T-SB-0067-18

July 20, 2018

2019 86 Pre-Delivery Service (PDS)
Service
Category

General

Section

Pre-Delivery Service

Market USA

Applicability
YEAR(S)

MODEL(S)

2019

86

ADDITIONAL INFORMATION

Introduction

Pre-Delivery Service (PDS) is a critical step in satisfying the dealership’s new car customers.
Customer feedback indicates the following areas deserve special attention when performing PDS:





Careful inspection for paint chips/scratches and body dents/dings.
Proper operation of electrical accessories (including interior light, clock, and radio reset).
Interior cleanliness.
Proper function of mechanical systems.

Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance
of their vehicle, dealers are required to install a service reminder sticker prior to delivery. By doing
this, customers will be reminded to return to your dealership for service. Your current service
reminder sticker may be used. (See PDS Check Sheet item 9 of “Final Inspection and Cleaning.”)
A new PDS Check Sheet has been developed for the 2019 model year 86. Some check points
have been added, expanded, or clarified. Bulletins are available for items in bold type.

Warranty Policy

If the need for additional repairs or adjustment is noted during the PDS, the required service
should be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
PDS Check Sheet in the customer’s file. If you cannot produce a completed form for each
retailed vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be
subject to debit.
An additional Repair Order completed in conjunction with normal PDS must have time
punch/flags for service. If multiple repairs are performed, separate time flags must be punched for
each repair.

© 2018 Toyota Motor Sales, USA

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2019 86 Pre-Delivery Service (PDS)
Warranty Information
OP CODE

DESCRIPTION

TIME

OFP

T1

T2

001013

Pre-Delivery Service (PDS)

1.0

–

–

–

Required Tools & Equipment
REQUIRED EQUIPMENT

SUPPLIER

Techstream 2.0*
Techstream Lite

PART NUMBER

QTY

TS2UNIT
ADE

Techstream Lite (Green Cable)

TSLITEPDLR01
TSLP2DLR01

* Essential SST.

NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 13.10.019 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.

Before Inspection

1. Install D/C cut fuse – see Check Sheet

Functional Operation

Apply parking brake, cycle ignition “IG-ON,” place gear selector in “R,” turn on lights and rear
defogger, unlock all doors, and release fuel door and trunk hatch.
1. Check dome, courtesy, map, and sun visor lights*
2. Check warning/indicator lights, gauges, and horn
3. Check windshield wipers and washers
4. Check headlights, instrument lights, turn signals, dimmer switch, emergency flashers, and
brake lights
5. Check inside/outside rear view mirror operation/adjustment
6. Check USB* and 12V power outlets
Check the power outlet using an electrical accessory designed for this use.

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2019 86 Pre-Delivery Service (PDS)
Functional Operation (Continued)

7. Check audio/navigation/backup camera systems*, set vehicle settings to 86, and set clock
For Navigation, set the destination search area to local position.
For more information on vehicle settings, refer to the Audio Owner’s Manual.

Walkaround Inspection

Starting at the left front door, check window and door lock operation from the master power
switch, if equipped. Continue around the vehicle in a counterclockwise direction checking each
door and window operation, child door locks, seat belts, interior condition, all lights, and luggage
compartment contents. Finish by checking headlight aim.
1. Check Smart Key System* – T-SB-0185-17
2. Check door and door lock operation, including each wireless remote control/theft
deterrent system*
3. Check power window operation
4. Check that engine starts with all keys
5.
6.
7.
8.
9.

Check seats and seat belt operation
Check rear defogger
Check side marker, tail, backup, and license plate lights
Check rear cargo area trim appearance
Adjust spare tire pressure, inspect for damage, and check jack and tool installation
NOTE
Compact spare tire – 60 psi (420 kPa).

10. Check headlight aim
Refer to the Repair Manual for procedures.

Under Hood

1. Check engine oil level
2. Check brake and clutch* fluid levels
Visually inspect using see-through reservoir.
3. Check engine coolant level
4. Check windshield washer fluid level

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2019 86 Pre-Delivery Service (PDS)
Under Hood (continued)

5. Check battery State-Of-Charge (SOC) using digital battery system analyzer
Refer to Service Bulletin No. T-SB-0195-17, “Battery Maintenance During PDS.”
NOTE
Battery SOC should be a minimum of 75%. Please enter the SOC reading on the space
provided on the Check Sheet and attach the printout to the Check Sheet.

