Classification:

Reference:

EL17-032a

Date:

NTB17-111a

June 21, 2018

2018 ROGUE; NISSANCONNECT
OVER THE AIR SOFTWARE UPDATE
This bulletin has been amended. Changes have been made throughout.
It is necessary for you to read this revised information to properly perform software update.
Please discard all previous versions of this bulletin.

APPLIED VEHICLES:

2018 Rogue (T32)

SERVICE INFORMATION
When diagnosing a NissanConnect issue, always confirm that the latest available software
is installed in the AV unit before starting a diagnosis.
The latest generation NissanConnect now has the ability to update its system’s software
through a Wi-Fi connection.
The Service Procedure in this bulletin contains the instructions to perform updates via a
Wi-Fi connection.
IMPORTANT:


To update the software by Wi-Fi the vehicle must be within range and connected
to a secure Wi-Fi network.



A password protected Wi-Fi network with WPA2 security is required to secure the
update download.

Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.

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SERVICE PROCEDURE
WARNING: During the update process, the vehicle should be kept in a well-ventilated
area to avoid the exposure to Carbon Monoxide. Do not breathe exhaust gases; they
contain colorless and odorless carbon monoxide. Carbon Monoxide is dangerous. It can
cause unconsciousness or death.
Wi-Fi Connection
1. Start the engine.

2. Push the MENU hard button.

Figure 1

3. Select Connections.

Figure 2

4. Select the Wi-Fi tab to display the
available networks within range of the
vehicle.

5. Select the network to which you wish to
connect.
NOTE: Figure 3 is only an example and
uses “My network” in place of dealer
network name.

Figure 3

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6. Enter the network Passphrase
(password) for the selected network and
then select OK to connect to the chosen
network.
NOTE: Figure 4 is an example only and
uses “MyPASSPHRASE” in place of
dealer password.
Figure 4

7. Once the connection has been
established, the connection status will
display “Connected” under the selected
network (Figure 5).
Connection
status
Information
icon

8. Select the “ i ” information icon to
access the connection details.

Figure 5

My network

9. Confirm signal strength.


A strong signal is recommended for
the best results.

Figure 6

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Update System Software by Wi-Fi

10. Push the Menu button.

Figure 7

11. Select the Info icon for info menu.

Figure 8

12. Select System Information to access
the vehicle update menu.

Figure 9

13. Select Software Version.

Figure 10
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Back Button

14. Is the software version 0000000140?


YES: Select the Back button, and
then proceed to page 10.



NO: Select the Back button, and
then proceed to step 15.

Figure 11

15. Select Software Update to access
Software Update menu.

Figure 12

16. Select Start Software Update to begin
software update.

Figure 13
17. Select Check for an Update.


The vehicle will connect to the server
and check for software updates.

NOTE: This can take up to one (1)
minute to complete.
18. If an update is available, proceed to step
21 on page 7.
Figure 14
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19. If currently installed software is up to
date, a corresponding notification will be
displayed as shown in Figure 15.
20. Select OK to back out of the software
update, and then delete the Wi-Fi
network as follows:
Figure 15

a. Push MENU hard button.

Figure 16

b. Select Connections from the HOME
screen.
NOTE: Connections can also be
selected from the Settings Menu.

Figure 17

c. Select the Wi-Fi tab to display the
available networks (Connections)
within range of the vehicle.

Figure 18

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d. Select the “ i “ information icon for
the network you connected to.
Information
icon
Figure 19

e. Select Delete.

Delete
connection

f. Turn ignition OFF; no further action
is needed.

Figure 20

21. Select Download to begin the download
process.


The update will begin automatically
and the screen in Figure 22 will be
displayed once the download is
complete.

Figure 21

NOTE:


If the update download process is
interrupted, it will continue once
the connection to the server is reestablished.

Figure 22

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22. Upon the completion of the software
update, a message will be displayed to
turn the vehicle OFF and then restart the
engine.
a. Select OK.
b. Turn the ignition OFF.

c. Exit the vehicle (using driver’s door),
and then close the door.
 Confirm that all other doors are
also closed.

Figure 23

d. Wait five (5) minutes.
NOTE: The engine does not need to be
running for the next steps.
e. Turn the vehicle ON and wait for the
Nissan logo to appear.


If the Nissan logo does not
appear (this might take up to 30
seconds), start over from Step
22b.

f. After the Nissan logo appears, wait
about one (1) minute.


Figure 24

The message “The software
update was successfully
completed” will be displayed.

g. Select OK.
23. Delete the Wi-Fi network as follows:
a. Push MENU hard button.

Figure 25

b. Select Connections from the HOME
screen.
NOTE: Connections can also be
selected from the Settings Menu.
Figure 26

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c. Select the Wi-Fi tab to display the
available networks (Connections)
within range of the vehicle.

My network

Figure 27

d. Select the “ i “information icon on
the network drive that was connected
to.
Information
icon
Figure 28

e. Select Delete.

Delete
connection
Figure 29
24. Turn the ignition OFF.

Software update complete.

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Software Version is 0000000140

1. Select Software Update.

Figure 30

2. Select Start Software Update.

Figure 31
3. Select Check for an Update.
NOTE: Nothing should change on the
screen except for the “Last Checked”
date.
4. Wait for at least three (3) minutes on
Software Update screen, after Check for
an Update is selected.
5. After 3 minutes turn the vehicle OFF.

Figure 32

6. Exit the vehicle (using driver’s door), and then close the door.
7. Confirm that the display screen has turned OFF.


Do not open the driver’s door until instructed to.

8. Wait another five (5) minutes for the system to shut down.
IMPORTANT: Do not turn the vehicle ON, open the doors or lock/unlock the vehicle
during this time.
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9. Start the engine.


Confirm that the Nissan logo
appears.



If the Nissan logo does not appear,
start over from step 5 on page 10.

Figure 33

10. Wait one (1) minute.

11. Push the Menu button.

Figure 34

12. Select the Info icon for info menu.

Figure 35

13. Select System Information to access
the vehicle update menu.

Figure 36
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14. Select Software Update.

Figure 37

15. Select Start Software Update.

Figure 38

16. Select Check for and Update.

17. Wait for at least ten (10) seconds.
Figure 39
18. After approximately ten (10) seconds the
message “There is a new software
update available” will be displayed.
NOTE:
 The time it takes to display this
message depends on the internet
speed and WiFi signal strength.


This could take longer if internet
connection is slow or WiFi signal is
weak.

Figure 40

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19. Select Download to begin the download
process.

Figure 41



The update will begin automatically
and the screen in Figure 42 will be
displayed once the download is
complete.
NOTE: Do not turn the engine OFF
during this step.
Figure 42

20. Upon the completion of the software
update, a message will be displayed to
turn the vehicle OFF and then restart the
vehicle.
a. Select OK.
b. Turn the engine OFF and then open

and close the driver's door.
c. Exit the vehicle (using driver’s door),

and then close the door.


Figure 43

Confirm that all other doors are
also closed.

d. Wait five (5) minutes.

NOTE: The engine does not need to be
running for the next steps.
21. Return to page 8 and perform steps 22e
through step 24 on page 9.
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CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION

OP CODE

Perform Script Download and Software Update

RX6KAA

Perform Only Software Update

RX6MAA

No Update Available

RX6LAA

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SYM

DIA

FRT
0.4

ZE

32

0.3
0.2

NTB17-111a