Bulletin No.: PIP5578
Published date: N/A

Preliminary Information
PIP5578 2.0L (RPO LSY) Engine Exchange Program-Gasoline
Models
Brand:
Cadillac

Model:
XT4

VIN:

Model Years:
2019

from
All

Involved Region or
Country

North America

Condition

Engine Exchange

Cause

New Product Monitoring

to
All

Engine:
2.0L (LSY)

Transmissions:
All

This PI will cover the engine exchange program onlyfor the 2019 model listed above.

Additional PIs will be published for each engineor component as they are introduced.
During the launch of the 2019 model year
, the following engine will beunder an exchange program:
2.0L Engine Assembly (RPO LSY)
Product teams continually seek valuable information for engineering improvements.
To assist in this effort, an engine exchange program will be used for the listed engine and vehicles.
The 2019 model year engine exchange program will be administered by the GM Product Quality
Center (PQC).
Dealerships are required to call the PQC, not GM echnical
T
Assistance (TAC), to request an
exchange.
Prior to calling the PQC, please mak
e sure to complete the "OEM Engine Exchange" template in this
PI.
Use of the templates will minimize the time spent on the telephone and avoid the need of a second
call to the PQC.
Guidelines for honoring exchange requests under this program are being strictly enforced.
The PQC may refer the dealer technician to TAC if additional diagnosis is required.

TAC will be available for product inquiries that do not require assembly replacement.

Division

PQC Telephone Number

US Cars and Trucks
1-866-654-7654
Canada -- English and French

Components that may be removed and serviced without exchange are identified by an "X" in the
appropriate column of the table below
.
Any repairs involving engine components not identified in the table below
, engine noise concerns,
oil consumption, or relatedsymptoms may require an engine exchange.
Important: Engine block and internal components along with any component in which a cylinder
head has to be removed to perform the repair will require an engine exchange.
Please note that this list is subject to change as the program progresses.
You will be notified by the PQC consultant if additional items are considered serviceable on a
particular engine.

Serviceable Components

2.0L (LSY)

Accessory Drive

X

A/C Compressor

X

All Engine Sensors

X

All Cooling System Hoses

X

Brackets

X

Cam Carrier Heat Shield

X

Camshaft Position Actuator Solenoid V
alve

X

Catalytic Converter

X

Coolant Control Valve / Gaskets

X

Coolant Pump Electric

X

Coolant System Pipes

X

Cooling System RadiatorInlet/Outlet Pipes

X

Crankcase Pressure Sensor

X

Crankshaft Dampner

X

Crankshaft Position Sensor

X

Crankshaft Position Sensor Ring

X

Engine Control Module(ECM)

X

Engine Cover / Beauty Cover

X

Engine Mounts / Transaxle Mounts

X

Engine Oil Cooler and Pipes

X

Engine Wiring Harness

X

Flywheel / Flexplate

X

Fuel Injector Wiring Harness

X

Fuel Injectors

X

Fuel Pipes & HP Fuel Pump Assembly

X

Fuel Rail

X

Generator

X

Heater Outlet / Inlet Fittings

X

Hi / Lo Pressure Fuel Lines

X

Ignition System (Coil, Spark Plugs)

X

Intake Air Ducts & Related Components

X

Intake Air Temperature Sensor

X

Intake Manifold / Gasket

X

Knock Sensors

X

Map or Baro Sensor

X

Mass Air Flow Sensor

X

Oil Cooler / Pipes

X

Oil Fill Cap

X

Oil Filter

X

Oil Level Indicator (Dipstick)

X

Oil Pressure Control Solenoid Valve

X

Oil Pressure Switch

X

Oxygen Sensors

X

PCV Assy / Pre-Separator / Fine Separator /
Hose(s)

X

Purge Pump , Lines and Solenoid

X

Starter Motor Assembly

X

Sliding Cam Lobe Position Sensors

X

Sliding Cam System Actuators

X

Throttle Body / Adapter / Gasket

X

Turbo Assembly / POA parts / Brackets /
Gaskets

X

Important: Engine repairs or failures that arecaused by components external to the engine do NOT
fall under the exchange program. F
or example, if an engine failure is causedby incorrectly installed
engine coolant lines, the engine assembly (or parts required to complete a repair) must be obtained
from General Motors Customer Care and Aftersales (GMCC&A) through the normal parts ordering
process. The exchange programis created as a way to correct internal concerns and to take what is
learned and find a way to eliminate these concerns. Externalcomponents causing a failure do not
provide any useful information in improving an engine. The engine received from GMCC&A
through

the normal parts ordering process will be a new service engine.
Engine Broadcast Code Location
2.0L Engine Assembly (RPO LSY)
General Location:

Specific Location:

As shown in the abovephotos, the engine broadcast code can be found near the top of the engine
front cover just below the engine oil fill cap.

Procedures:
A thorough diagnosis must be performed on the condition in order to prevent unnecessary
component replacements.
Contact the Product Quality Center (PQC) to verify the proper diagnosis has been performed.
Upon review of the diagnosis, the PQC will establish a case reference number and mak
e
arrangements for shipping an exchangeunit to your dealership.
The replaced engine must be returned to the W
arranty Parts Center (WPC).
DO NOT SHIP AN ENGINE TO THE (WPC) WITHOUT AN OFFICIAL WPC REQUEST
.
Important: Failure to return the replaced engine by the due date will result in the dealershipbeing
debited the entire warranty claim (parts and labor).
The removed unit must be returned complete in the original exchange shipping container
.

