIT,FI | 32920-20K21-RXO
1 0.6
GSX250R (P28,P33,P71) | CONTROL UNIT,FI | 32920-20K31-RXO

2) DL250/A
Claim category 2 (Campaign)
Trouble Code 97-EC
Basic code” FB9999
Model Causal Part name Causal Part No. Q'ty_|Flat Rate(Hr)
DL250A (P21) CONTROL UNIT,FI | 32920-21K21-RXO
1 0.3
DL250 (P71) CONTROL UNIT,FI | 32920-21K41-RXO

Repair Instruction
The repair instruction of ANNEX3 is available on SCAN FD.
Please download the files from below.
SCAN FD - Download - Service - Document Files for Motorcycle
ANNEX3: “GSX250R_Repair_Instruction_of_ECM_Replacement.doc”
“DL250_Repair_Instruction_of_ECM_Replacement.doc”