NHTSA ID Number: 10143984
Manufacturer Communication Number: WB16-02H
TSB/Document Date: 2018-08-20
Summary
On the vehicles affected by this bulletin, it is necessary to perform a Multiplex software update plus other corrective measures to improve the charging system.
3.1
H3 SERIES (see section 3.2 for X3 Series drip edges installation)
Special tool needed:
RIGHT ANGLE DRILL
1. Identify drip edge #470218 and #470219 (FIGURE 19 & FIGURE 20).
FIGURE 19: H3 SERIES UPPER DRIP EDGE
FIGURE 20: H3 SERIES LOWER DRIP EDGE
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FIGURE 21
2. Clean dirt on the lower part of the exhaust
aftertreatment system ATS access hatch as
well as the area located right above the ATS
access hatch (FIGURE 22). It is very important to
install the drip edge on a clean surface to
assure water tightness.
NOTE: FIGURE 22 shows where the drip edges will
be installed.
FIGURE 22
3. To ease the drip edge installation, draw
reference lines indicating the center of the rear
end to make sure that the drip edges will be
installed perfectly centered (FIGURE 23). You
may use the center high mounted stop light as
reference to find the center of the rear end.
•
upper reference line on the body surface
•
lower reference line on the ATS access
hatch surface
Redact: EL
FIGURE 23
WB16-02H
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4. Apply three strips of double face self-adhesive
tape along drip edge #470218 from one end up
to the other end. The first strip should be
placed about ½ inch from the edge as shown
on FIGURE 24. The two other strips should be
placed on each side of the drilled holes.
IMPORTANT NOTE: The foam tape must be stuck
on the drip edges. Drip edges must not be stuck
on the vehicle body.
FIGURE 24
5. Apply two strips of double face self-adhesive
tape along drip edge #470219 from one end up
to the other end. The strips should be placed
on each side of the drilled holes (FIGURE 25).
IMPORTANT NOTE: The foam tape must be stuck
on the drip edges. Drip edges must not be stuck
on the vehicle body surface.
FIGURE 25
FIGURE 26
6. Draw a line to mark the center of both drip
edge (FIGURE 27).
FIGURE 27
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INSTALLATION OF DRIP EDGE #470219
7. Place drip edge #470219 in proper position,
on the access hatch. Use reference lines
marked on the drip edge and the vehicle body
to center properly.
The front face of the drip edge must be flush with
the surface above. The goal is to prevent water
from dripping on the inner side of the engine
compartment door.
FIGURE 28
FIGURE 29
8. Preinstall the drip edge using three (3) screw
#6x1/2 (#500583), see FIGURE 30.
Use a 9/64" drill bit. Place one screw at each
end and one in the center of the drip edge.
FIGURE 30
9. Fasten drip edge using nine (9) rivets
#504339 as shown on FIGURE 31. Use a 9/64"
drill bit.
IMPORTANT NOTE: The drip edges must not
be stuck on the vehicle body
FIGURE 31
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10. Remove the three (3) screws previously
installed and replace with rivets.
FIGURE 32
INSTALLATION OF DRIP EDGE #470218
You don’t need to remove the access hatch in
order to install drip edge if you use a right angle
drill.
11. Place the drip edge #470218 in proper
position, on the vehicle body (not on the
access hatch). Use reference lines marked
on the drip edge and the vehicle body to
center properly.
FIGURE 33
FIGURE 34
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12. Preinstall the drip edge using five (5) screws
#6x1/2 (#500583) as shown on FIGURE 35.
Drill using a 9/64 bit. FIGURE 36 shows how
to drill holes with the access hatch in place
using a right angle drill.
FIGURE 35
FIGURE 36
13. Fasten the drip edge using thirteen (13) rivets
#504339 as shown on FIGURE 37.
Drill using a 9/64 bit.
IMPORTANT NOTE: The drip edges must not
be stuck on the vehicle body
FIGURE 37
FIGURE 38
14. Remove the five (5) screws previously
installed and replace with rivets.
FIGURE 39
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3.2
X3 SERIES
1. Identify the drip edge #470278 and #470152 (FIGURE 40 & FIGURE 41).
FIGURE 40: X3 SERIES UPPER DRIP EDGE
FIGURE 41: X3 SERIES LOWER DRIP EDGE
2. See on FIGURE 42 where each drip edge will be
positioned. The drip edges will be fastened on
the vehicle body, not on the ATS access
hatch.
FIGURE 42
3. To ease installation of the drip edges, draw a
reference lines on the vehicle body indicating
the center of the rear end so that the drip
edges will be installed perfectly centered
(FIGURE 43). You may use the center high
mounted stop light and the SS molding as
reference to find the center of the rear end.
FIGURE 43
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4. Remove the exhaust aftertreatment system
(ATS) access hatch.
Prior to removing the access hatch,
protect the surrounding surfaces using
wide paper masking tape.
FIGURE 44
a) To do so, drill through the folding arm
rivets (4 rivets) shown on FIGURE 45
b) Disconnect the “high mounted stop lights”
cable harness.
c) Unscrew the hinges mounting bolts (2
bolts per hinge). Spacers may be found
behind the hinges. Make sure you identify
the spacers in order to reinstall the
access hatch using the proper spacer at
the correct location (FIGURE 46).