For effective engineering analysis, please do not remove any components.
Dress items on the removed unit must remain the same as the replacement engine (e.g., exhaust
manifolds, throttle body, etc.). Dealerships returning engines/components that have been even
partially disassembled will be judged as violating this procedure
and, as such, will be billed for all
materials furnished.
Notice: The exchange unit will be shipped with a quantity of oil; check oil level before starting
the
engine.

WPC Request:
The Warranty Parts Center (WPC) will fax a Special Part Request to your dealership requesting the
return of the removed engine.
DO NOT wait for the warranty claim to be paid before returning the removed engine.
The Special Part Request will provide a request number.
This request number must be written on the outside of the return container using a permanent
marker.
Failure to write the request number on the return container may delay the processing of your
return.
If you do not receive the WPC Special P
art Request, contact Julie Cumo at 248-371-9939 (for rench
F
call PQC 1-866-654-7654)to obtain the proper paperwork in order to return the removed engine.
Failure to return the engine may result in a debit.

Shipping Preparation:
1. Remove the engine assembly/component as outlined in the applicable Service Manual.
2. Drain all fluids from the removed engine.
3. Retorque any fasteners that were loosened or removed to the original torque specification.
4. Remove any plastic shipping plugs and covers from the exchange unit and install them on the
removed unit.
5. If the concerned engine leaks, mark the area directly on the engine with a permanent mark
er.
6. Write the PQC case reference number on the repair order form.
7. Write the PQC case reference number directly on the component in a visible location.
8. Insert a copy of the WPC Special P
art Request, repair order with technician comments, and the
completed OEM EngineExchange Worksheet (template in this bulletin) into a plastic bag and
securely

fastento the engine.

9. Place the removed engine into the original shipping container
.

Shipping Instructions:
1. Write the WPC request number and the PQC case reference number on the outside of the
container with a permanent marker.
2. U.S. Dealers – Please go to www
.gmwpc.com, click on the UPS emblem, enter your BAC and
select “dealer inquires.” Select “available forms” located on the left side of the screen in blue, then
select “Central Transport BOL.” A partially complete BOL will appear
. Please print this Central
Transport BOL and fill out “from”section with your dealer information and complete the description
fields.
Canadian Dealers – Refer to the latest version of Corporate Bulletin Number 99-00-89-019 for
detailed shipping information.

3. Contact the specified carrier to arrange for pick-up of the removed engine. If lift gate service is
necessary, please request it at the time of arranging pick-up service.
4. Have the driver sign the bill of lading. Retain a copy of the signed bill of lading. Attach your copy
to the original repair order. This will be your proofof returning the removed engine.
5. Ship all return exchanges/components Third P
arty Freight Collect with appropriate paperwork to:
GM Warranty Parts Center
45 Northpointe Drive
Orion, MI 48359

OEM Engine Exchange Template
Caller’s Name/Position:

Parts Manager name:

Technician Direct Phone:

Dealership’s Fax Number:

Parts Dept fax number:

Customer Concern:

Has dealer completed the "OEM Engine Exchange" template in bulletin and reviewed
Serviceable Components?

(If no, dealer MUST complete Bulletin and call back)

Has the vehicle been modified with non-production accessories?

What type of service is the vehicle being used in (police, taxi, towing, personal, etc.)?

Describe the failure of the engine:

Broadcast Code:

Engine Serial Number:

Replacement Cost = $

Requested Labor Time:
Are there any leaks (Y/N)

If no, continue to next question

If yes,

What type of leak?

Location of the leak?
Are there any Noises (Y/N)

If no, continue to next question

If yes, complete the following

What kind of noise?

Location and frequency of the noise?

When does is occur?

How long does it last?

Any Lubrication Concerns (Y/N)

If no, continue to next question

If yes, complete the following

Oil pressure readings:

Results of oil consumption test:

Was the oil contaminated?

If yes, what type of contamination?

Any Performance Concerns (Y/N)
If no, continue to next question

If yes, List

Low power?

Misfire?

Detonation?

Blue smoke?

White smoke?

Will engine crank?

Vibration?
Did the engine show evidence of the following

Overheating? (Y/N)

Coolant consumption? (Y/N)

Coolant contamination? (Y/N)

Low compression? (Y/N)

If yes, List Compression test readings:

Warranty Information
Labor Operation
Description
Labor Time
Parts Allowance
4067490
Engine Replacement
Use Published Labor Operation Time
$400.00
Add
Administrative Allowance
0.2 hr
*Use published labor operation time plus the administrative allowance indicated above.
Important: Applicable miscellaneous items such as engine oil and coolant should be added to the
part allowance amount and claimed inthe Parts Cost column and not included in the Net Amount
(DMN) column of the warranty claim.
Your cooperation is greatly appreciated. Prompt return of the original engine will increase the
effectiveness of this program.
If you have any questions regarding the exchange program administrative procedures, please
contact the Product Quality Center
.

Version History
Version

1

Modi ed

8/3/2018 - Created

© 2018 General Motors. All Rights Reserved.