Weekly Parts Upd Service Bulletin/Repair Instructions

MERCEDES-BENZ USA, LLC

One Mercedes-Benz Drive

Sandy Springs, GA 30328

Phone: (770) 705-0600

Fax: (770) 705-0117

MBUSA.com
TO:
Parts Managers and Parts Advisors

Service Managers and Service Advisors
FROM: Dealer Assistance Center
RE:
Weekly Parts Update
DATE: June 29, 2018
JULY 4TH HOLIDAY SCHEDULE

Please be advised that the entire MBUSA organization will be closed on Wednesday, July 4th – Independence

Day. Normal business operations will resume on Thursday, July 5th. Please adjust your ordering schedule

accordingly.
PARTS TRANSPORATION – JULY 4TH ORDERING/SHIPPING SCHEDULE

Delivery scheduled for facing PDCs:

Dedicated Delivery Service:

 DDS will operate under normal conditions July 2nd – July 3rd. PDCs will be closed July 4th. Normal

operations will resume July 5th.

 Orders will not be processed on July 4th. Order processing will resume on Thursday, July 5th and will be

delivered Friday, July 6th.

Less Than Truck load Service:

 Please note that FedEx LTL will be closed Wednesday, July 4th in observance of Independence Day

 Pickups starting Tuesday, July 3rd, will not move for delivery until Thursday, July 5th

If you have any questions or concerns, please email Deborah Mackenzie at [email protected].
CONSTRAINED PARTS

Listed below is the list of top constrained parts. Please use the backorder recovery date as your ETA. Also, the below

listed parts are not be eligible for special procurement case submission. Please refer to the Weekly Constrained Parts

Listing in NetStar for the complete listing of affected part numbers.

CONSTRAINED

PART NUMBER

A 000 010 03 01 64

A 000 150 25 80

A 166 720 42 02 64

A 166 720 45 02 64

A 166 720 47 02 64

A 169 543 03 31
PART DESCRIPTION

FILLER CAP

IGNITION COIL

MOULDING

TRIM STRIP

MOULDING

ELECTRICAL WIRING HARNESS / 0,75
1 | Weekly Parts Update, June 29, 2018
QTY RCVD

6/19-6/26

0

0

105

44

452

1
BACKORDER RECOVERY

JULY 2018

AUGUST 2018

JUNE 2018

JUNE 2018

JUNE 2018

UNKNOWN
CONSTRAINED

PART NUMBER

A 204 421 00 00 07

A 204 490 72 35

A 204 720 17 63 8P26

A 204 720 17 63 9D88

A 204 720 27 01 9D88

A 204 720 96 62 9D88

A 211 323 01 44

A 219 820 04 21

A 221 620 31 86

A 270 180 01 09

A 270 200 06 00 80

A 274 037 03 00

A 274 090 17 29

W 220 589 05 99 00
PART DESCRIPTION

BRAKE DISK

EXHAUST PIPE

DOOR PANELING

DOOR PANELING

DOOR INTERIOR TRIM

TRIM DRIVERS DOOR

RUBBER BUFFER

BLINKER LAMP

SUPPORT

TS OIL FILTER ELEMENT

REMAN COOLANT PUMP

TS PISTON

INTAKE LINE

ELECTRICAL CONNECTION KIT
QTY RCVD

6/19-6/26

1,594

0

12

6

44

3

0

0

10

11,827

0

0

1,177

121
BACKORDER RECOVERY

JULY 2018

UNKNOWN

UNKNOWN

UNKNOWN

UNKNOWN

UNKNOWN

JULY 2018

UNKNOWN

UNKNOWN

UNKNOWN

JULY 2018

JULY 2018

UNKNOWN

UNKNOWN
ETA REQUESTS

Please be reminded that ETA requests are to be submitted via the Exception Report tab in Paragon.
SPECIAL PROCUREMENT ETA REQUESTS

Please email SP case inquiries to [email protected]. Please ensure that you include the SP case

number, Paragon/Part/VIN numbers with your inquiry. CB5 orders/inquiries should be emailed to [email protected].
RETURNS

The following part numbers should no longer be installed and any existing stock on hand must be returned to your facing

PDC via Special Return, use Item Category SCM Authorized Part Return; include a copy of the NCA as your

authorization to return these parts. This special return will not affect your return allowance and will not be accepted after

the specified date. Substitution link entered into Paragon. Please place orders to replenish your inventory, as needed.

RETURNS

Part

Contact Bridge

StarParts Brake Pads

Steering Gears

2 | Weekly Parts Update, June 29, 2018
Part Number

to be Returned

A0995460300
New Part Number

A0995460400
A 003 420 28 20 90
N/A
A205460450139
A205460450128
A2054604101
A205460410128
Return Deadline

July 5, 2018

July 19, 2018
RETURNS

Part
Steering Gears
Part Number

to be Returned

A205460410180
New Part Number

A205460410184
A205460430180
A205460430184
A2054604501
A205460450128
A205460450180
A205460450184
A2054608001
A205460800128
A205460800180
A205460800184
A2134605301
A21360530128
A213460530180
A213460530184
Return Deadline
July 19, 2018
PROGRAMS AND PRODUCT UPDATES

Warranty Core Reimbursement

There will be a one-time reimbursement on the next Parts statement which will include cores on new parts as well as the

handling that was deducted from EVA due to Reman supersessions before the system was updated. The reimbursement

will be via Misc Billing during the first few weeks of July 2018 as “Warranty Core Reimbursement”.
Warranty Claims with Cores Reminder

There are certain conditions when a part number will be automatically converted on a warranty claim to a “60” suffix and

additionally a “70” core will be added; see below qualifiers.

