Call to the last contact who called you.

Entertainment (audio) related commands
Voice Command

Function

(Go to/Play) AM
(Radio)

Switches the audio source to AM radio.

(Go to/Play) FM
(Radio)

Switches the audio source to FM radio.

(Go to/Play)
Bluetooth (Audio)

Switches the audio source to BT audio.

(Go to/Play) Pandora Switches the audio source to Pandora®
(Go to/Play) Aha
(Radio)

Switches the audio source to Aha™ Radio.

(Go to/Play)Stitcher Switches the audio source to Stitcher™ Radio.
(Go to/Play) USB 1

Switches the audio source to USB 1.

(Go to/Play) USB 2

Switches the audio source to USB 2.

Play Playlist {Playlist
Plays the selected playlist.
name}
Play Artist {Artist
name}

Plays the selected artist.

Play Album {Album
name}

Plays the selected album.

Play Genre {Genre
name}

Plays the selected genre.

Play Folder {Folder
name}

Plays the selected folder.

Navigation Related Commands
Voice Command

Function

New Destination

Switches to the screen where new destinations can be selected.

Take me home

Displays the route to your home.

Navigate to an
address

Specifies the destination using the address.

Navigate to a recent
Displays the history of the recently specified destinations.
destination
Page 8 of 16
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2018 Mazda North American Operations, U.S.A.

Service Alert No.: SA-034/18

Last Issued: 07/16/2018

Where am I?

Displays the current location.

Repeat instruction

Reads out the previous guidance again.

Add way Point ~

Adds a route using keywords.

Zoom in/Zoom out

Zooms in/out of the map screen.

Add way point
address/Travel via
address

Adds the route using the address.

Question: (11 of 22) How do I update my navigation map?
MAZDA CONNECT map update Instructions:
1. Download and install MAZDA CONNECT on your computer
2. Remove the Navigation SD card from your vehicle
Note: Actual navigation SD card location varies by model

Answer:
Note: USB SD Card adapter may be required for PC connection.

3. Connect the Navigation SD card to your computer
4. Follow the MAZDA CONNECT instructions
Question: (12 of 22) How do I pair my phone?

Page 9 of 16
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2018 Mazda North American Operations, U.S.A.

Service Alert No.: SA-034/18

Last Issued: 07/16/2018

Phone pairing instructions:
PC Instructions
1.Go to infotainment.mazdahandsfree.com.
2.Select Year/Model/Trim.
3.Select phone Carrier/Manufacture/Phone.
4.Select “FIND OUT IF MY DEVICE IS COMPATIBLE”
5.Select Pairing Instructions.
6.Follow website pairing instructions.
Answer:

MyMazda App Instructions
1.Select “MAZDA CONNECT”
2.Select Year/Model/Trim.
3.From the menu button, select “COMMUNICATION”
4.Select “IS MY DEVICE COMPATIBLE?”
5.Scroll down to “Compatibility and Paring” then select phone
Carrier/Manufacture/Phone.
6.Select “FIND OUT IF MY DEVICE IS COMPATIBLE”.
7.Scroll down and select “Pairing Instructions”.
8.Follow pairing instructions.

Question: (13 of 22) Does my vehicle have Sirius XM?

Answer:

If you have a Satellite selection on your MAZDA CONNECT infotainment system
that is not greyed out and you can hear voices and music when selected, you likely
have SiriusXM Satellite Radio. If so, tune to channel 0, write down the numeric ESN
code and contact SiriusXM Listener Care to activate service. SiriusXM Listener Care
can be reached at (866) 528-7474 or by visiting the Sirius XM Website.

Question: (14 of 22) How do I install Sirius XM?
Answer:

MAZDA CONNECT accessory SiriusXM Satellite Radio installation is not available at
this time.
We apologize for any inconvenience.

Question: (15 of 22)

Why does the Bluetooth have no sound, when the MAZDA CONNECT system
shows Bluetooth Audio is connected?
Confirm that the volume setting on your enabled device is set to high.

Answer:
If the problem continues, do one of the following:
1. Contact Mazda Bluetooth Hands-Free Customer Service at 1-800-430-0153
(toll free).
Page 10 of 16
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2018 Mazda North American Operations, U.S.A.

Service Alert No.: SA-034/18

Last Issued: 07/16/2018

2. Please bring your vehicle to your nearest Mazda dealer for inspection.
Question: (16 of 22) Why is my phone not listed in the compatibility list?
The phones on the compatibility list have been tested in accordance with Mazda
standards. If your phone is not listed, it has not been tested by Mazda.
Answer:

Note: Your unlisted Bluetooth device may connect and function normally, even
though it has not been tested by Mazda.
We apologize for any inconvenience.

Question: (17 of 22)

Why does the USB have no sound, when the MAZDA CONNECT system shows
USB is connected?
Confirm that the volume setting on your enabled device is set to high.