FIGURE 45
FIGURE 46
5. Clean dirt on the area located right above the
ATS access hatch and the area where the lower
drip edge will be installed (FIGURE 42). It is very
important to install the drip edges on a clean
surface to ensure water tightness.
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6. Apply two strips of double face self-adhesive
tape, one to each side of the drilled holes
(except in the middle where only one strip can
be applied) along drip edge #470278 as shown
on FIGURE 47.
IMPORTANT NOTE: The foam tape must be
stuck on the drip edges. The drip edges must
not be stuck on the vehicle body.
FIGURE 47
7. Apply two strips of double face self-adhesive
tape along drip edge #470252 from one end up
to the other end. The strips should be placed
on each side of the drilled holes (FIGURE 48).
IMPORTANT NOTE: The foam tape must be
stuck on the drip edges. Drip edges must not
be stuck on the vehicle body.
FIGURE 48
8. Draw a line to mark the center of both drip
edge (FIGURE 47).
FIGURE 49
INSTALLATION OF DRIP EDGE #470278
The drip edge should extend past the panel surface
by 1/4". The goal is to prevent water/rain from
dripping on the inner side of the SCR access hatch.
9. Place drip edge #470278 in proper position.
Use reference lines marked on the drip edge
and vehicle body to center properly.
FIGURE 50
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IMPORTANT NOTE: The drip edge must not be
stuck on the vehicle body except in the middle
area where the drip edge cannot be fastened with
rivets. In this particular case, peel back the
protective layer on the adhesive foam tape and
stick to the surface.
No rivets are used to fasten the middle of the drip
edge because the rivet head will interfere with the
upper edge of the ATS access hatch.
10.
Preinstall the drip edge using four (4) screws
#6x1/2 (#500583).
Drill with a 7/64 bit. Place screws as shown on
FIGURE 51.
FIGURE 51
11. Fasten the drip edge using eight (8) rivets
#504339 as shown on FIGURE 52.
Use a 1/8 drill bit for the installation of the
rivets
12. Remove the four (4) screws previously installed
and replace with rivets.
FIGURE 52
INSTALLATION OF DRIP EDGE #470152
13. Place the drip edge #470152 in proper
position. Use reference lines marked on the
drip edge and vehicle body to center
properly.
FIGURE 53
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14. Install drip edge #470152, by using the
same method as for the first drip edge.
Preinstall the drip edge using five (5) screw
#6x1/2 (#500583) and fasten using rivets
#504339. Replace the five screws
previously installed with rivets #504339.
The drip edge should be shifted not more than
7/32" from the surface of the molding located
above it (FIGURE 54). The goal is to prevent
water from dripping on the inner side of the
engine compartment door.
FIGURE 54
IMPORTANT NOTE: Drip edges must not be
stuck on the vehicle body.
ATS ACCESS HATCH REINSTALLATION AND ADJUSTMENT
15. Bolt the access hatch hinges, making sure
to reinstall the spacers as originally
installed.
16. Tighten the bolts (4 bolts).
Screw M8-1.25 G8.8 standard torque: 16 lb-ft
FIGURE 55
17. Reinstall the folding arm. Secure the folding
arm as shown on FIGURE 56 using four 1/4" x
5/8 stainless steel rivets #504610.
FIGURE 56
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18. Close the access hatch. Make sure it is
centered in the opening. Ideally, the gap
should be equal on four sides.
GAP: 3/16±5/64 inch
FIGURE 57
19. Check the upper part of the access hatch
for rubbings against the rivets when opening
and closing the hatch. If this is the case, the
hatch has to be moved downward.
20. Loosen the hinge mounting bolts (4 bolts)
slightly.
21. Use a screwdriver and hammer, tap slightly
on the hinges to move the door for proper fit
(FIGURE 58).
FIGURE 58
22. Once the hatch is properly positioned,
tighten the hinges bolts (4 bolts).
23. If the hatch has moved down, it may be
necessary to move the keeper down slightly
(FIGURE 59). To do so, loosen the mounting
bolts (2 bolts) and move the keeper in the
direction shown with arrows. Firmly tighten
the keeper bolts once adjustment is done).
Screw M8-1.25 G8.8 standard torque: 16 lb-ft
24. Check that the access hatch latches easily.
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FIGURE 59 : KEEPER
WB16-02H
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PARTS / WASTE DISPOSAL
Discard waste according to applicable environmental regulations (Municipal/State[Prov.]/ Federal)
WARRANTY
The software update time is not included in the labor reimbursed by this warranty bulletin. The
Multiplex software update is covered under the Red Carpet Service Policy.
This modification is covered by Prevost
’s normal warranty. We will reimburse you the parts and
•
four hours (4.0) of labor
•
five hours (5.0) of labor if the vehicle is equipped with an auxiliary sump tank
upon receipt of a warranty claim. Please submit claim via our Online Warranty System, available at
www.prevostcar.com (under Service \ Warranty section). Use Claim Type: “Bulletin/Recall” and select
‘’Warranty Bulletin WB16-02".
OTHER
VBC Bulletin
N/A
Fail Code
06.15
Defect Code
09
Syst. Cond
B
Causal Part
067835
Redact: EL
Access all our Service Bulletins by typing the following URL
in your browser address bar:
http://techpub.prevostcar.com/en/
E-mail us at technicalpublications_prev@volvo
.com and
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TSB/Document ID: WB16-02H
Replacement Service Bulletin Number:
MFR Communication Date: 2018-07-05
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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