MERCEDES-BENZ USA, LLC
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
Fax: (770) 705-0117
MBUSA.com

TO:

Parts Managers and Parts Advisors
Service Managers and Service Advisors

FROM: Dealer Assistance Center

RE:

Weekly Parts Update

DATE: May 25, 2018

MEMORIAL DAY HOLIDAY SCHEDULE
In observance of the Memorial Day holiday, the entire MBUSA organization and PDCs will be closed on Monday, May 28th.
Normal business operations will resume on Tuesday, May 29th.
The Robbinsville PDC and Fontana PDC will be closed on Saturday, May 26th. All orders placed after the Friday VOR
cutoff will ship on Tuesday, May 29th for Wednesday delivery. Normal Saturday PDC VOR operations will continue the
following Saturday, June 2nd.

Transportation Schedule
Dedicated Delivery Service:
 Orders that normally drop to the Parts Distributions Centers on Monday, will be processed on Tuesday, May 29th for
delivery on Wednesday, May 30th.
Less Than Truck Load Service:
 Please note that FedEx LTL will be closed Monday, May 28th in observance of Memorial Day
 Pickups starting Friday, May 25th will not move until Tuesday, May 29th
If you have any questions or concerns, please notify Parts Transportation Supervisor, Deborah Mackenzie at email:
[email protected] or (770) 705 – 2049.

RECALL CAMPAIGNS
Campaign

Information

2017110011 (Manual)
MY 2014-2018, Models 117, 156, 242ed (CLA-Class,
GLA-Class, B-Class electric)
Steering Control Module Ground



1 | Weekly Parts Update, May 25, 2018




Phase 6 – 28,393 affected vehicles flagged in VMI as
“Open”
Parts are available
Final customer letters will be mailed when remedy parts
are available for the fourth phase of the recall,
approximately one week of the recall launch to the
dealers scheduled for May 25, 2018.

CONSTRAINED PARTS
Listed below is the list of top constrained parts. Please use the backorder recovery date as your ETA. Also, the below
listed parts are not be eligible for special procurement case submission. Please refer to the Weekly Constrained Parts
Listing in NetStar for the complete listing of affected part numbers.
CONSTRAINED
PART NUMBER
A 000 016 05 69
A 000 423 09 12 07
A 166 720 42 02 64
A 166 720 45 02 64
A 166 720 47 02 64
A 166 906 34 01
A 166 906 35 01
A 169 543 03 31
A 204 421 00 00 07
A 204 720 17 63 8P26
A 204 720 17 63 9D88
A 204 720 27 01 9D88
A 204 720 96 62 9D88
A 205 900 11 33 80
A 213 820 45 03
A 221 421 16 12 07
A 221 620 31 86
A 222 421 51 00
A 270 180 01 09
A 274 090 17 29

PART DESCRIPTION
CYLINDER HEAD BOLT
BRAKE DISK, VENTED
MOULDING
TRIM STRIP
MOULDING
REAR LAMP COMBINATION
REAR LAMP COMBINATION
ELECTRICAL WIRING HARNESS / 0,75
BRAKE DISK
DOOR PANELING
DOOR PANELING
DOOR INTERIOR TRIM
TRIM DRIVERS DOOR
REMAN CU COMPL HEADUNIT AUDIO
LED Logo Projector
BRAKE DISK, VENTED
SUPPORT
BRAKE DISK, VENTED
TS OIL FILTER ELEMENT
INTAKE LINE

QTY RCVD
5/15-5/23
0
1,457
11
1
51
1
0
0
940
0
2
1
0
135
47
113
2
79
1,176
496

BACKORDER RECOVERY
JUNE 2018
MAY 2018
JUNE 2018
JUNE 2018
JUNE 2018
UNKNOWN
UNKNOWN
MAY 2018
JUNE 2018
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
JUNE 2018
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN

ETA REQUESTS
Please be reminded that ETA requests are to be submitted via the Exception Report tab in Paragon.

SPECIAL PROCUREMENT ETA REQUESTS
Please email SP case inquiries to [email protected]. Please ensure that you include the SP case
number, Paragon/Part/VIN numbers with your inquiry. CB5 orders/inquiries should be emailed to [email protected].
2 | Weekly Parts Update, May 25, 2018

RETURNS
The following part numbers should no longer be installed and any existing stock on hand must be returned to your facing
PDC via Special Return, use Item Category SCM Authorized Part Return; include a copy of the NCA as your
authorization to return these parts. This special return will not affect your return allowance and will not be accepted after
the specified date. Substitution link entered into Paragon. Please place orders to replenish your inventory, as needed.
RETURNS
Part
Cover Trim

Part Number
to be Returned
A 463 680 06 74

New Part Number
A 463 740 79 00

Fuel Hose

A 274 070 01 81

A 274 070 35 00

Control Unit

A2539000100
A 213 760 03 00
A 213 760 0400
A0997500300
A0997500500
A0997500600

A253900010028
A 213 760 03 00 28
A 213 760 04 00 28
A099750030028
A099750050028
A099750060028

Electrical Closing Aid
Release Handles

Return Deadline
May 31, 2018
June 1, 2018
June 7, 2018
June 14, 2018

CORE RETURN PART LOGIC
See below examples for core return part number logic:

Part Number Ordered

Core Part Number to Return

A0123456789

A0123456789 70

A0123456789 80

A0123456789 70

A0123456789 9999

A0123456789 70 9999

A0123456789 64 9999

A0123456789 70 9999

A0123456789 9876

A0123456789 70 9876

A0123456789 7X21

A0123456789 70 7X21

“70” ALWAYS falls after first 11 characters of the part number.
If you get an automatic rejection when attempting to submit core returns, please send cores back using Order type
“Special Return”, and Item Category “SCM Authorized Core Return”. Please remember to use proper formatting of
part number for return.
Please contact Giovanni Domenech at [email protected] or Achsah Thomas at
[email protected] with any questions.
3 | Weekly Parts Update, May 25, 2018

PAC Service Request Volume
For the week of May 14th, the PAC received 1,296 service requests (Passenger Cars – 1,236; Sprinter – 60); 123 (9%)
unnecessary calls.

ETA REQUEST VOLUME
For the week of May 14th, the PAC processed 1,129* ETA requests – 988 emails/ 141 calls.
*Please note that constrained parts is not included in this service level report.
4 | Weekly Parts Update, May 25, 2018

PROGRAMS AND PRODUCT UPDATES
PAC Support for Saturday PDC VOR Operations - UPDATED
As a follow-up to the recent announcement regarding the Saturday PDC VOR Service, the Parts Assistance Center (PAC)
has concluded its 4 week Saturday pilot. Our goal was to provide parts specification and ordering support for VOR
vehicles.
The results of the pilot demonstrated extremely low call volume for the four Saturdays that the PAC was open – an
average of 7 calls per Saturday. Based on this performance, the PAC is suspending Saturday support services, effective
immediately. We will continue to monitor the program to determine if there is a need for PAC support in the future.
Please note that the Saturday PDC VOR program with the Parts Distribution Centers (Robbinsville and Fontana)
will continue as planned.
Please refer to the PAC Support for Saturday PDC VOR Parts Ordering NCA dated May 23, 2018 for additional information.

Spark Plug Push Process – A 004 159 79 03
We are happy to announce that we have acquired additional capacity of the four-cylinder spark plug, A 004 159 79 03
under part number BQ 4 15 00 38. In order to effectively manage supply and to meet all urgent customer needs, MBUSA
will be coordinating a push of this part out to our dealer network by May 31st. This will be a ZEM sales order with PO
number “SparkPlugPush1” and subsequent pushes numbered as well. Using historical demand based on dealer ordering,
quantities pushed will be based on one month of dealer demand taking in to consideration current inventory level.
Additional pushes are planned in 3 week intervals from initial push to ensure that our dealers continue to receive needed
quantities. See example below:
Dealer 12345
Monthly Demand: 30

On-hand: 10

Dealer Push Quantity: 20

Please refer to the Spark Plug Push Process NCA dated May 23, 2018 for additional information.

MBUSA Oil Program – Price Increase
MBUSA strives to maintain a competitive position with our Mobil 1 and Genuine MB oil pricing to ensure dealer
competitiveness in the market. With continued market increases on finished lubricants over the past 2 years, it was
necessary to review the current pricing structure. This review resulted in a slight price increase in our oil products
effective June 1, 2018.
Please refer to the MBUSA Oil Program – Price Increase NCA dated May 25, 2018 for additional information.

5 | Weekly Parts Update, May 25, 2018

PROGRAMS AND PRODUCT UPDATES (continued)
MBUSA Oil Program – Webinar
Webinars are scheduled for June and July to review the Tire Program; see below schedule for the 45 minute session.
June 11th (Mon, 11:30 AM – 12:15 PM EDT)
June 12th (Tue, 3:00 PM – 3:45 PM EDT)
June 13th (Wed, 11:30 AM – 12:15 PM EDT)
July 16th (Mon, 3:00 PM – 3:45 PM EDT)
July 17th (Tue, 11:30 AM – 12:15 PM EDT)
July 18th (Wed, 3:00 PM – 3:45 PM EDT)
Registration link:
https://dealertire.arlo.co/courses/102-mbusa-tire-program-overview-webinar?t=87da33a5393a43b4a1e123c1a57c7819
Please refer to the MBUSA Tire Program – Webinar NCA dated May 25, 2018 for additional program information.

StockPro Supersession Logic
The StockPro team continues to bring more alignment to supersession logic and received good feedback from the Dealer
Parts Council partners.
Please refer to the StockPro Supersession Logic NCA dated May 25, 2018 for an overview of the topics.

Glass Inventory Clearance Sale
Effective June 1st, an inventory sale on a wide array of glass parts (up to 75% decrease in pricing) is available; inventory is
limited and includes parts ranging from glass panes, windshields, windows, etc.
Please refer to the Glass Inventory Clearance Sale NCA dated May 23, 2018 for additional sale offerings.

Parts Inventory Clearance Sale – Updated
Parts list has been updated to show sold out inventory that will revert back to its original price.
Please refer to the Parts Inventory Clearance Sale Updated NCA dated May 23, 2018 for additional information.

Select Campaign Parts Termination Notice
Due to a select number of under-performing campaign parts, parts that did not perform as expected will be terminated.
The parts will not be included in the current on-going price reduction campaigns and pricing change will be effective June
1st.
Please refer to the Select Campaign Parts Termination Notice NCA dated May 23, 2018 for additional information.
6 | Weekly Parts Update, May 25, 2018