Answer: 1

Answer: 2

MAZDA CONNECT system will not recognize any compatible files not stored locally
for playback. Also, depending on how the music is stored on your device is
managed(via default muysic player, via 3rd party music player app, etc) it may also
be necessary to press Play on your media device when the USB source is selected
from the MAZDA CONNECT system.
If the problem continues, do one of the following:
1. Contact Mazda Bluetooth Hands-Free Customer Service at 1-800-430-0153 (toll
free)
2. Please bring your vehicle to your nearest Mazda dealer for inspection

Question: (18 of 22) Why can't my contact hear me clearly?
Verify that air from the air conditioner system is not blowing against the vehicle
microphone [located above windshield(some models)].

Answer: 1

Page 11 of 16
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2018 Mazda North American Operations, U.S.A.

Service Alert No.: SA-034/18

Last Issued: 07/16/2018

This may be caused by loud surrounding environment. Close all windows, lower
fan speed or move the vehicle to a location with little outside noise.
If the problem continues in a quiet environment, do one of the following:
Answer: 2
1. Contact Mazda Bluetooth Hands-Free Customer Service at 1-800-430-0153 (tollfree)
2. Please bring your vehicle to your nearest Mazda dealer for inspection.
Question: (19 of 22) Why is the rear view camera display fuzzy?
This may be caused by an aftermarket accessory device. Some aftermarket
electrical devices (e.g., an accessory cell phone charger) may create excessive
electrical noise. The noise may interrupt some of the vehicle electrical systems. An
example is shown of an aftermaket cell phone charger that is interrupting the rear
view monitor system:

Answer:

If the problem continues, please bring your vehicle to your nearest Mazda dealer
for inspection.
Question: (20 of 22)

Why does the MAZDA CONNECT system audio turn off when turning off the
engine?
Page 12 of 16

CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2018 Mazda North American Operations, U.S.A.

Service Alert No.: SA-034/18

Answer:

Last Issued: 07/16/2018

The MAZDA CONNECT system turns OFF after shutting down the engine.
This is a normal operation. We apologize for any inconvenience.

Question: (21 of 22) Why do I get poor reception from the MAZDA CONNECT system?
This may be a normal audio operation of the vehicle.
Example: AM Radio poor reception
AM signals bend around such things as buildings or mountains and bounce off the
ionosphere (a region of the earth's atmosphere). Therefore, they can reach longer
distances than FM signals. Because of this, two stations may sometimes be picked
up on the same frequency at the same time.

Answer:

Example: FM Radio poor reception
An FM broadcast range is usually about 40-50km (25-30miles) from the source.
Because of extra coding needed to break the sound into two channels, stereo FM
has even less range than monaural (non-stereo) FM.

Signals from an FM transmitter are similar to beams of light because they do not
bend around corners, but they do reflect. Unlike AM signals, FM signals cannot
travel beyond the horizon. Therefore, FM stations cannot be received at the great
distances possible with AM reception.

Page 13 of 16
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2018 Mazda North American Operations, U.S.A.

Service Alert No.: SA-034/18

Last Issued: 07/16/2018

Atmospheric conditions can also affect FM reception. High humidity will cause
poor reception. However, cloudy days may provide better reception than clear
days.
Example: FM Radio poor reception caused by multipath noise:
Since FM signals can be reflected by obstructions, it is possiuble to receive both
the direct signal and the reflected signal at the same time. This causes a slight
delay in reception and may be heard as a broken sound or a distortion. This
problem may also be encountered when in close proximity to the transmitter.

Example: FM Radio poor reception caused by flutter/skip noise
Signals from an FM transmitter move in straight lines and become weak in valleys
between tall buildings, mountains, and other obstacles. When a vehicle passes
throuhg such an area, the reception conditions may change suddenly, resulting in
annoying noise.

Page 14 of 16
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2018 Mazda North American Operations, U.S.A.

Service Alert No.: SA-034/18

Last Issued: 07/16/2018

Example: AM/FM Radio poor reception caused by weak signal noise
In suburban areas, broadcast signals become weak because of distance from the
transmitter. Reception in such fringe areas is characterized by sound break up.

Example: AM/FM Radio poor reception caused by strong signal noise
This occurs very close to a transmitter tower. The broadcast signals are extremely
strong, so the result is noise and sound breakup at the radio receiver.

Example: AM/FM Radio poor reception caused by station drift noise
Page 15 of 16
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2018 Mazda North American Operations, U.S.A.

Service Alert No.: SA-034/18

Last Issued: 07/16/2018

When a vehicle reaches the area of two strong stations broadcasting at similar
frequencies, the original station may be temporarily lost and the second station
picked up. At this time there will be some noise from this disturbance.

Question: (22 of 22) Why am I getting a MAZDA CONNECT Temperature Warning message?
The warning message (Display is too Hot. Screen performance may be decreased
until it cools.) displays when the MAZDA CONNECT* screen temperature is above
176 degrees Fahrenheit (80 degrees Celsius).

Answer:

Normal screen operation will resume when the screen temperature cools. If the
warning message remains on, have the vehicle inspected at an authorized Mazda
dealer.

Page 16 of 16
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2018 Mazda North American Operations, U.S.A.