NHTSA ID Number: 10144284
Manufacturer Communication Number: Weekly Parts Upd
TSB/Document Date: 2018-09-10
Summary
Status of Parts Ordering - Passenger Cars
MERCEDES-BENZ
USA, LLC
One Mercedes-Benz Dr.
Sandy Springs, GA, 30328-4201
Phone: (770) 705-0600
Fax: (770) 705-0117
MBUSA.com
TO:
Parts Managers and Parts Advisors
Service Managers and Service Advisors
FROM: Dealer Assistance Center
RE:
Weekly Parts Update
DATE: June 1, 2018
RECALL CAMPAIGNS
Campaign
Information
2018050012
MY 2017, Model 213 (E-Class)
Retrofit Headlamp Sealing Caps
42 affected vehicles flagged in VMI as “Open”
Parts are available and can be ordered as necessary
Customer letters will be mailed approximately one week
after the remedy become available.
CONSTRAINED PARTS
Listed below is the list of top constrained parts. Please use the backorder recovery date as your ETA. Also, the below
listed parts are not be eligible for special procurement case submission. Please refer to the Weekly Constrained Parts
Listing in NetStar for the complete listing of affected part numbers.
CONSTRAINED
PART NUMBER
A 000 016 05 69
A 000 423 09 12 07
A 166 720 42 02 64
A 166 720 45 02 64
A 166 720 47 02 64
A 166 906 34 01
A 166 906 35 01
A 169 543 03 31
A 204 421 00 00 07
A 204 720 17 63 8P26
A 204 720 17 63 9D88
A 204 720 27 01 9D88
A 204 720 96 62 9D88
A 205 900 11 33 80
A 213 820 45 03
A 221 421 16 12 07
PART DESCRIPTION
CYLINDER HEAD BOLT
BRAKE DISK, VENTED
MOULDING
TRIM STRIP
MOULDING
REAR LAMP COMBINATION
REAR LAMP COMBINATION
ELECTRICAL WIRING HARNESS / 0,75
BRAKE DISK
DOOR PANELING
DOOR PANELING
DOOR INTERIOR TRIM
TRIM DRIVERS DOOR
REMAN CU COMPL HEADUNIT AUDIO
LED Logo Projector
BRAKE DISK, VENTED
1 | Weekly Parts Update, June 1, 2018
QTY RCVD
5/23-5/30
3,060
2,130
21
0
0
79
0
1
38
0
1
0
1
402
37
462
BACKORDER RECOVERY
JUNE 2018
JUNE 2018
JUNE 2018
JUNE 2018
JUNE 2018
UNKNOWN
UNKNOWN
JUNE 2018
JUNE 2018
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
MAY 2018
JUNE 2018
CONSTRAINED
PART NUMBER
A 221 620 31 86
A 222 421 51 00
A 270 180 01 09
A 274 090 17 29
PART DESCRIPTION
SUPPORT
BRAKE DISK, VENTED
TS OIL FILTER ELEMENT
INTAKE LINE
QTY RCVD
5/23-5/30
2
0
16,359
594
BACKORDER RECOVERY
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
ETA REQUESTS
Please be reminded that ETA requests are to be submitted via the Exception Report tab in Paragon.
SPECIAL PROCUREMENT ETA REQUESTS
Please email SP case inquiries to [email protected]. Please ensure that you include the SP case
number, Paragon/Part/VIN numbers with your inquiry. CB5 orders/inquiries should be emailed to [email protected].
RETURNS
The following part numbers should no longer be installed and any existing stock on hand must be returned to your facing
PDC via Special Return, use Item Category SCM Authorized Part Return; include a copy of the NCA as your
authorization to return these parts. This special return will not affect your return allowance and will not be accepted after
the specified date. Substitution link entered into Paragon. Please place orders to replenish your inventory, as needed.
RETURNS
Part
Part Number
to be Returned
A 213 760 03 00
A 213 760 0400
New Part Number
A 213 760 03 00 28
A 213 760 04 00 28
Release Handles
A0997500300
A0997500500
A0997500600
A099750030028
A099750050028
A099750060028
June 14, 2018
Ornamental Trim
A1668800082
A166880008228
June 21, 2018
Electrical Closing Aid
2 | Weekly Parts Update, June 1, 2018
Return Deadline
June 7, 2018
PAC Service Request Volume
For the week of May 21st, the PAC received 1,290 service requests (Passenger Cars – 1,233; Sprinter – 57); 136 (11%)
unnecessary calls.
ETA REQUEST VOLUME
For the week of May 21st, the PAC processed 1,252* ETA requests – 1,109 emails/ 143 calls.
*Please note that constrained parts is not included in this service level report.