•

•

•
A remanufactured part with a core value is claimed

A new part with a core value is claimed

A new part is claimed when a remanufactured part exists
Remanufactured parts must be used when performing warranty repairs on any vehicle that has been put into service. The

exception is new vehicles which are not yet in service and still in a dealership’s inventory. In these instances

remanufactured parts may not be used when performing repairs. Additional information is available in Section 3.23

Remanufactured Parts in the Warranty Manual.

Please refer to the Warranty Core Reimbursement NCA dated June 29, 2018 for additional information.
3 | Weekly Parts Update, June 29, 2018
PROGRAMS AND PRODUCT UPDATES (continued)

Parts Inventory Clearance Sale – Update

The inventory clearance same will expire on July 31, 2018. Sold out inventory will revert back to its original price; see

revised parts list in June 29th NCA.

Please refer to the Parts Inventory Clearance Sale Updated NCA dated June 29, 2018 for additional information.
Price Reduction Campaign Termination Notice

Effective July 1st, select underperforming Condenser parts will be terminated from the price reduction campaign.

Please refer to the Condenser Campaign Parts Termination Notice NCA dated June 29, 2018 for parts listing.
Price Reductions

Effective August 1, 2018, a select number of MBUSA parts will receive price reductions:




Reman A/C Compressors

Fenders
Please refer to the respective NCAs dated June 29, 2018 for parts listing and additional information.
Wiper Blades Campaign Redemption Process

All reimbursements for after-sales marketing campaigns will now be submitted through Warranty under the RAPS portal. A

couple of reasons behind this decision:






Quicker turnaround for payments (daily)

Better payment tracking system

2-step verification process for MBUSA and Dealers
Dealers will be able to redeem service offer until August 31, 2018 through Warranty RAPs reimbursement portal as long

as wiper blade transaction occurred between July 1st and July 31, 2018.

Customers will continue to be driven a service landing website from targeted digital display and social media posts, where

they are prompted to enter their contact and vehicle information. After submitting, they will receive a non-dealerized

email containing a unique promotional PIN.

Offer is valid for service completed by July 31, 2018.

Please refer to the Wiper Blade Campaign Redemption Process NCA dated June 29, 2018 for additional program

information.
4 | Weekly Parts Update, June 29, 2018
PROGRAMS AND PRODUCT UPDATES (continued)

Webinars - New Electronic Parts Catalog (XPPI)

As previously communicated, the new EPC – “XPPI” – will launch the week of July 16th. In preparation of this launch, the

PAC will host several webinars to demonstrate this new system. See below schedule; no advance sign-up is required.

US03
US04
US05
Session 1: Tuesday July 10th

12:30 pm to 1:30 pm EST.
Session 1: Tuesday July 10th

3:30 pm to 4:30 pm EST.
Session 1: Tuesday July 10th 2:00

pm to 3:00 pm EST.
Session 2: Wednesday July 11th

12:30 pm to 1:30 pm EST.
Session 2: Wednesday July 11th

3:30 pm to 4:30 pm EST.
Session 2: Wednesday July 11th

2:00 pm to 3:00 pm EST.
US06
US08
Session 1: Tuesday July 10th

9:00 am to 10:00 am EST.
Session 1: Tuesday July 10th

10:30 am to 11:30 pm EST.
Session 2: Wednesday July 11th

9:00 am to 10:00 am EST.
Session 2: Wednesday July 11th

10:30 am to 11:30 am EST.
Please refer to the Webinars: Electronic Parts (XPPI) NCA dated June 29, 2018 for additional information.
PAC Form Update – CB3/CB5 Parts

Please be advised that the “CB5 and Upgrade Request Form” (Forms & Link tab on the PAC website) has been modified

and is now titled, “CB3 & CB5 Request Form”. Requests for both CB3 and CB5 parts are to be submitted on this form.

Requests will route to Special Procurement for review and order placement.
Any inquiries regarding CB3/CB5 submissions should be emailed to [email protected].

5 | Weekly Parts Update, June 29, 2018
PROGRAMS AND PRODUCT UPDATES (continued)

STOCK CHECKS

Requests for stock checks are to be emailed via the Stock Check Request Form (Links & Forms tab on PAC website).
Please complete the form as outlined:

1. Part Ordered – use capital letter and numbers with

no spaces or dashes (i.e., 12345678909B51)

2. Part Received – leave blank if unsure

3. Priority – only high priority if it applies

4. Questions/Comments – include brief

description/overview of issue

5. Pictures – attach up to 4 pictures; size limit of 5

mb total. Pictures should be clear and 640 x 480.

Include a picture of the blue and white parts label

in your submission.
6 | Weekly Parts Update, June 29, 2018

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