MERCEDES-BENZ USA, LLC
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
Fax: (770) 705-0117
MBUSA.com

TO:

Parts Managers and Parts Advisors
Service Managers and Service Advisors

FROM:

RE:

Weekly Parts Update

DATE: June

Dealer Assistance Center
15th, 2018

RECALL CAMPAIGNS
Campaign

Information

2017120024 – Phase 7 with Retail Hold
MY 2012-2017, Models 204, 212, 2017 (C-Class, EClass & E-Class Coupe)
Steering Control Module Ground




158,372 affected vehicles flagged in VMI as “Open”; 3
vehicles in dealer inventory
Parts are available and can be ordered as necessary.

SERVICE CAMPAIGNS
Campaign

Information

2018010003 – Closing Notification
MY 2012-2013, Model 172 (SLK-Class)
Exchange SLK Airbags




Campaign officially closes June 15, 2018.
We achieved our target for testing and any affected VINs
will be flagged as closed without claim.

CONSTRAINED PARTS
Listed below is the list of top constrained parts. Please use the backorder recovery date as your ETA. Also, the below
listed parts are not be eligible for special procurement case submission. Please refer to the Weekly Constrained Parts
Listing in NetStar for the complete listing of affected part numbers.
CONSTRAINED
PART NUMBER
A 000 150 25 80
A 000 423 09 12 07
A 000 583 28 03
A 166 720 42 02 64
A 166 720 45 02 64
A 166 720 47 02 64
A 166 906 35 01
A 204 421 00 00 07
A 204 720 17 63 8P26
A 204 720 17 63 9D88

PART DESCRIPTION
IGNITION COIL
BRAKE DISK, VENTED
CHARGING CABLE
MOULDING
TRIM STRIP
MOULDING
REAR LAMP COMBINATION
BRAKE DISK
DOOR PANELING
DOOR PANELING

1 | Weekly Parts Update, June 15, 2018

QTY RCVD
6/5-6/12
0
864
66
148
66
0
91
769
64
17

BACKORDER RECOVERY
AUGUST 2018
JUNE 2018
JULY 2018
JUNE 2018
JUNE 2018
JUNE 2018
JUNE 2018
UNKNOWN
UNKNOWN
UNKNOWN

CONSTRAINED
PART NUMBER
A 204 720 27 01 9D88
A 204 720 96 62 9D88
A 205 900 11 33 80
A 208 820 01 21
A 219 820 04 21
A 221 620 31 86
A 270 180 01 09
A 274 037 03 00
A 274 090 17 29
W 220 589 05 99 00

PART DESCRIPTION
DOOR INTERIOR TRIM
TRIM DRIVERS DOOR
REMAN CU COMPL HEADUNIT AUDIO
BLINKER LAMP
BLINKER LAMP
SUPPORT
TS OIL FILTER ELEMENT
TS PISTON
INTAKE LINE
ELECTRICAL CONNECTION KIT

QTY RCVD
6/5-6/12
9
6
29
0
0
0
22,830
98
367
220

BACKORDER RECOVERY
UNKNOWN
UNKNOWN
JULY 2018
JUNE 2018
UNKNOWN
UNKNOWN
UNKNOWN
JULY 2018
UNKNOWN
UNKNOWN

ETA REQUESTS
Please be reminded that ETA requests are to be submitted via the Exception Report tab in Paragon.

SPECIAL PROCUREMENT ETA REQUESTS
Please email SP case inquiries to [email protected]. Please ensure that you include the SP case
number, Paragon/Part/VIN numbers with your inquiry. CB5 orders/inquiries should be emailed to [email protected].

RETURNS
The following part numbers should no longer be installed and any existing stock on hand must be returned to your facing
PDC via Special Return, use Item Category SCM Authorized Part Return; include a copy of the NCA as your
authorization to return these parts. This special return will not affect your return allowance and will not be accepted after
the specified date. Substitution link entered into Paragon. Please place orders to replenish your inventory, as needed.
RETURNS
Part
Ornamental Trim

2 | Weekly Parts Update, June 15, 2018

Part Number
to be Returned
A1668800082

New Part Number
A166880008228

Return Deadline
June 21, 2018

PAC Service Request Volume
For the week of June 4th, the PAC received 1,204 service requests (Passenger Cars – 1,148; Sprinter – 56); 122 (10%)
unnecessary calls.