6. Inspect for fuel, oil, coolant, and other fluid leaks

Under Vehicle (On Hoist)

1. Remove disc brake anti-rust covers/anti-corrosion wheel film* – PD017-04
Visually inspect rotors for rust.
NOTE
For best rotor rust prevention, retain wheel film on vehicle until just prior to customer delivery.

2. Inspect tires for defects/damage
3. Remove spring spacers* (TRD Special Edition only) – T-SB-0065-18
4. Perform Tire Pressure Warning System confirmation – see Check Sheet
5. Install rubber body plugs
Install the rubber plugs (stored in glove box) into rear torque box holes.
6. Inspect for fuel, oil, coolant, and other fluid leaks
7. Visually check bolts and nuts on chassis and powertrain for looseness
8. Inspect under the vehicle for damage, rust etc.

Road Test

A complete road test helps promote customer satisfaction. Drive vehicle over a variety of road
surfaces and driving conditions. Check for unusual noise and driving performance.
1. Check cold engine operation
Check starting and fast idle operation performance.
2. Check engine operation during warm-up
Check that engine operates smoothly during warm-up.
Check for unusual noise, engine vibration, rough idle, etc.

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2019 86 Pre-Delivery Service (PDS)
Road Test (continued)

3. Check engine operation at normal operating temperature
Check engine performance over a broad range of driving conditions, including idle quality,
acceleration, cruise, and deceleration.
4. Check transmission operation
Check automatic transmission operation, if equipped, including operation in each range,
neutral start switch, and shift-lock system.
Check manual transmission operation, if equipped, including shift lever/linkage, operation in
each gear, and clutch engagement, disengagement, chattering, and unusual noise.
5. Check brake and parking brake operation
Check brake function, including unusual noise, parking brake performance, and all related
brake system indicator lights.
6. Check steering operation and off-center/vehicle pull/flutter
Check steering function.
Check steering off-center/vehicle pull/flutter.
7. Inspect for abnormal noise and vibration
Check for unusual noise, engine vibration, rough idle, etc.
8. Inspect for squeaks and rattles
9. Check heater and A/C operation
10. Check speedometer operation
11. Check cruise control operation*
Check cruise control, including ON-OFF switch, Set/Coast, Resume/Accel, and
Cancel functions.

Final Inspection and Cleaning

1. Remove interior protective covers, unnecessary labels, tags, etc. (Remove protective covers
just before delivery to the customer)
Remove plastic covers from door panels, seats, head restraints, and sun visors, as required.
Remove labels, tags, and stickers (except those containing owner information).
NOTE
Consumer information labels, such as airbag information warning and bumper information labels,
must be left on the vehicle until delivery to a retail customer.

2. Visually inspect all interior parts for installation, damage, fit, dirt, etc.
3. Verify floor mat application and install using retaining clips* – T-SB-0188-17
4. Remove Rapgard™ and clear protective bumper film*
Ensure that all glue residue is removed.
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2019 86 Pre-Delivery Service (PDS)
Final Inspection and Cleaning (continued)

5.
6.
7.
8.

Wash and clean vehicle
Inspect paint finish for scratches, chips, rust, dents, damage, etc.
Inspect exterior body parts for proper installation, damage, rust, etc.
Install front license plate and mounting bracket* – see Check Sheet

9. Place service reminder sticker on inside of windshield, top left corner
Complete the mileage or date recommendation and apply the service reminder sticker
to the inside of the windshield, top left corner. You may use your current oil change
reminder sticker.
10. Place Owner’s Manual portfolio* in glove box
11. Perform Techstream Health Check
Perform Health Check to ensure that Diagnostic Trouble Codes (DTCs) are not present.
Health Check results can be printed for the customer at delivery, or for the dealer file, using
the Diagnostic Report function.
* Inspect or install when equipped or required.

© 2018 Toyota Motor Sales, USA