3 | Weekly Parts Update, June 1, 2018
PROGRAMS AND PRODUCT UPDATES
Navigation Map Update MY NTG5.5 v11.0 and NTG5*2 v12.0
The MYU program applies to MY15 vehicles and up that are equipped with Code 502. MYU customers receive up to 6
map updates free of charge (max. 2/year) as part of this program for the 1st three years of ownership.
The COMAND Download Manager (in ODUS) now contains the USP Map Update for all COMAND Navigation platforms.
Since there is no physical part or USB drive for ordering, all updates including and following NTG5.5 v10.0 will not be
given a “BQ” part number and will keep its normal “A” part number.
Please refer to the MBUSA Navigation Map Update MY NTG5.5 v11.0 and NTG5*2 v12.0 NCA dated June 1, 2018 for
additional information.
PAC Form Update – CB3/CB5 Parts
Please be advised that the “CB5 and Upgrade Request Form” (Forms & Link tab on the PAC website) has been modified
and is now titled, “CB3 & CB5 Request Form”. Requests for both CB3 and CB5 parts are to be submitted on this form.
Request will route to Special Procurement for review and order placement.
4 | Weekly Parts Update, June 1, 2018
PROGRAMS AND PRODUCT UPDATES (continued)
Warranty Claims with Cores
Remanufactured parts must be used when performing warranty repairs on any vehicle that has been put into service. The
exception is new vehicles which are not yet in service and still in a dealership’s inventory. In these instances
remanufactured parts may not be used when performing repairs.
Refer to section 3.23 Remanufactured Parts in the Warranty Manual:
When a remanufactured part is claimed to warranty:
The original part number is converted to a “60” suffix with a “70” core part separated
The price for the “60” suffix is the DNET of the original part minus the core value
The core is not paid on the warranty claim because it is reimbursed when the part is returned
There is no dealer handling paid on the core portion of the claim
When a new part with a core value is claimed to warranty:
The original part number is converted to a “60” suffix with a “70” core part separated
The price for the “60” suffix is the DNET of the original part minus the core value
The core is not paid on the warranty claim because it is reimbursed when the part is returned
There is no dealer handling paid on the core portion of the claim
Please refer to the Warranty Claims with Cores NCA dated June 1, 2018
5 | Weekly Parts Update, June 1, 2018
PROGRAMS AND PRODUCT UPDATES (continued)
Upcoming Price Reduction – Air Struts & Shock Absorbers
Effective July 1st, the below part numbers will have price reduced.
Part Number
Description
Model
A164320581380
Reman Air Suspension Strut
2007–2011 ML320CDI/ML350BTC
A164320591380
Reman Air Suspension Strut
2007–2012 GL450/GL550/GL320BTC
A164320601380
Reman Air Suspension Strut
2006–2011 ML350/500/550/ML350 4WD
A164320611380
Reman Air Suspension Strut
2007–2012
GL450/GL350BTC/GL320CDI/GL320BTC
A211320533880
Reman Air Suspension Strut
2003–2009
E55AMG/E63AMG/CLS55AMG/CLS63AMG
A211320543880
Reman Air Suspension Strut
2003–2009
E55AMG/E63AMG/CLS55AMG/CLS63AMG
A1643202631
2007–2012
GL320CDI/GL350CDI/GL320BTC/GL350BTC/GL450
A1643203031
2006–2011
ML320CDI/ML350BTC/ML350/ML500/ML550
A1643203131
2007–2012
GL320CDI/GL320BTC/GL350BTC/GL450/GL550
A2113266800
2003–2009
E55AMG/E63AMG/CLS55AMG/CLS63AMG
Please refer to the Upcoming Price Reduction Air Struts & Shock Absorbers NCA dated June 1, 2018 for additional
information.
Star Rewards ISP Bonus Program Launch
The all—new ISP Bonus Program, Mercedes-Benz StarRewards, will laumch on June 5th. Traditional ISPs and Collision
Shops can register on the StarRewards website to receive valuable rebates for purchasing parts from MercedesBenz Dealerships. The program will make it easier for independent, single-store repair and collision shops to choose
your dealership over the aftermarket and drive more ISP business into your dealerships. This in turn will help build
loyalty with your shops as well as realize growth opportunities.
Please refer to the StarRewards Launch Announcement NCA dated June 1, 2018 for additional program information.
6 | Weekly Parts Update, June 1, 2018
PROGRAMS AND PRODUCT UPDATES (continued)
StockPro Improvements
Listed below is an update on the progress of action items for the StockPro program.
Please refer to the StockPro Improvements NCA dated June 1, 2018 for additional information.
7 | Weekly Parts Update, June 1, 2018
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TSB/Document ID: Weekly Parts Upd
Replacement Service Bulletin Number:
MFR Communication Date: 2018-06-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
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