ETA REQUEST VOLUME
For the week of June 4th, PAC processed 1,425* ETA requests – 1,289 emails/ 136 calls.
*Please note that constrained parts is not included in this service level report.
3 | Weekly Parts Update, June 15, 2018

PROGRAMS AND PRODUCT UPDATES
New Electronic Parts Catalog
MBUSA proudly announces the launch of our new Electronic Parts Catalog titled Xentry Portal Parts Information (or XPPI
for short).
XPPI is an innovative solution for searching for parts and provides you with vehicle specific information efficiently and in a
new clearly presented format.
Some of the key features of XPPI are:
Better data filtering
Data cards available as soon as the car is built (no more new models not showing up in the EPC)
Search by last 8 of the VIN
Customizable functionality
Part number fly-outs
Better parts illustrations
Updated images
ODUS integration
Designation and word search
Show oil capacity and oil quality
Multiple sessions
And much, much more!!!

XPPI will launch mid-July 2018. Please stay tuned for more
information in the coming weeks.

Please refer to the New Electronic Parts Catalog NCA dated June 15, 2018 for additional information.

4 | Weekly Parts Update, June 15, 2018

PROGRAMS AND PRODUCT UPDATES (continued)
Warranty Policy Updates, effective July 1, 2018
The following policy updates will be effective as of Repair Order open date July 1, 2018:







Section 3.25 – Labor Operations: Removal of 0.4 hours upper limit for additional cleaning work required due to
consequential necessity
Section 3.29 – Add-On Repairs: Management signature requirement removed
Section 3.30 – Goodwill Repairs: Management signature requirement removed. Field Representative approval
requirement for goodwill add-ons removed
Section 7.3 – ZM Operations: “4-eye principle” and signature requirements removed
Section 10.10 – Text Requirements: Required text on claims significantly reduced
QEC Parts Return: Reduction from 2017 in-bound warranty parts return volumes

Please refer to Policy Updates Effective July 1, 2018 NCA dated June 15, 2018 for the full policy updates.

2018 Q2 Phase 3 Reman Portfolio Expansion
The below parts listing are now part of the Reman portfolio.
New Part
A0008303502
A0024668101
A1770101405
A1770105004
A2134605301
A2721535191
A2721535291
A2731535579
A2731535679
A2760106014
A6111531491
A7252708013

Reman part
A000830350280
A002466810187
A177010140580
A177010500480
A213460530184
A272153519187
A272153529187
A273153557987
A273153567987
A276010601480
A611153149180
A725270801380

Description
REMAN REFRIGERANT COMPRESSOR
REMAN HYDRAULIC PUMP
REMAN OTTO ENGINE
REMAN OTTO ENGINE
REMAN STEERING GEAR
REMAN CONTROL UNIT
REMAN CONTROL UNIT
REMAN CONTROL UNIT
REMAN CONTROL UNIT
REMAN OTTO ENGINE
REMAN CONTROL UNIT CR2.35
REMAN AUTOMATIC TRANSMISSION

Please refer to the Reman Portfolio Expansion – Q2 Phase 3 NCA dated June 15, 2018 for additional program information.

5 | Weekly Parts Update, June 15, 2018

PROGRAMS AND PRODUCT UPDATES (continued)
Price Reduction – Air Struts & Shock Absorbers
Effective July 1st, a 26% reduction in pricing will be applied on the below listed part numbers:

Please refer to the Upcoming Price Reduction Air Struts & Shock Absorbers – Marketing Materials NCA dated June 15,
2018 for additional information.

PAC Form Update – CB3/CB5 Parts
Please be advised that the “CB5 and Upgrade Request Form” (Forms & Link tab on the PAC website) has been modified
and is now titled, “CB3 & CB5 Request Form”. Requests for both CB3 and CB5 parts are to be submitted on this form.
Requests will route to Special Procurement for review and order placement.

6 | Weekly Parts Update, June 15, 2018

PROGRAMS AND PRODUCT UPDATES (continued)
SPECIAL RETURNS – Exceeding Purchases
System settings have been modified to remedy returns that yield “Exceeding Purchases” error messages. After verifying
that the part was purchased within the last 36 months. If all is correct, please create a special return as illustrated below:




Select “Special Returns” order type
Select Item Category:
o SCM auth part ret – If the part is new
part, select “SCM Auth Part Return”
o SCM auth core ret – If you are trying to
return a Core part (70), select “SCM
Auth Core Return”

LED Logo Projector Updated Pricing and Availability
Due to supplier challenges, the LED Logo Projector is temporarily restricted. The part is only available through VPCinstallation with a small portion protected in Special Procurement stock at the PDCs. The ordering option is now turned
off in NetStar and will not be added to any purchase orders. Additionally, the cost from the supplier has increased and will
increase the cost to our customers.
Please refer to the LED Logo Projector Updated Pricing and Availability NCA dated June 15, 2018 for additional
information.

Tire Program – Tire Trigger
Customers registered with Mercedes me will now receive Tire Trigger messages and rebates through their Mercedes me
app.
Please refer to the MBUSA Tire Program – Tire Trigger NCA dated June 15, 2018 for additional information.

7 | Weekly Parts Update, June 15, 2018