Classification:

Reference:

Date:

BT18-002

ITB18-025

August 7, 2018

VOLUNTARY RECALL CAMPAIGN
2017 – 2018 QX30; CERTIFICATION LABEL AND SUPPLEMENTAL LABEL
CAMPAIGN ID #:

PG8B2

APPLIED VEHICLES: 2017 – 2018 QX30 (H15)
Check Service COMM or Dealer Business Systems (DBS)
National Service History to confirm campaign eligibility.
INTRODUCTION
Infiniti is conducting this voluntary recall campaign on certain specific 2017 – 2018 model year QX30 vehicles to
install an additional certification label and two supplemental labels. This service will be performed at no charge
to the customer for parts or labor.
IDENTIFICATION NUMBER
Infiniti has assigned identification number PG8B2 to this campaign. This number must appear on all
communication and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service
History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for
any reason enters the service department. This includes vehicles purchased from private parties or presented
by transient (tourist) owners and vehicles in a dealer’s inventory. Federal law requires that new vehicles in
dealer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do
so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law
applies only to new vehicles, Infiniti strongly encourages dealers to correct any used vehicles in their inventory
before they are retailed.

Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that
a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.

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REPAIR OVERVIEW
Using the Service Procedure in this bulletin, you will install the following labels:

One Certification Label


The new/additional certification label is
vehicle specific (VIN specific).



DO NOT REMOVE THE EXISTING
CERTIFICATION LABEL. Affix the new
label as an additional label.

Figure A

Two Supplemental Labels


Supplemental labels are vehicle specific
(VIN specific).



Both labels are the same.



One supplemental label will be installed on
the driver’s door.



One supplemental label will be installed on
the customer’s warranty information
booklet.

Figure B

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ITB18-025

SERVICE PROCEDURE
1. Park the vehicle in a safe place with the automatic transmission in Park, the ignition OFF, and the parking
brake ON/applied.
Match Labels to the Vehicle
VIN plate

2. Locate the VIN plate on the dash.


The VIN plate is on the front of the dash on
the driver side.



Look through the windshield (from outside
in) on the driver side.

3. Make sure the first/top VIN on each
supplemental label matches the VIN on the
vehicle’s VIN plate.
Figure 1

Supplemental label

Figure 2

4. Make sure the VIN on the new/additional
certification label matches the second/bottom
VIN on the supplemental label.

Figure 3

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ITB18-025

Certification Label Installation

5. Open the driver door.

Existing certification
label; do not remove

6. Clean the area on the driver side B-pillar,
shown in Figure 4, with isopropyl alcohol.
NOTE: It is important the surface be free of dirt
and oil to ensure proper adhesion of the new
label.

Clean this
area

7. Completely dry the area you just cleaned.

Figure 4

Original
certification label

8. Peel the new label from the backing sheet and
affix it below the body panel depression edge
as shown in Figure 5.

Edge of
body panel
depression
d

NOTE: The adhesive on the label is
permanent. Extra care should be taken when
applying the new label since it cannot be
moved once it is attached.

New/additional
certification label
Figure 5

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ITB18-025

First Supplemental Label Installation
9. Open the driver door.
10. Clean the area shown in Figure 6 with isopropyl
alcohol.
NOTE: It is important the surface be free of dirt
and oil to ensure proper adhesion of the label.
Clean this
area

11. Completely dry the area you just cleaned.
Figure 6

12. Make a light pencil mark 8 mm above the latch
bolt shown in Figure 7.

8 mm above bolt

Figure 7
13. Peel the new label from the backing sheet and
affix it to the door panel as shown in Figure 8.


Make sure the label is aligned vertically
with the door.



Make sure the lower edge of the label is
aligned with the pencil mark made in step
12.



DO NOT allow the label to fold/affix to the
rounded edge of the door.

Supplemental label

Do not fold/affix
label over the
edge.

NOTE: The adhesive on the label is
permanent. Extra care should be taken
when applying the new label since it cannot
be moved once it is attached.

Figure 8

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Second Supplemental Label Installation
14. Obtain the customers Warranty Information
Booklet.
15. Make sure the cover is free of dirt, dust, or oil.
16. Peel the new label from the backing sheet and
affix it to front of the customer’s booklet as
shown in Figure 9.
Supplemental label
NOTE: The adhesive on the label is
permanent. Extra care should be taken
when applying the new label since it cannot
be moved once it is attached.

Figure 9

PARTS INFORMATION
Replacement labels are available by emailing a request to nnafqasupport@nissan-usa.com
with your dealer code, dealer contact information, and VIN.


The above contact information for a replacement certification label is only valid for a request regarding
this campaign.



Do not order multiple certification labels per VIN or request.

CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) ID
PG8B2

DESCRIPTION
Install labels

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OP CODE
PG8B20

FRT
0.2 hrs.

ITB18-025