NHTSA ID Number: 10144013
Manufacturer Communication Number: MT-008-18
TSB/Document Date: 2018-08-27
Summary
ENGINE NO START (KEY NOT DETECTED): Some customers may complain about the following: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator light flashing.
Mazda
North American Operations
Irvine, CA 92618-2922
M-Tips
Subject:
ENGINE NO START (KEY NOT DETECTED)
M-Tips No.: MT-008/18
Last Issued: 07/20/2018
BULLETIN NOTES
Previous M-Tips: Date(s) Issued:
MT-024/15
2015
APPLICABLE MODEL(S)/VINS
2014-2018 Mazda3
2014-2018 Mazda6
2016-2019 CX-3
2013-2018 CX-5
2016-2018 CX-9
2016-2019 MX-5
DESCRIPTION
Some customers may complain about:
Intermittent engine no start
Instrument cluster red security indicator light ON
Engine Start/Start Button Amber indicator light flashing
Engine Start/Start Button Amber
indicator light flashing
Instrument cluster red security
indicator light ON
Page 1 of 2
An editorial board comprised of MNAO service staff members generates, collects, and verifies information for this publication.
To contribute repair tip ideas, send an e-mail to [email protected]. All contributions become property of MNAO, which assumes permission to publish them without further
consideration.
© 2018 Mazda North American Operations, U.S.A.
M-Tips No.: MT-008/18
Last Issued: 07/20/2018
This may be caused by:
A key in a purse near a cell phone. The cell phone radio waves may interrupt the immobilizer
system.
An aftermarket cell phone charger. The charger may produce electrical noise that interrupts the
immobilizer system.
REPAIR PROCEDURE
1. Remove the key from the customers purse. Does the engine start?
Yes - Advise customer that the key cannot be detected inside of purse. Possible out of range or an
electrical devise in the purse is causing immobilizer interruption.
No - Check the key battery. Is the key battery dead?
Yes - Replace key battery.
No - Proceed to next step.
2. Remove the customers aftermarket cell phone charger from the customers vehicle. Does the engine
start?
Yes - Advise customer that the aftermarket cell phone charger is causing immobilizer interruption.
No - Refer to Workshop Manual Immobilizer System diagnosis.
Page 2 of 2
An editorial board comprised of MNAO service staff members generates, collects, and verifies information for this publication.
To contribute repair tip ideas, send an e-mail to [email protected]. All contributions become property of MNAO, which assumes permission to publish them without further
consideration.
© 2018 Mazda North American Operations, U.S.A.
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TSB/Document ID: MT-008-18
Replacement Service Bulletin Number:
MFR Communication Date: 2018-07-20
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL
MFR Component System:
MFR Component Subsystem:
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